Santander Bank, N.A., Union Deposit Branch

Name:Santander Bank, N.A., Union Deposit Branch
Full Service Brick and Mortar Office
Review:50 client reviews
Location:4251 Union Deposit Road
Harrisburg, PA 17111

Dauphin County
 
Phone:717-564-1470
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 18:00
Fri: 09:00 to 18:00
Sat: 09:00 to 13:00
Branch Deposit:$32,157,000
FDIC Cert:#29950
Established:1886-01-01


The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
Established:1907-01-01
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:702, view all, view on map
Website:www.santander.com
Total Assets:$74,819,276,000
Total Deposits:$52,071,195,000
Total Equity Capital:$12,909,243,000
Total Domestic Office Deposits:$51,474,126,000
Net Income:$78,805,000
Quarterly Net Income:$78,805,000
Return on Equity:2%
Quarterly Return on Equity:2%
 More...


Client Review

50 client reviews of Santander Bank, N.A. scored 1.5 out of 5.

SLOW, RUDE, AND INEFFICIENT
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by knights4u, Jul. 16, 2014

First, I waited in line for nearly half an hour, when it was my time to step up to the window I was told I needed a withdrawal form to complete my transaction.  I reached behind me to grab a form. When I turned around the clerk had stepped away from the window and was doing another task completely.  He didn't acknowledge my being at the window  until he finished this "other" work. Please also take into consideration there are other customers coming into this branch with only one (1) other window in use.  I have never had a clerk abandon his/her station with me waiting for service.  I have no idea of who trained this person but he obviously needs to be re-trained and he should have his manners checked.  My previous visits simply take too long. This branch never seems to have more than 2 windows open at a time and it appears to me that they are in no rush.  Very poor service.  Very poor attitudes.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., 125 Summer Street Branch at Boston, MA
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Worst Bank EVER!!!!!!!!!!!!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by XYZ1, Jun. 17, 2014

They really need to learn customer service, took 3 different trips for a simple name change, my debit card was never mailed to me with my new name so I have to call it and request it. Then they canceled my old debit card before the new one arrived and left me with NO DEBIT CARD right before family event on Friday. But I think the latest takes 1 st place- they mailed me my checking account statement in UNSEALED ENVELOP. So i called and spoke to customer service THEY DIDNT CARE!!!!!!!!!!!When emailing the local rep from the branch she didnt even bother responding.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Somerville Branch at Somerville, NJ
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by LouisDelgado 2014-06-23 13:49:05
To Whom It May Concern,
My name is Louis Delgado SS# ending with 1773 and my wife is Grace Vargas. Most recently, we had the absolute pleasure of the customer service courtesies and professionalism from both Christina Schratz and Paul Albanese at your Palisades Park Santander branch.
It started with Paul Albanese who picked up the phone and patiently gave us directions to the bank. We arrived and explained a check dilemma to Christina Schratz, Branch Manager. Ms Schratz was extremely empathetic with our situation and advised us accordingly. After a week, we needed to straighten out another issue connected to the same check and again her guidance and professionalism was exemplary.
Thank you for hiring people who are not only knowledgeable of their responsibilities but are also sensitive, caring and patient with their customers.
Louis Delgado & Grace Vargas
IMO Maintenance fee ripoff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cmhj2000, May. 28, 2014

IMO the incompetence here is overwhelming.

Last fall it took them over 3 months to get me a debit card due to there own problems with updating my address in their files.

The latest issue is with a so called triple interest account. A branch member suggested I open this a couple years ago. Upon reviewing the paperwork it was discovered there was $5K max withdraw a month. This would not work for me so I withdrew all funds ASAP.................. A couple years later I was told this withdraw limit did not apply. I then asked if there were any other issues, fees etc. that I need to be aware of. IMO the only thing I was told was a $100 a month needed to be set up for an auto deposit to get the extra interest.......................... With this new info in hand I put money in it. 3 days later I get WACKED with a maintenance fee.................... A phone call drew the response of "I'll talk to the manager". A week passed and nothing was done. A letter drew a phone call but no explanation or fix was done..

I never had so many problems with all my other banks combined in over 45 years as I have had with Santander in 3 years.

Ironic in a way. I was considering transferring some major investments towards Santander. The few bucks that IMO they stole from me is nothing in comparison to what they could have had with the investment swing. Thank God I didn't make this mistake!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., 1224 Welsh Road Branch at North Wales, PA
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by Maggie123 2014-07-21 08:10:54
I have had problems with customer service in two branches of this bank.  They seem very unprofessional and one teller was even talking on her phone while I was at her window. In another branch a teller was texting while I was at the window and also talking back and forth with another teller.  PAY ATTENTION, it's my money and I want all your attention on the transaction, not your latest date!!!
by Maggie123 2014-07-21 08:10:54
I have had problems with customer service in two branches of this bank.  They seem very unprofessional and one teller was even talking on her phone while I was at her window. In another branch a teller was texting while I was at the window and also talking back and forth with another teller.  PAY ATTENTION, it's my money and I want all your attention on the transaction, not your latest date!!!

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