Home > Idaho Banks > Coeur D Alene Banks > U.S. Bank Coeur D Alene > U.S. Bank, FOURTH STREET BRANCH
U.S. Bank, FOURTH STREET BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
JR
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Wolfykins, Feb. 27, 2014
I entered the bank on 2/13/2014 to set up an international wire transfer for my educational travels. It is the deposit I am transferring to hold my spot in the class overseas. So I was very specific that the quicker the best for the situation to the manager who processed this. I gave her a sheet printed off with all the account and address info. for the training to submit the deposit to. She didn't give me a receipt and I didn't notice till later. So two weeks later today the money is still sitting in my account not transferred. I have called 5x over the last two weeks trying to avoid an error because I used to work for US Bank and know the branches don't always hire the best candidate for the job. So last I called on 2/25/2014 two days ago and had to call another branch to deal with this issue because this branch put me on hold and transferred me to the 1800 customer service line and they can't answer my questions there I know this because only a bank manager can access this transaction. So I called the Sherman branch and they called the manager at the 4th street branch for me and got back to me within the hour stating "the manager says the transaction is good to go and it can take to weeks and everything is correctly imputed so just be patient." I told her that I was scared she put the information in wrong and that it was going to cause me to loose my space and that I was trying to avoid this at all costs. She said "nope I was told it would have been rejected immediately if it wasn't all correct" I took a sigh of relief and agreed to wait two more days. So today I log on to online banking 2weeks later and see the money still in my account. I call the branch and leave the manager a voice mail. She calls me back and leaves me a message and says "it seems that there is an issue with the account number and the order was rejected and now we will have to start over" What the hell! This is exactly why I called so many times checking up on this. So a $50 fee I have to pay for the worst customer service ever, and waiting another 2wks for my teacher to get my deposit and perhaps loosing my place in the training. None of this is my error. So needless to say I left an honest message for the manager reciting all the transfer info called again and left another message stating that I want a resolve asap! It has been over 90mins and still no call back. I will be closing my account for sure after this debacle is over. If I ever did business like this in any of the customer service jobs I have held I would have lost my job. This is unacceptable! DO NOT BANK WITH US BANK WORST SERVICE EVER AND THIS IS A COMMOM THING I HEARD AND DEALT WITH IT OFTEN WORKING FOR THIS BANK FOR 2YRS. RUN!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fourth Street Branch at Coeur D Alene, ID
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Wolfykins, Feb. 27, 2014
I entered the bank on 2/13/2014 to set up an international wire transfer for my educational travels. It is the deposit I am transferring to hold my spot in the class overseas. So I was very specific that the quicker the best for the situation to the manager who processed this. I gave her a sheet printed off with all the account and address info. for the training to submit the deposit to. She didn't give me a receipt and I didn't notice till later. So two weeks later today the money is still sitting in my account not transferred. I have called 5x over the last two weeks trying to avoid an error because I used to work for US Bank and know the branches don't always hire the best candidate for the job. So last I called on 2/25/2014 two days ago and had to call another branch to deal with this issue because this branch put me on hold and transferred me to the 1800 customer service line and they can't answer my questions there I know this because only a bank manager can access this transaction. So I called the Sherman branch and they called the manager at the 4th street branch for me and got back to me within the hour stating "the manager says the transaction is good to go and it can take to weeks and everything is correctly imputed so just be patient." I told her that I was scared she put the information in wrong and that it was going to cause me to loose my space and that I was trying to avoid this at all costs. She said "nope I was told it would have been rejected immediately if it wasn't all correct" I took a sigh of relief and agreed to wait two more days. So today I log on to online banking 2weeks later and see the money still in my account. I call the branch and leave the manager a voice mail. She calls me back and leaves me a message and says "it seems that there is an issue with the account number and the order was rejected and now we will have to start over" What the hell! This is exactly why I called so many times checking up on this. So a $50 fee I have to pay for the worst customer service ever, and waiting another 2wks for my teacher to get my deposit and perhaps loosing my place in the training. None of this is my error. So needless to say I left an honest message for the manager reciting all the transfer info called again and left another message stating that I want a resolve asap! It has been over 90mins and still no call back. I will be closing my account for sure after this debacle is over. If I ever did business like this in any of the customer service jobs I have held I would have lost my job. This is unacceptable! DO NOT BANK WITH US BANK WORST SERVICE EVER AND THIS IS A COMMOM THING I HEARD AND DEALT WITH IT OFTEN WORKING FOR THIS BANK FOR 2YRS. RUN!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fourth Street Branch at Coeur D Alene, ID
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