U.S. Bank, ELLENSBURG BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Don't make ATM deposits here
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Travis4949, Mar. 05, 2015
So, about a month ago, I decided to make a cash deposit at the ATM at this branch because they were closed. (they close at 5 most days)
I've made cash deposits at a few usbank ATMs and funds are immediately available as the ATMs scan each bill inserted into the ATM. Unbeknownst to me, the ATMs at this branch require an "envelope drop"...
The branch only opens the ATM to verify, and release all deposits greater than $200.00 once every 3-4 days! I had used my debit card as usual without knowing this and accrued somewhere over the amount of $300.00 IN OVERDRAFT FEES ALONE!
Tried customer service when I learned of this, nothing... Tried calling customer service a second time thinking I got someone having a bad day, explained that there was no other branch with a better ATM within literally HOURS FROM ME and that I didn't see why it was my problem that their old ATM isn't what most people expect in terms of speedy and reliable service and was told "that IS your problem, not ours".
Oh I'm sorry, I didn't realize I was at the one dilapidated, hickville bank in Washington that still uses freaking envelope drops, and then doesn't open the ATM to verify and release funds greater than $200.00 dollars but twice a week! Wth!?!? It's not like they were waiting for a check to clear, it was cash! If I had known this I would have just made 5 different deposits, $200.00 each!!!!!!!!!
Called the branch thinking this must happen often, but they were equally as useless as customer service.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellensburg Branch at Ellensburg, WA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Travis4949, Mar. 05, 2015
So, about a month ago, I decided to make a cash deposit at the ATM at this branch because they were closed. (they close at 5 most days)
I've made cash deposits at a few usbank ATMs and funds are immediately available as the ATMs scan each bill inserted into the ATM. Unbeknownst to me, the ATMs at this branch require an "envelope drop"...
The branch only opens the ATM to verify, and release all deposits greater than $200.00 once every 3-4 days! I had used my debit card as usual without knowing this and accrued somewhere over the amount of $300.00 IN OVERDRAFT FEES ALONE!
Tried customer service when I learned of this, nothing... Tried calling customer service a second time thinking I got someone having a bad day, explained that there was no other branch with a better ATM within literally HOURS FROM ME and that I didn't see why it was my problem that their old ATM isn't what most people expect in terms of speedy and reliable service and was told "that IS your problem, not ours".
Oh I'm sorry, I didn't realize I was at the one dilapidated, hickville bank in Washington that still uses freaking envelope drops, and then doesn't open the ATM to verify and release funds greater than $200.00 dollars but twice a week! Wth!?!? It's not like they were waiting for a check to clear, it was cash! If I had known this I would have just made 5 different deposits, $200.00 each!!!!!!!!!
Called the branch thinking this must happen often, but they were equally as useless as customer service.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellensburg Branch at Ellensburg, WA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by mschenk0301 2016-08-03 16:28:11
On August 1,2016, someone processed a Counter Withdrawal from my savings account for $1,150. This bank is in Ellensberg, WA; I live in Portland, OR. When I called the Fraud service, I was told it would take 2 days to correct the mistake and return the funds to my account. It probably took 10 minutes for the person to receive funds from MY account but in this day of instant electronic transfers, it will take 2 days to get the money back into my account. This is ridiculous!
Wishing it was better
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Trout17, Apr. 28, 2014
I really dislike this branch because I feel like they are not there for the customers as far as their hours go. Every other branch I have been to is open at 8am and they are open on Saturdays regular hours and on Sundays until 2. It's so irritating to be heading to work and not be able to go to the bank because they're too lazy to open up early. It feels like they are more concerned with having a personal life than helping customers who have banking needs on the weekends because the website can be awful to use. I know it is a small town so they can do the small town lazy and not be open weekends and open later but it's not helping customers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellensburg Branch at Ellensburg, WA
4 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Trout17, Apr. 28, 2014
I really dislike this branch because I feel like they are not there for the customers as far as their hours go. Every other branch I have been to is open at 8am and they are open on Saturdays regular hours and on Sundays until 2. It's so irritating to be heading to work and not be able to go to the bank because they're too lazy to open up early. It feels like they are more concerned with having a personal life than helping customers who have banking needs on the weekends because the website can be awful to use. I know it is a small town so they can do the small town lazy and not be open weekends and open later but it's not helping customers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellensburg Branch at Ellensburg, WA
4 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Msbell3 2014-05-08 00:12:19
Yes bank employees have personal lives too! The world does not revolve around you and your schedule. I do not expect companies to be open 24/7. Find the time to run your errands and quit writing bad reviews for a branch that can't change their hours anyways!
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