U.S. Bank, MAGNOLIA BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
US Bank Magnolia Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by littlec, Aug. 05, 2013
We have a business account with this branch, and when there was potential fraud on our account, I received the brush off from Simon at the Magnolia branch to call the 24 hour US Bank line. When I called the 24 hour line, they told me that he could have helped me since it was a business account. I called the office a few hours later, and was told again by Simon that he couldn't help me because he was in the middle of something on his computer. He said he could call me back in ten minutes and acted as if I was an inconvenience. I am not sure if they are understaffed or just poor at customer service, but I was frustrated as that was my fourth call to alert them about potential fraud. Ricardo the customer service manager returned my call - very clear Simon was not interested in helping me in the least. I will be moving my account from this branch, and possibly from US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby littlec, Aug. 05, 2013
We have a business account with this branch, and when there was potential fraud on our account, I received the brush off from Simon at the Magnolia branch to call the 24 hour US Bank line. When I called the 24 hour line, they told me that he could have helped me since it was a business account. I called the office a few hours later, and was told again by Simon that he couldn't help me because he was in the middle of something on his computer. He said he could call me back in ten minutes and acted as if I was an inconvenience. I am not sure if they are understaffed or just poor at customer service, but I was frustrated as that was my fourth call to alert them about potential fraud. Ricardo the customer service manager returned my call - very clear Simon was not interested in helping me in the least. I will be moving my account from this branch, and possibly from US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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I love this bank, they are very nice and I don't even have a big bank balance!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AustinCarol, Apr. 27, 2013
I opened a 2nd account her. . On-line is free if you keep, I think $100 a month average and get $25 put into savings each month. They are so friendly, they know my name and treat me like I am a 'million bucks'. I wanted to make this our only bank, but my husband wants to stick with his downtown credit union which is hard to get to for me. Magnolia has a parking lot and there is no waiting.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AustinCarol, Apr. 27, 2013
I opened a 2nd account her. . On-line is free if you keep, I think $100 a month average and get $25 put into savings each month. They are so friendly, they know my name and treat me like I am a 'million bucks'. I wanted to make this our only bank, but my husband wants to stick with his downtown credit union which is hard to get to for me. Magnolia has a parking lot and there is no waiting.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
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GREAT CUSTOMER SERVICE!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kerrieltay, Jun. 11, 2012
I want to share with everyone the fantastic customer service at the U.S.Bank in Seattle Washington, actually it is the Magnolia Branch...
Everyone working at this branch is so polite and they will do their best to help you with your accounts.
Josh has really helped me and I really appreciate his attention and politeness. I have done business with several banks in my past, from California to Nevada and U.S. Bank in Magnolia has far exceeded all of them in their great customer service. If you're thinking of opening an acct. make sure you check out this bank in Magnolia, you won't be sorry...
Thankyou so much for all of your great service, especially Josh.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kerrieltay, Jun. 11, 2012
I want to share with everyone the fantastic customer service at the U.S.Bank in Seattle Washington, actually it is the Magnolia Branch...
Everyone working at this branch is so polite and they will do their best to help you with your accounts.
Josh has really helped me and I really appreciate his attention and politeness. I have done business with several banks in my past, from California to Nevada and U.S. Bank in Magnolia has far exceeded all of them in their great customer service. If you're thinking of opening an acct. make sure you check out this bank in Magnolia, you won't be sorry...
Thankyou so much for all of your great service, especially Josh.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
Was this review helpful to you? Yes, No Report Abuse
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