U.S. Bank, Cherry Creek Branch

Name:U.S. Bank, Cherry Creek Branch
Full Service Brick and Mortar Office
Review:600 client reviews
Location:200 University Boulevard
Denver, CO 80206

Denver County
 
Phone:303-320-5155
Branch Deposit:$252,175,000
FDIC Cert:#6548
Established:1891-01-01


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3117, view all, view on map
Website:http://www.usbank.com
Total Assets:$367,103,430,000
Total Deposits:$270,081,137,000
Total Equity Capital:$40,093,416,000
Total Domestic Office Deposits:$247,720,025,000
Net Income:$1,279,165,000
Quarterly Net Income:$1,279,165,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

600 client reviews of U.S. Bank scored 2.5 out of 5.

Staff is so rude.....
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by usbankcherrycreeksux, Dec. 14, 2012

The staff at the Cherry Creek, Denver, Colorado branch is so rude I've contemplated starting an "I hate U.S. Bank" blog.

I hold an account in Cincinnati, yet each time I go in to cash a U.S. Bank check at the Cherry Creek branch, drawn from my account, they charge me $5.00 and then proceed to treat me like I'm a potential bank robber.

The Teller Supervisor (Karen Olson) is not only rude to her employees in front of the customer, she's completely rude to the customers.  

I stopped in one day to use the ATM and it was down.  I went inside and the teller (Ariel) made a 3 minute transaction into a 15 minute nightmare.  Including signing papers and her complaining about my transaction.  She then told me my license picture was awful and I should get a new one.

This bank needs a staffing overhaul.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
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