U.S. Bank, Altoona Branch

Name:U.S. Bank, Altoona Branch
Full Service Brick and Mortar Office
Review:871 client reviews
Location:111 8th Street, S.E.
Altoona, IA 50009

Polk County
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Phone:515-967-8181
FDIC Cert:#6548
Established:1959-01-01


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3166, view all, view on map
Website:http://www.usbank.com
Total Assets:$452,251,826,000
Total Deposits:$353,914,855,000
Total Equity Capital:$45,850,772,000
Total Domestic Office Deposits:$322,351,548,000
Net Income:$4,201,000,000
Quarterly Net Income:$1,385,363,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

871 client reviews of U.S. Bank scored 2.5 out of 5.

Hassle could have been avoided completely!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by megdalena, Aug. 11, 2014

Let me start at the beginning....

July 25th - a check I had written was supposed to be cashed but wasn't

July 31st - went to the bank to have a stop payment put on the check as it had not been cashed yet and I was in fear it would screw up my account

Aug 4th - the check was cashed

Aug 5th - called the bank to correct their mistake. the wrong range of checks had been stopped. the stop payment fee was refunded, but later found out it was charged again this time for the correct range of checks despite the fact that the check had already been cashed. and the banker, Kelly Sherriff, knew this.

Aug 7th - called the bank again after discovering having been charged for stopping payment again. refused to talk to Kelly, as she is very rude. Spoke with the bank branch manager. The Manager refunded the stop payment fee and all over draft fees I incurred as a result.

August 11th - Today I received a stop payment confirmation in the mail, but it is a confirmation for the second stop payment, the one Kelly charged me for on the 5th when I called to correct the banks mistake. I never received a stop payment confirmation for the stop payment I placed on the 31st of July. If I had, I would have realized that the bank put a stop on the wrong range of checks and I could have called and had the range corrected.

We could have avoided this whole mess.

If US Bank had just done their job.

Oh, and I know they will say, "well it must have gotten lost in the mail and we can't be held responsible for that!"

But I live a 5 minute walk from the post office. So I seriously doubt they mailed the first one.

At this point, getting a confirmation 6 days after I called to get this mess sorted just feels like they're doing this stuff on purpose to mess with me.

I went to the bank on the 8th to close my accounts and get the heck out of there with as much as my money as possible before they stole any more, but the only banker available to speak to was Kelly Sherriff. After her rudeness and attitude and complete lack of common sense when I spoke with her on the phone I didn't feel like dealing with her in person so I left.

I emailed the bank about my problem so they could have the branch manager call me so I could close my accounts, but they responded saying it isn't necessary to go to the bank to close any accounts, so at least there's that.

After this fiasco I will just be going bank free for a while. I'm sick of fees and charges for everything I want to do with my money.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Altoona Branch at Altoona, IA
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Horrible customer service. No common sense.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by megdalena, Aug. 08, 2014

I recently asked for a stop payment on a range of checks, but the bank put a stop payment on the wrong range so the check I didn't want cashed was. The banker, Kelly Sheriff, was very rude on the phone, but I found later she refunded the stop payment fee so my bank went back to positive. She neglected to call and tell me that she refunded the fee. I found out by looking online. A few days later I got online on my account to find I was even more in the red than when I had talked with her. Turns out she had refunded the stop payment fee and applied a new fee "for the correct range of checks" despite the fact that she knew the check had already gone through and it was the banks fault for stopping the wrong range of checks. To get this solved I had to contact the bank through their facebook and then the bank manager called me back after refunding all fees and charges.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Altoona Branch at Altoona, IA
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by megdalena 2014-08-08 13:44:48
I also went to close my accounts today, but that rude banker, Kelly, was the only banker available so I left. I will be contacting the bank manager so he can close my accounts. He was actually pleasant on the phone. however, both he and Kelly managed to imply that I was a liar. Whatever happened to customer service??

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