TD Bank, HATBORO BRANCH

Hatboro branch: I don't know you so you can NOT withdraw money from your account
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by Customer10001, Jan. 11, 2014

I am a share holder in 6 different businesses. One of them has an account with TD Bank. I happen to be a president of that company since account was opened( 4 years ago) and am listed on the account as an authorized user. Usually I go to a Huntingdon Valley branch( which I would give 5 stars), but that day I stopped at Hatboro. How enlightening that was.
 After I gave my debit card to a teller and told him that I want to withdraw xxx of dollars, he went for a help. He came back with the other guy who asked me why I need a cash and if certified checks would work. Excuse me? I want to take some of MY money out of MY account. What could be a problem?
So I gave them my Drivers Licence. They studied it thoroughly and I don't mind it. After all, they have to be careful. Then I was told that assistant manager will have to help me, since it's a larger sum. I don't mind that either. 5 more minutes passed by and a first teller came back with a blank withdrawal slip, asking me to sign it. I should not, but I still did it, after he explained that they need to check my signature. It should be done in a minutes, he said, they just have to wrap everything around. And he lives again behind a closed doors, this time with my Drivers Licence. Waiting again. After five more minutes, 4 people are coming out. Teller, certified checks guy, assistant manager and a curious girl, probably new teller to learn how to deal with those situations.
Assistant manager tells me:" We had to call your business partner, he will call you on your cell".
Me:" My cell is outside, I don't have it on me. Who did you call and why?"
A.M.:" Your business partner ( by first name)."
Why- I asked.
" We know him, he's the one who usually comes here."
Me: "Am I listed on the account?"
A.M.: "Yes"
Me: "You have my I.D. and signature. What is the problem?"
A.M.: "We don't know you. We know (first name of one of my partner). He will call you so we can straighten this up."
Me: "I am listed on the account. Are you telling me that you need somebody's approval to give me my money?"
A.M.:"Well, you know, we know him and we don't know you."

I smiled and kindly asked for my Drivers licence back and left the branch.

I have called regional manager to inform him about what happened.

After I left branch, I called my partner (person that bank employees know and call by first name) and he told me that first teller called him on his CELL, not the business phone number they have linked to our account, to inquire about me.

I have lived in a lot of countries and dealt with different banks in 4 continents. This situation reminded me of time when I was 18, living in Balkans, when a bank teller called my father to tell him that I'm trying to withdraw money from our family account. Father told her that she should do her job and do what I asked her to do as a client, not to play detective.

Account that I have with TD will be closed in 7 days.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hatboro Branch at Hatboro, PA
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