U.S. Bank, Eagan Byerly's Branch

Name:U.S. Bank, Eagan Byerly's Branch
Full Service Retail Office
Review:861 client reviews
Location:1299 Promenade Place
Saint Paul, MN 55121

Dakota County
View Other Branches
 
Phone:651-452-8070
Office Hours:Mon: 9:00 am to 7:00 pm
Tue: 9:00 am to 7:00 pm
Wed: 9:00 am to 7:00 pm
Thur: 9:00 am to 7:00 pm
Fri: 9:00 am to 7:00 pm
Sat: 9:00 am to 6:00 pm
Sun: 11:00 am to 4:00 pm
Branch Deposit:$43,833,000
FDIC Cert:#6548
Established:1995-02-21


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3221, view all, view on map
Website:http://www.usbank.com
Total Assets:$441,010,095,000
Total Deposits:$343,142,193,000
Total Equity Capital:$45,339,264,000
Total Domestic Office Deposits:$315,464,029,000
Net Income:$5,677,691,000
Quarterly Net Income:$1,448,756,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
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Client Review

861 client reviews of U.S. Bank scored 2.5 out of 5.

Title?!? Aaaaah.....Human
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JasonH, Nov. 05, 2016

Waiting time is normally longer, sometimes faster, sometimes slower. One thing that would help excessive waiting would be to not allow the opening of new accounts at any satellite U.S.Bank locations. My opinion of "off-site" branches is one of speed and efficiency....IN AND OUT, FAST!!! I have both witnessed and been bogged down by this example. I've been a customer/account holder for nearly 20 years,and one very specific time, both employees would neither cash nor deposit a first party check because my drivers license had expired roughly 2 weeks before my visit and i simply hadn't gotten around to renewing it at that time. THIS WAS BY FAR THE MOST EGREGIOUS PROBLEM I'VE HAD at this particular branch. Never had i felt such anger at another human being. I said " I'd like to close all of my accounts with you." And the womans reply was "I'll STILL need a valid drivers license to do that for you today." Complete with 'We got this guy going' smirk and condescending tone. I'm happily NOT a psychopath...VERY GOOD for her ESPECIALLY as I had no money, was very hungry, and it's in a Byerly's next to the deli for Pete's sake. I deem this Cruel and Unusual Punishment in the state of Minnesota!!! I did call the 800 number and complain to the very nice gentleman whom answered my call. Thank You for your time, *.

*=Sweetie, if you're a woman!
*=Bra or Dude, if you're a man!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eagan Byerly's Branch at Saint Paul, MN
5 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by Betsyboo 2016-12-26 01:48:43
They need a VALID photo ID to work with. The moment a driver's license expires, it is not valid anymore. If you got pulled over with it, you'd be ticketed. It's not their fault you didn't renew your license on time.
by Julianah3 2017-01-01 15:20:22
Sounds to me like your placing blame on the wrong party and instead of you pointing your finger at the teller who was clearly doing her job you should point the finger at yourself for failing to renew your identification since that is no one's responsibility but your own.
Don't you have an atmosphere card? You can make deposits through the atm and be able to use usually around 200 untill the check clears.
Try and not be angry with other people for your mistakes since it really makes you look like an ass hole.
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by cccouture, Feb. 06, 2012

I can't say enough about the staff and office environment at this branch.  They are like family to us.  They go out of their way to make everything correct for us and always let us know if there is something new on the horizon that we should be looking at.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eagan Byerly's Branch at Saint Paul, MN
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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