U.S. Bank, Billings Branch

Name:U.S. Bank, Billings Branch
Full Service Brick and Mortar Office
Review:749 client reviews
Location:6 - 24th Street W
Billings, MT 59102

Yellowstone County
View Other Branches
 
Phone:406-651-5626
Office Hours:Mon: 9:00 am to 4:00 pm
Tue: 9:00 am to 4:00 pm
Wed: 9:00 am to 4:00 pm
Thur: 9:00 am to 4:00 pm
Fri: 9:00 am to 4:00 pm
Sat: Closed
Sun: Closed
Drive-up Hours:Mon: 8:00 am to 5:30 pm
Tue: 8:00 am to 5:30 pm
Wed: 8:00 am to 5:30 pm
Thur: 8:00 am to 5:30 pm
Fri: 8:00 am to 5:30 pm
Sat: 9:00 am to 12:00 pm
Branch Deposit:$23,010,000
FDIC Cert:#6548
Established:2004-02-19


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3230, view all, view on map
Website:http://www.usbank.com
Total Assets:$410,889,873,000
Total Deposits:$305,185,303,000
Total Equity Capital:$41,495,491,000
Total Domestic Office Deposits:$273,133,692,000
Net Income:$4,172,723,000
Quarterly Net Income:$1,459,135,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

749 client reviews of U.S. Bank scored 2.5 out of 5.

Awesome employees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Peddlegirl, Feb. 08, 2016

It's always nice being greeted when you walk in and everyone so happy to help you. I have interacted with every staff member there and they always go above and beyond. Ron the Branch Manager was helpful from day one! Sara, Emanual, Edward and Victor always have a smile on there faces and very professional attitude.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Nohl Ranch Vons Branch at Orange, CA
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Horrible experience with ATM
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by Candacebertsch1, Jan. 29, 2016

I arrived at the branch before hours of operation, so I decide to use the ATM,as I withdrawal $340.00, the money did not dispurse. It made the sound, and told me to take my money, but again no cash was dispursed. As I am waiting in frustration for the branch to open, the tellers were very rude and called the cops on me for "loitering ". They told me to take matters into my own hands by calling the run around 1800 number. As the very nice cops arrived, they were baffled at what I told them. They had the tellers open the doors early to settle my cash dispute. The teller then explains that I will not have my 340.00 cash for 3-5 business days, not caring about my situation, not caring about the fact that rent is due, and NOT having a BROKEN sign on the ATM! They told me it can take a max of 45 days for me to have my money refunded to me which was taken from there broken ATM! I am furious! I have been a loyal customer with US bank for quite some time, and you would figure I could withdrawal my money from their ATM with no problems! But instead, they call the cops on me when I was just trying to figure out why my money was not dispursed to me! I'm wrighting corporate  as of now. They haven't even communicated with me ( like they said they would ) and it has been roughly 5 hours since the horrible incident. I will never use a robot ATM in my life! I feel violated and very frustrated! This is how they treat LOYAL customers. Unacceptable.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
10 of 15 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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MS
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by Toto, Jan. 28, 2016

We had stopped at another bank first and left because of the attitude and service we got or I should say did not get.  When we stepped in at US Bank in Chisago City we were helped immediately.  Stacy helped us with opening up a new account and was a delight.  She went over everything and was enthusiastic about helping us. It was such a change from the other back we stopped at that we had no doubts what so ever banking here.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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