TD Bank, SIMSBURY BRANCH

Terrible/Unprofessional Employee: Terri Urquhart
Overall Rating
Office Environment & Staff
Other Services
by unsatisfied7, Jun. 08, 2016

I have never had an issue with TD Bank before that hasn't been quickly resolved in a mature manor until today. I went into the Simsbury, CT location this morning because I had gotten a large amount of money broken down the day before by a manager named Terri Urquhart and I was short $60. I went back in hopes to clear up the issue and see if we could both figure out where that $60 was. I was polite and non accusatory towards her and in response Terri raised her voice at me, told me that I wasn't even paying attention when she was separating the money for me because I was chatty with another teller, and she interrupted me multiple times when I was telling her that I'm not saying she is in the wrong I just wanted to speak with her in hopes of us both brainstorming and going over what happened. She also wasn't listening to me when I was telling her how I wanted it broken down, and I had to tell her multiple times. Even after telling her multiple times, she would pick up the stack of $10's when I asked for $20's. Then I asked for a certain number of $20's and she didn't give me the right amount at first. She wouldn't even listen to me when I voiced my concern and that I was just trying to be extra careful and that's why I came back in; to try to figure out what happened and I thought speaking with the person I did the transaction with would be helpful.

I never asked for them to give me the $60.

She was very rude and almost made me cry due to her attitude towards me in front of 3 other tellers and 1 other customer, as she was yelling across from the room at me. Terri then goes and calls the place that I work and asks if the money was right and if there was $60 missing.

AT NO TIME DURING THE TRANSACTION DID I TELL HER THAT I WORKED AT THIS COMPANY OR THAT THE MONEY I HAD IN MY HAND WAS FOR THEM.

This was my personal money and when I went into work the next day, I found out that everyone there knew how much I had in my hand. That is personal information and I am horrified that Terri, a manager, would make assumptions such as this without calling ME instead since I was the person the transaction was with, and blurt out personal information to my place of work.

After my experience with Terri, I am now looking at other banks and will soon be switching over because I do not want to be affiliated with a company that allows their managers to treat their customers with disrespect.

I do want to say that the rest of the staff working was very polite and accommodating to me during Terri's attack. They were all so kind and reminded me of why I have stayed with TD for so long.

I am not the kind of person to write a review, but Terri was openly disrespectful and I will not be recommending TD Bank to anyone while she is still working there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Simsbury Branch at Simsbury, CT
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They Rape You Anyway, May As Well Smile While Doing It
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TheyScrewYouAnyway, Jun. 14, 2013

I hate this bank. I have switched banks, but I left 200 bucks in my account in order to keep it active. I checked up on it today, and MAINTENANCE FEE AFTER MAINTENANCE FEE, my account balance is now $15. A bank used to be a place where people could put their money to grow, now it's a place people store their money if they like donating to an already massive bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Simsbury Branch at Simsbury, CT
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