Santander Bank, N.A., Hartford Central Branch

Name:Santander Bank, N.A., Hartford Central Branch
Full Service Brick and Mortar Office
Review:66 client reviews
Location:115 Asylum St
Hartford, CT 06103

Hartford County
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Phone:860-244-9958
FDIC Cert:#29950
Established:1965-08-31


The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
Established:1907-01-01
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:703, view all, view on map
Website:www.santander.com
Total Assets:$80,472,892,000
Total Deposits:$54,647,463,000
Total Equity Capital:$13,192,333,000
Total Domestic Office Deposits:$54,014,464,000
Net Income:$375,685,000
Quarterly Net Income:$101,753,000
Quarterly Return on Assets:1%
Return on Equity:3%
Quarterly Return on Equity:3%
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Client Review

66 client reviews of Santander Bank, N.A. scored 1.5 out of 5.

This branch is a joke, a bad joke.
Overall Rating
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by sgen, Feb. 19, 2015

I have had accounts with this institution since they were Sovereign Bank. At that point in time it was a great branch...friendly, professional staff that moved quickly to process your transaction while still making you feel like they valued you.
Now, this bank (with their crazy fees) branch is an absolute joke. I wait (on a consistent basis) at least 5 min to be acknowledged at the drive thru while there's ONE customer in the bank. Usually, it's more to the tune of a total of 15 min in the drive thru & they'll take every customer in the lobby first, even those that come in after you've been in line. They ignore that drive-up like it doesn't exist.
In addition to that, the branch is seriously understaffed. This branch is across the street from a Hospital, with a Farmer's Mkt behind it & sits at a busy intersection....and they routinely schedule only one, yes ONE, teller. Seriously?!?! When I called the corporate 1-800 number to complain, I received a return call from the 17th St branch manager who actually attempted to chastise me for my complaint! He insisted I call the branch first & how dare I call the 1-800 number. Again, SERIOUSLY!?!?!
This bank, and in particular, this branch are ridiculous. In the past 2 weeks, I have moved all my accounts to a local credit union. I still have a checking account there because I just bought new checks & I'd like to use them up. Lol.  It says something serious about customer service (or lack thereof) when I prefer to drive 10 minutes to a new bank, rather than use a branch I can walk to in 2 minutes. Long story short-they stink & their rates are barely competitive.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Fairgrounds Branch at Allentown, PA
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worst employee ever.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by dmendez, Jan. 12, 2015

This is my first review i have ever made before i was treated so bad i had to write this one.there was a guy buy the name of jiang there told me to call him kenny i was like ok sure he was helping me with an issue about my account when he saw my account on his computer he started to laugh don't understand why after that he was very rude and disrespectful said some stuff in chinese to himself as he laughed then he made a rude comment about what do i do for a living and started saying stuff about i shouldnt be spending money if i dont have it. there was more but i belive i made my point. i will be reporting this store and him to anyone that i know and i will never use this bank again he should not be working there if i was to go to this place again if i see him i tell his boss to please tell him to leave the area do not want to see his face been with this company since sovereign bank that was in boston was not there anymore i came there.

I hope something is done about this or i will report this to higher ups to have this handled.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Wollaston Branch at Quincy, MA
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Opening accounts wothout authoriZation
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by paceuni64, Dec. 29, 2014

I went to this branch to add my husband to my money mkt account.  The day next when we checked our accounts we noticed she added my husband to my mma account AND opened an individual one under his name WITHOUT our permission.   Shady shady   She needs to be fired.  She has a picture of someone in the army on her desk   Do not go to her!!! In fact dont even go to that branch!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Santander Bank, N.A., Sayreville Branch at South Amboy, NJ
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by BarryL 2015-03-02 15:04:02
I disagree with several of the raters. My experience with the Webster Branch has been nothing but superior. The Manager, Lauren is about as good as a Banker gets. She's on top of everything, and truly watches out for her customers. She always goes above and beyond. The same with the ladies behind the counter. They are always pleasant, and I've never experienced the delays other have mentioned. Any Bank is a reflection of its policies. More significant however, is the person who runs the place, and Lauren is first rate.

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