TD Bank, Astoria Branch

Name:TD Bank, Astoria Branch
Full Service Brick and Mortar Office
Review:362 client reviews
Location:31-04 Ditmars Blvd
Astoria, NY 11105

Queens County
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Phone:718-267-5100
Branch Deposit:$272,696,000
FDIC Cert:#18409
Established:2003-05-30


The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
Established:1852-01-01
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank, The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1328, view all, view on map
Website:www.tdbank.com
Total Assets:$253,738,096,000
Total Deposits:$213,629,023,000
Total Equity Capital:$33,679,522,000
Total Domestic Office Deposits:$213,197,327,000
Net Income:$262,968,000
Quarterly Net Income:$262,968,000
Return on Equity:3%
Quarterly Return on Equity:3%
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Client Review

362 client reviews of TD Bank scored 2.5 out of 5.

Terrible/Unprofessional Employee: Terri Urquhart
Overall Rating
Office Environment & Staff
Other Services
by unsatisfied7, Jun. 08, 2016

I have never had an issue with TD Bank before that hasn't been quickly resolved in a mature manor until today. I went into the Simsbury, CT location this morning because I had gotten a large amount of money broken down the day before by a manager named Terri Urquhart and I was short $60. I went back in hopes to clear up the issue and see if we could both figure out where that $60 was. I was polite and non accusatory towards her and in response Terri raised her voice at me, told me that I wasn't even paying attention when she was separating the money for me because I was chatty with another teller, and she interrupted me multiple times when I was telling her that I'm not saying she is in the wrong I just wanted to speak with her in hopes of us both brainstorming and going over what happened. She also wasn't listening to me when I was telling her how I wanted it broken down, and I had to tell her multiple times. Even after telling her multiple times, she would pick up the stack of $10's when I asked for $20's. Then I asked for a certain number of $20's and she didn't give me the right amount at first. She wouldn't even listen to me when I voiced my concern and that I was just trying to be extra careful and that's why I came back in; to try to figure out what happened and I thought speaking with the person I did the transaction with would be helpful.

I never asked for them to give me the $60.

She was very rude and almost made me cry due to her attitude towards me in front of 3 other tellers and 1 other customer, as she was yelling across from the room at me. Terri then goes and calls the place that I work and asks if the money was right and if there was $60 missing.

AT NO TIME DURING THE TRANSACTION DID I TELL HER THAT I WORKED AT THIS COMPANY OR THAT THE MONEY I HAD IN MY HAND WAS FOR THEM.

This was my personal money and when I went into work the next day, I found out that everyone there knew how much I had in my hand. That is personal information and I am horrified that Terri, a manager, would make assumptions such as this without calling ME instead since I was the person the transaction was with, and blurt out personal information to my place of work.

After my experience with Terri, I am now looking at other banks and will soon be switching over because I do not want to be affiliated with a company that allows their managers to treat their customers with disrespect.

I do want to say that the rest of the staff working was very polite and accommodating to me during Terri's attack. They were all so kind and reminded me of why I have stayed with TD for so long.

I am not the kind of person to write a review, but Terri was openly disrespectful and I will not be recommending TD Bank to anyone while she is still working there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Simsbury Branch at Simsbury, CT
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by Vtyson210 2016-06-24 09:17:06
Girl go to MCU been with them 10 yrs sorry this happened to you hope you filed a complaint with the head office she needs to collect unemployment and food stamps that was beyond unprofessional
I finally got someone to help me when I walked into the Garnerville location.
Overall Rating
by kpotterotr, Apr. 03, 2016

After TD cashed a "Bill Pay" check of mine nearly 2 years after it was written, a check on which was clearly printed "Void after 180 days," and which I had paid to put a "stop payment" on, I spent 3 hours on the phone with various TD employees, attempting to have the money ($2,600) returned to my account to no avail, I went into my local branch (Garnerville). I was fortunate to find a sympathetic and caring ear in Yaendris, who spent nearly an hour on the phone, finding the right person to resolve my problem. How could it be legal for a bank to cash a check printed with "Void after 180 days" nearly two years later? And customers should know that stopping payment on a check is only valid for ONE YEAR. I am grateful for Yaendris! My money was returned the following business day. Whew!
 

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Garnerville Branch at Garnerville, NY
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Horrible service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by People123, Mar. 19, 2016

I went to Td bank in south Plainfield. I waited there for 1 hour for notary. There were 2 ppl working and the worst part is they don't acknowledge their customers. One of them said she ll get back to me but forgot all bout me. They took 3 customers before me and when I thought this can't be appt taken customers so I asked them why didn't you call me, she said oh I forgot u came first. I was in their designated waiting area and they kept taking ppl as soon as they walk in. I mean how can u forget when u told me u r next. Ridiculous service. I waited for 1 hour just for notary. Finally they call me And say we don't notarized photo copies. Nobody looked at wat u wanted to notarized? This is wat she asked... Would never ever visit them

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, South Plalinfield Branch at South Plainfield, NJ
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All Reviews...

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