U.S. Bank, ELMHURST BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
ATM Frustration
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ECMJ, Jan. 28, 2014
I cannot express how frustrated I am with the amount of times their ATM has been out of service. Most recently it took my card without any reason, and it was after bank hours so not only could I not get my card back so I could not deposit the funds that I needed. This is not the first time this has happened and I'm sure this won't be the last, I'm not sure if this is a problem with my particular branch or all of the US Bank ATM machines, but regardless I cannot do my banking properly without a working ATM machine. I work hours that are after bank hours and when I can't use the ATM to get cash on weekends or deposit a check after hours the bank is useless to me. I will be working on switching banks ASAP and I do not recommend anyone going to this bank to do their business. You will be disappointed!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elmhurst Branch at Elmhurst, IL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ECMJ, Jan. 28, 2014
I cannot express how frustrated I am with the amount of times their ATM has been out of service. Most recently it took my card without any reason, and it was after bank hours so not only could I not get my card back so I could not deposit the funds that I needed. This is not the first time this has happened and I'm sure this won't be the last, I'm not sure if this is a problem with my particular branch or all of the US Bank ATM machines, but regardless I cannot do my banking properly without a working ATM machine. I work hours that are after bank hours and when I can't use the ATM to get cash on weekends or deposit a check after hours the bank is useless to me. I will be working on switching banks ASAP and I do not recommend anyone going to this bank to do their business. You will be disappointed!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elmhurst Branch at Elmhurst, IL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
ATM Frustration
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ECMJ, Jan. 28, 2014
I cannot express how frustrated I am with the amount of times their ATM has been out of service. Most recently it took my card without any reason, and it was after bank hours so not only could I not get my card back so I could not deposit the funds that I needed. This is not the first time this has happened and I'm sure this won't be the last, I'm not sure if this is a problem with my particular branch or all of the US Bank ATM machines, but regardless I cannot do my banking properly without a working ATM machine. I work hours that are after bank hours and when I can't use the ATM to get cash on weekends or deposit a check after hours the bank is useless to me. I will be working on switching banks ASAP and I do not recommend anyone going to this bank to do their business. You will be disappointed!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elmhurst Branch at Elmhurst, IL
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ECMJ, Jan. 28, 2014
I cannot express how frustrated I am with the amount of times their ATM has been out of service. Most recently it took my card without any reason, and it was after bank hours so not only could I not get my card back so I could not deposit the funds that I needed. This is not the first time this has happened and I'm sure this won't be the last, I'm not sure if this is a problem with my particular branch or all of the US Bank ATM machines, but regardless I cannot do my banking properly without a working ATM machine. I work hours that are after bank hours and when I can't use the ATM to get cash on weekends or deposit a check after hours the bank is useless to me. I will be working on switching banks ASAP and I do not recommend anyone going to this bank to do their business. You will be disappointed!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elmhurst Branch at Elmhurst, IL
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Dr Hernandez
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DrHL, Nov. 22, 2013
Do NOT BANK HERE!!!
I wish , I could give a"0" or negative points!!!!
Truly!!!
The poorest!!!
Specification: Elmhurst Branch Location, IL
People!!!
Are we in America???
AWEFUL SERVICE, NEGATIVELY PERSONALIZED, disrespecting, exaltation allover
Manager ( Mr Tom) refused to provide his name, contact information , Headquarters information for complain, as well as written bank policy on why I got refusal of my legal request.
When I asked, if I will RETURN NEXT DAY , can I have the requested service provided, he sarcastically answered: " no, not tomorrow, not in one week, never!!!"
( I am filling so disrespected and down that I will file the complain with BBB and will contact the headquarters directly on Monday)
Oh, by the way, he suggested to google the information about bank Headquarters , after he refused to provide it per my request
Here is even better!!! Additional I was asked to leave and in case of my refusal, he will ask for help!!! I read previous survey, and the guy had the same exact issue: they are kicking you out "volunteerly" OR WILL ASK FOR "HELP"
Unbelievable !!!
TOTALLY DISRESPECTFUL!!!, IGNORATIVE and he also asked inappropriate questions, did not related toward the business itself. Also, I find it very interesting and unusual, he was avoiding and never made the eye contact with customer. His total superiority was completely remarkable and unreasonably cheap!!!
Are we in America?????
I never had no one disrespecting me in those kind of manners!!!
I am wondering, what kind of criteria bank administration is using to put those persons to manage respectful banking business? -This person- Mr Tom- does not have any clue about soft skills and managerial tools. Just clueless...
I guess
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elmhurst Branch at Elmhurst, IL
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DrHL, Nov. 22, 2013
Do NOT BANK HERE!!!
I wish , I could give a"0" or negative points!!!!
Truly!!!
The poorest!!!
Specification: Elmhurst Branch Location, IL
People!!!
Are we in America???
AWEFUL SERVICE, NEGATIVELY PERSONALIZED, disrespecting, exaltation allover
Manager ( Mr Tom) refused to provide his name, contact information , Headquarters information for complain, as well as written bank policy on why I got refusal of my legal request.
When I asked, if I will RETURN NEXT DAY , can I have the requested service provided, he sarcastically answered: " no, not tomorrow, not in one week, never!!!"
( I am filling so disrespected and down that I will file the complain with BBB and will contact the headquarters directly on Monday)
Oh, by the way, he suggested to google the information about bank Headquarters , after he refused to provide it per my request
Here is even better!!! Additional I was asked to leave and in case of my refusal, he will ask for help!!! I read previous survey, and the guy had the same exact issue: they are kicking you out "volunteerly" OR WILL ASK FOR "HELP"
Unbelievable !!!
TOTALLY DISRESPECTFUL!!!, IGNORATIVE and he also asked inappropriate questions, did not related toward the business itself. Also, I find it very interesting and unusual, he was avoiding and never made the eye contact with customer. His total superiority was completely remarkable and unreasonably cheap!!!
Are we in America?????
I never had no one disrespecting me in those kind of manners!!!
I am wondering, what kind of criteria bank administration is using to put those persons to manage respectful banking business? -This person- Mr Tom- does not have any clue about soft skills and managerial tools. Just clueless...
I guess
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elmhurst Branch at Elmhurst, IL
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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