TD Bank, ROXBURY BRANCH
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397 client reviews
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| Name: | TD Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1852 |
| FDIC Insurance: | 07/01/1961 |
| Holden By: | TORONTO-DOMINION BANK THE |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1181, view all, view on map |
| Website: | www.td.com/us/en/personal-banking |
| Total Assets: | $367,174,651,000 |
| Total Deposits: | $303,720,159,000 |
| Total Equity Capital: | $46,280,437,000 |
| Total Domestic Office Deposits: | $303,720,159,000 |
| Net Income: | $2,306,596,000 |
| Quarterly Net Income: | $384,572,000 |
| Return on Assets: | 1% |
| Return on Equity: | 5% |
| Quarterly Return on Equity: | 3% |
| More... | |
Client Review
397 client reviews of TD Bank scored 2.5 out of 5.
Extra 10 minutes doesn't apply in Roxbury branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DisappointedRoxbury, Jul. 07, 2015
Due to extra traffic on my way home on 7/6/15 I was running late to make a cash deposit, but was relieved to see a teller at the window when I arrived just a few minutes after 7pm. The teller was talking to another woman who after a few minutes glanced my way, then the teller walked away. I pushed the call teller button, and the woman said "we closed at 7", I told her I just wanted to make a cash deposit, she said "come back tomorrow morning". I know I arrived almost 5 minutes after 7, but I thought TD advertised that they went the extra mile when it came to customer service, and stay an extra 10 minutes...not at Roxbury, I have 3 accounts at this bank, tellers are hardly friendly and barely look up at you inside and at the window. In my experience here, the reps at the desks have been better at greeting customers than the tellers. Disappointed the "helpful 10 minutes extra rule" didn't apply to me. I would have given 2.5 stars, but it wasn't possible, (just like my deposit)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Roxbury Branch at Succasunna, NJ
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DisappointedRoxbury, Jul. 07, 2015
Due to extra traffic on my way home on 7/6/15 I was running late to make a cash deposit, but was relieved to see a teller at the window when I arrived just a few minutes after 7pm. The teller was talking to another woman who after a few minutes glanced my way, then the teller walked away. I pushed the call teller button, and the woman said "we closed at 7", I told her I just wanted to make a cash deposit, she said "come back tomorrow morning". I know I arrived almost 5 minutes after 7, but I thought TD advertised that they went the extra mile when it came to customer service, and stay an extra 10 minutes...not at Roxbury, I have 3 accounts at this bank, tellers are hardly friendly and barely look up at you inside and at the window. In my experience here, the reps at the desks have been better at greeting customers than the tellers. Disappointed the "helpful 10 minutes extra rule" didn't apply to me. I would have given 2.5 stars, but it wasn't possible, (just like my deposit)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Roxbury Branch at Succasunna, NJ
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Best bank around
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BusterBrown, Jul. 02, 2013
I love TD Bank. The best bank ever. They have great hours, great policies/ procedures and for the most part, great staff. Most likely the negative reviews posted were isolated cases due to a specific staff situation, which is unfortunate, but certainly not representative of the majority of experiences you will have with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Roxbury Branch at Succasunna, NJ
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BusterBrown, Jul. 02, 2013
I love TD Bank. The best bank ever. They have great hours, great policies/ procedures and for the most part, great staff. Most likely the negative reviews posted were isolated cases due to a specific staff situation, which is unfortunate, but certainly not representative of the majority of experiences you will have with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Roxbury Branch at Succasunna, NJ
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by rosie44 2013-08-25 06:59:44
WORST CUSTOMER SERVCE. I contacted customer service to speak to a manager because no one was able to speak with me about my deposit but the manager. When I called to speak with the acting Manager at 995 Morris Ave, I was on hold for 30 minutes, and when I called back to informed them, I was told the manager Liz left the building.
I have never had such rude customer service. I called again and was told by an assistant that they are no longer handling personal accounts that I should stop sending my deposits to the branch, I have been banking there for over 2 years. good thing I have an account at another bank. worst customer service at this branch.
I have never had such rude customer service. I called again and was told by an assistant that they are no longer handling personal accounts that I should stop sending my deposits to the branch, I have been banking there for over 2 years. good thing I have an account at another bank. worst customer service at this branch.
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