U.S. Bank, MAUMELLE BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
won't bank with them again
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by agtoant, Jul. 22, 2013
Went to cash a check from management company who happen to use another US bank branch. The woman told my husband, both my husband and I have to physically go in to let her check our identity,(I had signed at the back of the check already, and it was not good enough for her.) then we can cash the check. so my husband went out to get me( while she keep my husband's ID and the check) and two young children. after we went in, she then told us, we will have to leave our "finger prints" and there will be $5 charge. At the same time, she had a rude facial expression. I decided not to cash the check at the moment and was glade that I had closed my account 2 weeks ago.
I have to say she was not the only one that I am not happy with, I would say every time when I had to physical go in to this branch, I was not pleased, because their rude attitudes. I opened the account because it is close to our house and I did thought of using this bank to replace my current bank because there is no branch in this town. The reasons that stopped me from switching were "bank teller's attitude", and I don't feel they really appreciate my business. My husband told me multiple times, the clerks work at this branch always made him feel as if he is stealing our own money. He even refused going in to this branch. I had to force him to go in today, because I am very pregnant.
The managers are actually good, but the clerks need to be replaced, I have noticed these people got worse when the managers are not at desk, for example, the lunch time.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby agtoant, Jul. 22, 2013
Went to cash a check from management company who happen to use another US bank branch. The woman told my husband, both my husband and I have to physically go in to let her check our identity,(I had signed at the back of the check already, and it was not good enough for her.) then we can cash the check. so my husband went out to get me( while she keep my husband's ID and the check) and two young children. after we went in, she then told us, we will have to leave our "finger prints" and there will be $5 charge. At the same time, she had a rude facial expression. I decided not to cash the check at the moment and was glade that I had closed my account 2 weeks ago.
I have to say she was not the only one that I am not happy with, I would say every time when I had to physical go in to this branch, I was not pleased, because their rude attitudes. I opened the account because it is close to our house and I did thought of using this bank to replace my current bank because there is no branch in this town. The reasons that stopped me from switching were "bank teller's attitude", and I don't feel they really appreciate my business. My husband told me multiple times, the clerks work at this branch always made him feel as if he is stealing our own money. He even refused going in to this branch. I had to force him to go in today, because I am very pregnant.
The managers are actually good, but the clerks need to be replaced, I have noticed these people got worse when the managers are not at desk, for example, the lunch time.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible Simply Horrible
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by JustDoUntoOthers, May. 25, 2013
I knew I had made a mistake signing with US Bank after the first day. In fact, I tried to correct the error by asking if I could close my account (less than a week into it) and they said I would have to have the account open for six months before I could close it or else suffer a penalty. I should have taken the penalty and run.
The manager at the Maumelle branch where I opened my account is a special kind of RUDE... just nasty, and the other staff is dry and not helpful at all. When I opened my account, I wanted to do so using the name that I always go by... the one that was on my driver’s license, but she INSISTED that I had to use the name on my SS Card, which I stopped using years ago. She took me through a number of changes just to open the account. I looked past it because the bank was walking distance from my townhouse and I worked from home and thought it would be nice to have the bank that close. I thought I would be able to build some good rapport with the staff. Please.
Beyond the rudeness and the dryness, they are masters at manipulating transaction to overdraw your account. I think it is the primary way they make their money, which means they are incompetent bankers. Maybe all banks are like that now, which does not say much for their ability to turn a profit without stealing from customers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JustDoUntoOthers, May. 25, 2013
I knew I had made a mistake signing with US Bank after the first day. In fact, I tried to correct the error by asking if I could close my account (less than a week into it) and they said I would have to have the account open for six months before I could close it or else suffer a penalty. I should have taken the penalty and run.
The manager at the Maumelle branch where I opened my account is a special kind of RUDE... just nasty, and the other staff is dry and not helpful at all. When I opened my account, I wanted to do so using the name that I always go by... the one that was on my driver’s license, but she INSISTED that I had to use the name on my SS Card, which I stopped using years ago. She took me through a number of changes just to open the account. I looked past it because the bank was walking distance from my townhouse and I worked from home and thought it would be nice to have the bank that close. I thought I would be able to build some good rapport with the staff. Please.
Beyond the rudeness and the dryness, they are masters at manipulating transaction to overdraw your account. I think it is the primary way they make their money, which means they are incompetent bankers. Maybe all banks are like that now, which does not say much for their ability to turn a profit without stealing from customers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Lobby is never open when I need it.
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by kimberlyc501, Feb. 08, 2012
I moved my lock box because the only hours the lobby is open are the hours I work. This branch denied my daughter a loan for her first vehicle. I offered to co-sign and they still refused. I have a credit rating of 820. Arvest made her the loan. I am in the process of moving all my accounts to Arves.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kimberlyc501, Feb. 08, 2012
I moved my lock box because the only hours the lobby is open are the hours I work. This branch denied my daughter a loan for her first vehicle. I offered to co-sign and they still refused. I have a credit rating of 820. Arvest made her the loan. I am in the process of moving all my accounts to Arves.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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