TD Bank, Review

Poor Customer Service
Overall Rating
by anersm, Aug. 19, 2010

I went into the bank to cash a Commerce check of Saint Louis that I received from Enterprise Car Rental.  I went into the bank on 8/18/2010 between 1pm and 1:30pm because this location was close to my job.  First counter elderly gentlemen.  I asked if I could cash the check he looked at it and said this is not our check.  I ask well didn't TD Bank take over Commerce, he said again the is not out check.  I left.  When I got home that evening I called a TD Bank near my home and asked them if they would cash a Commerce check the representative ask me for the account number on the check and said yes.  I took it there and the check was chashed.  Now that was great customer service.  The person that didn't help me at your bank seemed like he didn't want to be there no smile, no how are you today.  Not even a sorry I couldn't help you.  I have been in Custimer Service for nearly 30 years, i know how a customer should be treated.

Very dissapointed
I do not have an account at your Bank


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Coin Machines
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by stefalex23, Aug. 14, 2010

I adore their free coin machines!  Dump in your coins, get a ticket, take to teller, get banknotes. Fantastic!
And I am not even [yet] a TD Bank customer, and they know it [but I had to enter 6 months in order to fill in this review.Thank you.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Coin Machines
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by stefalex23, Aug. 14, 2010

I adore their free coin machines!  Dump in your coins, get a ticket, take to teller, get banknotes. Fantastic!
And I am not even [yet] a TD Bank customer, and they know it [but I had to enter 6 months in order to fill in this review.Thank you.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Customer Service
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by John, Aug. 13, 2010

TD Bank is like no other bank.  They are always open and always friendly.  Products are competitive and they always wow me when I come in.  Offering me water, coffee, popsicle, etc....   Check them out!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Fraud victim rec'd no help
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by BrooklynTD, Aug. 11, 2010

I has fraudulent charges on my debit card that cause overdraft fees of over $600 within 24hrs. When attempting to dispute over the phone and in person, they removed the fraudulent charges but REFUSED to remove more than $100 in overdraft fees. The manager at this location rolled her eyes and acted like I was so rude I was shaking afterwards. I have never felt so helpless. I dont understand how any business this big could allow such unprofessional people to manage their staff.  I hope she gets fired, maybe soemone else will be able to help me.. TD said I had to go to that particular branch to resolve. Now I dont know what to do. 1630 Shore Parkway North, Brooklyn, NYý -

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Pleased
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by The Beachwalker, Aug. 09, 2010

I am exceptionally pleased with the overall service from this branch.  Always friendly, helpful, courteous, and I never have a problem to complain about with these wonderful people.  Thank you.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
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TD Bank Delray Beach, Fl
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by Tchergran, Aug. 03, 2010

This is the best bank I have ever used. I was with them when they were Commerce Bank in New Jersey and I was thrilled that they came to Florida after I moved there. Their hours are terrific. I love the fact that they are open Sundays. All the employees have been polite and helpful and I would recommend this bank to all.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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HORRIBLE BANK
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by jillmak, Jul. 23, 2010

I do not trust TD with my money.  Not one person could clearly explain the policies to me.  No one told me that checks are held for up to 10 days when you first open an account.  I called to speak with someone about a check being held.  They called up the bank the check was from and told me the check was clear.   I looked online and the check was clear, but two days later they took it back and charged me overdraft fees.  No one could explain why.  In fact I had more than one TD employee tell me "I just don't understand your account at all".  If you can't understand it, I can't understand it. I left!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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THE WORST BANK I HAVE EVER DEALT WITH!
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by the here and now, Jul. 15, 2010

The customer service is the worst. They don’t listen to you, they constantly talk over you, and in the slim change they do fix your problem, your right back on the phone with them the next week with the same issue (or if you’re lucky a different issue). The way they claim to do business is completely false to the way the really conduct it. Half the time they state that they notified you on their ever changing policies and you never really got the info. And the other half of the time they hound you with calls from random 800 numbers and never leave a message or provided you with any new information when you do answer. Or if you call back, no one knows who or why they called you at all. Over and over again this bank has showed me their lack of commitment to not only the things they claim they are but most importantly the satisfaction of their customers. They should try to focus on the real issues instead of the glitz and glamour of advertizing and the short comings of answering a phone on the 3rd ring. This company is a number one example of a big business that doesn’t really care about you, just the money you give them! My recommendation is if you see the name TD BANK, run the other way.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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awesome banking
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by benskiswell, Jun. 06, 2010

 A great mix of fresh intelligent minds working together to provide the best possible customer service! To my favorites..lisa,jaymes,danielle,lindsey and my personal fav. Monica!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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