Synovus Bank, Coastal Bank & Trust, A Branch Of Community Bank And Trust Of Southeast Alabama

Name:Synovus Bank, Coastal Bank & Trust, A Branch Of Community Bank And Trust Of Southeast Alabama
Full Service Brick and Mortar Office
Review:7 client reviews
Location:7050 U.S. Highway 90
Daphne, AL 36526

Baldwin County
View Other Branches
 
Phone:251-626-7566
Branch Deposit:$58,060,000
FDIC Cert:#873
Established:2007-10-01


The Bank

Name:Synovus Bank
Concentration:Commercial Lending Specialization
Established:1888-01-01
FDIC Insurance:1934-01-01
Holden By:Synovus Financial Corp.
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:276, view all, view on map
Website:www.synovus.com
Total Assets:$26,777,424,000
Total Deposits:$21,774,216,000
Total Equity Capital:$3,307,362,000
Total Domestic Office Deposits:$21,774,216,000
Net Income:$232,155,000
Quarterly Net Income:$62,367,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

7 client reviews of Synovus Bank scored 2.5 out of 5.

Very Poor Customer Service and too many fees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ConcernedBanker, Mar. 27, 2015

I have banked with Calhoun, GA branch since 1990. The past year, since my daughter received her student account, has been the banking experience from Hell. Per Synovus policy, if we sign up for online banking, her student account is waived of the $3 fee for sending out paper statements. The website continued to be faulty, stating error messages to try again later to sign up for paperless statements. We called the online customer service to also be told to try again later. We kept on trying and kept getting paper statements and fees. Finally, my daughter went in to the Calhoun branch where she spoke with a customer service lady who in turn called me. She told me there was nothing wrong with my online account that it was my computer not theirs. I went on to tell her that I have tried it on 3 different computers. I told her if we couldn't get it resolved I would close my 3 accounts and take my business elsewhere. She responded by laughing at me. This confirmed that my business is absolutely unimportant to this bank. I called, yet again the customer service for the website. The gentleman was very nice and did see an error on their end for why I was unable to ever accept paperless billing. He reset my online account and was able to finally get paperless statements. Needless to say. We never received a refund for the $3 per statement charges for getting the unwanted Mail. I called the lady back who the previous day had laughed at me and told her that I had resolved the issue through the online support. I let her know the issue all along had been the bank and NOT my computer. And that even though the issue is now resolved, the unprofessional way the matter was handled by her and for laughing at me when I stated I would close all 3 accounts and take elsewhere, I was closing them all now as well as some of my other family members who banked there. Synovus is evidentially more focused on helping themselves more than the customers. I will never darken the doors of a Synovus bank again as long as I can help it.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Synovus Bank, Calhoun Branch at Calhoun, GA
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So welcoming
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Yolo99, Jan. 07, 2014

I have been with this bank for a few years now and have to say, this is the friendlyist bank I've ever been in! The women there are eager to help with whatever you need, even a bone for your dog!! I feel so welcome whenever I'm in there. It's not just a business, they do get to know all of their customers and they treat people like more than just a number. I always leave with a smile!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Synovus Bank, Gulf Breeze Brance at Gulf Breeze, FL
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Overdraft fees at every opportunity
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by Perplexed, Aug. 01, 2012

This comment applies to the Nashville Bellevue brance:

No overdraft protection after being a customer for 14 years. Staff members are nice enough, but it's hard to reach the manager by phone. This year, in particular, has been odd, from a security standpoint. My check card number was hacked twice in the span of 10 months - resulting in a frozen account until the unauthorized charges were proven.

I live paycheck to paycheck and don't make the bank any money. But I have a family member that does, and we are considering moving her account based on their treatment of me and my late father.

All banks should remember that the little people are worth their time. I'll be closing my account soon.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Synovus Bank, Green Hills Branch at Nashville, TN
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