TrustCo Bank, Malta 4 Corners Branch

Name:TrustCo Bank, Malta 4 Corners Branch
Full Service Brick and Mortar Office
Review:7 client reviews
Location:2471 Route 9 And Dunning Street
Ballston Spa, NY 12020

Saratoga County
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Phone:518-885-0498
Branch Deposit:$25,578,000
FDIC Cert:#31945
Established:1996-05-23


The Bank

Name:TrustCo Bank
Concentration:Mortgage Lending Specialization
Established:1925-01-01
FDIC Insurance:1978-10-26
Charter Class:Savings associations, state or federal charter, supervised by the Office of Thrift Supervision (OTS)
# of Branches:141, view all, view on map
Website:www.trustcobank.com
Total Assets:$4,643,460,000
Total Deposits:$4,032,254,000
Total Equity Capital:$382,957,000
Total Domestic Office Deposits:$4,032,254,000
Net Income:$45,370,000
Quarterly Net Income:$11,051,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

7 client reviews of TrustCo Bank scored 2 out of 5.

experience & assistance with issues
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pbatease, May. 09, 2015

I have tried to call my local branch due to issues with the (800) customer service, and account information. I was told Thursday night that I was overdrawn. I called again Friday, only to learn I was NOT overdrawn. I haven't overdrawn with my account in quite some time. The fees are outrageous. I tried to call my local branch today, I received an answer from their phone, but have been constantly disconnected after their phone was picked up. So I will definitely be looking for someplace else to do my banking. Trustco my @$$. I don't trust them for anything at this point, and will not continue with such absurd services with MY $. Tired of being under their screwdriver.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Bennington Office at Bennington, VT
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Better Staff Needed
Overall Rating
by TerribleBank, Apr. 05, 2015

This bank has changed badly I am closing my account here. Always a new teller, not family friendly like it used to be. Only when the manager Don is there do we feel welcomed. He is very professional and breaks down every detail of a loan/mortgage etc so you can understand everything. With other staff/managers its like get your money and get out. Barely any eye contact (man you can feel the coldness in here). Too many times tellers have miscounted money, withdraws and deposits. Also tellers have deposited and withdrew money from wrong accounts. My sister even was given $100.00 over, good thing she has a conscience because she returned it. This experience is not just from me but from a couple of my family members and friends, co-workers. I have used numerous branches but have only had this problem with this one. Be careful of this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
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Worst experience ever Hartsdale Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by russells01, Jan. 06, 2015

Bernice white tricked us in to opening accounts there. She promised us home equity loan but after 6 months money wasn't there. Bank did the appraisal.She got us a commitment letter and said it was guaranteed. Loan denied because of her not sending all the docs to the underwriter. cancelled all of the accounts and will write a letter about his branch BEWARE. Went to peoples bank and got approved two weeks.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Hartsdale Branch at Hartsdale, NY
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All Reviews...

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