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Tri Counties Bank, FORTUNA BRANCH
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| Name: | Tri Counties Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 03/11/1975 |
| FDIC Insurance: | 03/11/1975 |
| Holden By: | TRICO BANCSHARES |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 79, view all, view on map |
| Website: | www.tcbk.com |
| Total Assets: | $9,907,411,000 |
| Total Deposits: | $7,839,588,000 |
| Total Equity Capital: | $1,253,492,000 |
| Total Domestic Office Deposits: | $7,839,588,000 |
| Net Income: | $123,007,000 |
| Quarterly Net Income: | $27,526,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
6 client reviews of Tri Counties Bank scored 3 out of 5.
Getting worse by the day.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SadLoyalCustomer, Dec. 08, 2022
I have been with this bank since before it was "Tri-counties" it was North Valley Bank. I have seen the level of service decline from perfect service and what you would hope a bank to be to a point where is it like pulling teeth to even go into the bank. The people in the bank are hit or miss on politeness and respectfulness. Some are great and others...you wonder how they even got the job to begin with. You can no longer just go into a bank and have your issues resolved, you have to have them call a customer help line for you so that the other team can give you a run around, but it is "not their fault and they are sorry that you are experiencing issues. YOU must have done something wrong." Recently I have had bank staff be so rude to the point that they should have been fired on the spot, in person and on the phone. The standards for customer service from this bank have fallen to a point of criminality. While the app has made the use and management of your account easier, it seems to have made the staff lazier as "Well, you can do that on the app yourself!" being said in a snobby voice is commonplace. Questions are usually answered by the phrase "The person that usually handles that is not in right now." I used to have complete faith in this bank, but now I have to check the account every day to ensure that nothing is being mismanaged. Several times I have had to have my account number changed and new cards issued because of errors on their end. I am trying to be polite about my experiences and the only thing positive I can think of at the moment is that the wait times are still usually pretty short at most locations. The professionalism and customer service are, however, very lacking. During covid, my wife was pregnant, and we had to escape from thew wildfires plaguing northern CA. I know times were rough for everyone, but the actual lack of compassion we felt while trying to get our finances in order and to live while displaced from our home was torture. I hope that the service is returned to above expectations, but for now at least I would suggest staying far away from this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Fortuna Branch at Fortuna, CA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SadLoyalCustomer, Dec. 08, 2022
I have been with this bank since before it was "Tri-counties" it was North Valley Bank. I have seen the level of service decline from perfect service and what you would hope a bank to be to a point where is it like pulling teeth to even go into the bank. The people in the bank are hit or miss on politeness and respectfulness. Some are great and others...you wonder how they even got the job to begin with. You can no longer just go into a bank and have your issues resolved, you have to have them call a customer help line for you so that the other team can give you a run around, but it is "not their fault and they are sorry that you are experiencing issues. YOU must have done something wrong." Recently I have had bank staff be so rude to the point that they should have been fired on the spot, in person and on the phone. The standards for customer service from this bank have fallen to a point of criminality. While the app has made the use and management of your account easier, it seems to have made the staff lazier as "Well, you can do that on the app yourself!" being said in a snobby voice is commonplace. Questions are usually answered by the phrase "The person that usually handles that is not in right now." I used to have complete faith in this bank, but now I have to check the account every day to ensure that nothing is being mismanaged. Several times I have had to have my account number changed and new cards issued because of errors on their end. I am trying to be polite about my experiences and the only thing positive I can think of at the moment is that the wait times are still usually pretty short at most locations. The professionalism and customer service are, however, very lacking. During covid, my wife was pregnant, and we had to escape from thew wildfires plaguing northern CA. I know times were rough for everyone, but the actual lack of compassion we felt while trying to get our finances in order and to live while displaced from our home was torture. I hope that the service is returned to above expectations, but for now at least I would suggest staying far away from this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Fortuna Branch at Fortuna, CA
Was this review helpful to you? Yes, No Report Abuse
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