Santander Bank, N.A., Melville Branch

Name:Santander Bank, N.A., Melville Branch
Limited Service Facility Office
Review:59 client reviews
Location:330 South Service Road Suite 118
Melville, NY 11747

Suffolk County
 

Phone:631-247-4100
Branch Deposit:$116,482,000
FDIC Cert:#29950
Established:2002-02-19


The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
Established:1907-01-01
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:702, view all, view on map
Website:www.santander.com
Total Assets:$74,819,276,000
Total Deposits:$52,071,195,000
Total Equity Capital:$12,909,243,000
Total Domestic Office Deposits:$51,474,126,000
Net Income:$78,805,000
Quarterly Net Income:$78,805,000
Return on Equity:2%
Quarterly Return on Equity:2%
 More...


Client Review

59 client reviews of Santander Bank, N.A. scored 1.5 out of 5.

Friendly, competent and dependable personnel
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by Business85, Aug. 29, 2014

I see such low ratings and want to add my positive experience.

I am a business customer of Santander and have had very good experience with the bank particularly with the  personnel in my branch.  

When I arrived to investigate opening an account, the asst mgr treated invited me back like a potential customer.  She took the time to find out who I was and what I needed.  Other banks handed me a form and expected me to sell myself on their bank.  

The proactive customer oriented behavior of the bank continued through this day.  When the branch manager heard of a loan program I might find useful, she approached me.  As I grew and wanted to refinance debt or increase my line of credit, I could count on the bank personnel to go to bat for me and my business.  

I've been well taken care of as have the friends and employees I've referred to them.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., University Branch at Philadelphia, PA
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Great Customer Service
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by redshirt, Aug. 28, 2014

I am writing this review for my brother who is a quadraplegic who was being taken advantage of by several people.  This bank cared enough to flag his accounts and watch the activity.  They forced closed his account to help prevent any further theft.  They looked out for his best interest.  However, when these people moved his accounts to another bank, they were able to freely continue scamming him.  I can't thank Santander Bank enough for going that extra mile.  Banking here is like it was going to doctors 50 years ago when they made house calls.  Their customer service makes you feel like you are part of a family.  I find them to be very personable.  I never have to wait long to speak with anyone.  I would highly recommend this bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., 1224 Welsh Road Branch at North Wales, PA
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Don't Waste Your Time At The Drive Up
Overall Rating
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Office Environment & Staff
Waiting Time
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by laksmi, Aug. 22, 2014

I'm only giving them a one star because zero is not an option. The Scotch Plains Branch drive up has been lacking since it was Sovereign. I was excited it was switching to Santander in hopes it would be a better banking experience, no improvement! Plan on sitting there at least 10 minutes before anyone even acknowledges your presence!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Scotch Plains Branch at Scotch Plains, NJ
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