U.S. Bank, CHERRY CREEK BRANCH
|
957 client reviews
| |
| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Gloria Torres is awesome
Overall Rating
Office Environment & Staff
by VeronicaSkinner, Jul. 21, 2022
I am a senior and have had my US Bank account for over 40 years. Recently, my real estate broker and I needed a quick proof of funds, a transfer of funds between accounts and wiring instructions.
My broker and I walked into the bank not realizing that we needed an appointment. Immediately, Gloria Torres took complete care of us. Who said that Customer Service is dead? Without Gloria and her professionalism/speed we would not have been able to continue our real estate transaction.
I hope everyone appreciates Gloria as much as I do. She is such an asset to US Bank. I now have someone that I can contact with all of my banking needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby VeronicaSkinner, Jul. 21, 2022
I am a senior and have had my US Bank account for over 40 years. Recently, my real estate broker and I needed a quick proof of funds, a transfer of funds between accounts and wiring instructions.
My broker and I walked into the bank not realizing that we needed an appointment. Immediately, Gloria Torres took complete care of us. Who said that Customer Service is dead? Without Gloria and her professionalism/speed we would not have been able to continue our real estate transaction.
I hope everyone appreciates Gloria as much as I do. She is such an asset to US Bank. I now have someone that I can contact with all of my banking needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Deceptive Banking
Overall Rating
by ugaclint, Dec. 27, 2019
Met with Trisha Lewis, Branch Manager of the Cherry Creek location in Denver, in an attempt to sort out why I had been charged a monthly fee of $14.95 starting at the beginning of this year (11 months). This happened before with US Bank, and previously, I called and got it sorted out (they claim they didn't have a record of that). I reminded her that I opened the US Bank account nearly 10 years ago to do a mortgage loan with them, then recently took out a very large HELOC with them for a major addition on my home. I have consistently met the qualifications for a "free" savings/checkings account, but it seems when I got the HELOC, the account type changed, and when it was paid off, the account started incurring a fee. I call that a deceptive banking practice - I use your loan services, then suddenly start getting a fee on a checking account? Trisha said it was my responsibility to notice the fee, informed me she could only reimburse me for 3 months, and that going to a regional manager wouldn't make a difference, so I closed my accounts and took my money elsewhere. Sure, there are fees for banking services, but folks, don't pay a fee to keep your money in a bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby ugaclint, Dec. 27, 2019
Met with Trisha Lewis, Branch Manager of the Cherry Creek location in Denver, in an attempt to sort out why I had been charged a monthly fee of $14.95 starting at the beginning of this year (11 months). This happened before with US Bank, and previously, I called and got it sorted out (they claim they didn't have a record of that). I reminded her that I opened the US Bank account nearly 10 years ago to do a mortgage loan with them, then recently took out a very large HELOC with them for a major addition on my home. I have consistently met the qualifications for a "free" savings/checkings account, but it seems when I got the HELOC, the account type changed, and when it was paid off, the account started incurring a fee. I call that a deceptive banking practice - I use your loan services, then suddenly start getting a fee on a checking account? Trisha said it was my responsibility to notice the fee, informed me she could only reimburse me for 3 months, and that going to a regional manager wouldn't make a difference, so I closed my accounts and took my money elsewhere. Sure, there are fees for banking services, but folks, don't pay a fee to keep your money in a bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Staff is so rude.....
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by usbankcherrycreeksux, Dec. 14, 2012
The staff at the Cherry Creek, Denver, Colorado branch is so rude I've contemplated starting an "I hate U.S. Bank" blog.
I hold an account in Cincinnati, yet each time I go in to cash a U.S. Bank check at the Cherry Creek branch, drawn from my account, they charge me $5.00 and then proceed to treat me like I'm a potential bank robber.
The Teller Supervisor (Karen Olson) is not only rude to her employees in front of the customer, she's completely rude to the customers.
I stopped in one day to use the ATM and it was down. I went inside and the teller (Ariel) made a 3 minute transaction into a 15 minute nightmare. Including signing papers and her complaining about my transaction. She then told me my license picture was awful and I should get a new one.
This bank needs a staffing overhaul.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby usbankcherrycreeksux, Dec. 14, 2012
The staff at the Cherry Creek, Denver, Colorado branch is so rude I've contemplated starting an "I hate U.S. Bank" blog.
I hold an account in Cincinnati, yet each time I go in to cash a U.S. Bank check at the Cherry Creek branch, drawn from my account, they charge me $5.00 and then proceed to treat me like I'm a potential bank robber.
The Teller Supervisor (Karen Olson) is not only rude to her employees in front of the customer, she's completely rude to the customers.
I stopped in one day to use the ATM and it was down. I went inside and the teller (Ariel) made a 3 minute transaction into a 15 minute nightmare. Including signing papers and her complaining about my transaction. She then told me my license picture was awful and I should get a new one.
This bank needs a staffing overhaul.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
Sunflower Bank, Denver University Branch (0.1 miles)
Full Service Brick and Mortar Office
278 University Blvd
Denver, CO 80206
Full Service Brick and Mortar Office
278 University Blvd
Denver, CO 80206
JPMorgan Chase Bank, CHERRY CREEK BANKING CENTER BRANCH (0.3 miles)
Full Service Brick and Mortar Office
100 Detroit St
Denver, CO 80206
Full Service Brick and Mortar Office
100 Detroit St
Denver, CO 80206
Bank of America, CHERRY CREEK BRANCH (0.3 miles)
Full Service Brick and Mortar Office
100 Fillmore St
Denver, CO 80206
Full Service Brick and Mortar Office
100 Fillmore St
Denver, CO 80206
JPMorgan Chase Bank, Milwaukee and 3rd Ave (0.4 miles)
Full Service Brick and Mortar Office
3000 E 3rd Ave
Denver, CO 80206
Full Service Brick and Mortar Office
3000 E 3rd Ave
Denver, CO 80206
