Santander Bank, N.A., Brockton Branch

Name:Santander Bank, N.A., Brockton Branch
Full Service Brick and Mortar Office
Review:68 client reviews
Location:25 Torrey St
Brockton, MA 02301

Plymouth County
View Other Branches
 
Phone:508-588-3476
Branch Deposit:$24,945,000
FDIC Cert:#29950
Established:2002-02-19


The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
Established:1907-01-01
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:703, view all, view on map
Website:www.santander.com
Total Assets:$80,472,892,000
Total Deposits:$54,647,463,000
Total Equity Capital:$13,192,333,000
Total Domestic Office Deposits:$54,014,464,000
Net Income:$375,685,000
Quarterly Net Income:$101,753,000
Quarterly Return on Assets:1%
Return on Equity:3%
Quarterly Return on Equity:3%
 More...


Client Review

68 client reviews of Santander Bank, N.A. scored 2 out of 5.

Professional,Knowledgeable,helpful,very interested in YOU
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sexylady2, Mar. 19, 2015

I have been a customer at Sovereign Bank, Littleton Rd. Branch in Parsippany for about 20 years, long before they became Santander. I have NEVER met more courteous, helpful staff. they are efficient and organized. The wait is not long IN COMPARISON to OTHER banks. I know every one by name and they know me and my needs. They have offered me and I have taken 7rl investments since the interest rate is low and have made sure I have the best rates available on any product. My daughter and husband also bank here. Congratulations Rhona on your fine Bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Parsippany Branch at Parsippany, NJ
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

A Wonderful Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Gail0703, Mar. 09, 2015

My husband and I maintain a business account at the Webster Branch. We've looked at the other raters, and find it hard to believe it's the same bank. Bank manager Lauren and her staff are absolutely first rate. They are knowledgeable, accommodating, and always friendly. Lauren saw us through my husband's serious illness. You can't find a better bank or banker.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Webster Branch at Webster, MA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

This branch is a joke, a bad joke.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sgen, Feb. 19, 2015

I have had accounts with this institution since they were Sovereign Bank. At that point in time it was a great branch...friendly, professional staff that moved quickly to process your transaction while still making you feel like they valued you.
Now, this bank (with their crazy fees) branch is an absolute joke. I wait (on a consistent basis) at least 5 min to be acknowledged at the drive thru while there's ONE customer in the bank. Usually, it's more to the tune of a total of 15 min in the drive thru & they'll take every customer in the lobby first, even those that come in after you've been in line. They ignore that drive-up like it doesn't exist.
In addition to that, the branch is seriously understaffed. This branch is across the street from a Hospital, with a Farmer's Mkt behind it & sits at a busy intersection....and they routinely schedule only one, yes ONE, teller. Seriously?!?! When I called the corporate 1-800 number to complain, I received a return call from the 17th St branch manager who actually attempted to chastise me for my complaint! He insisted I call the branch first & how dare I call the 1-800 number. Again, SERIOUSLY!?!?!
This bank, and in particular, this branch are ridiculous. In the past 2 weeks, I have moved all my accounts to a local credit union. I still have a checking account there because I just bought new checks & I'd like to use them up. Lol.  It says something serious about customer service (or lack thereof) when I prefer to drive 10 minutes to a new bank, rather than use a branch I can walk to in 2 minutes. Long story short-they stink & their rates are barely competitive.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Fairgrounds Branch at Allentown, PA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

Rockland Trust Company, Brockton Branch (0.1 miles)
Full Service Brick and Mortar Office
485 Belmont Street
Brockton, MA 02301
HarborOne Bank, West Branch (0.2 miles)
Full Service Brick and Mortar Office
443 Belmont Street
Brockton, MA 02301
Webster Bank, West Shopping Center Branch (0.3 miles)
Full Service Brick and Mortar Office
116 Torrey St
Brockton, MA 02301
Citizens Bank, Brockton Stop And Shop Branch (0.4 miles)
Full Service Retail Office
683 Belmont Street
Brockton, MA 02301
HarborOne Bank, Brockton High Branch (0.5 miles)
Limited Service Mobile Office
470 Forest Avenue
Brockton, MA 02301

More