Santander Bank, N.A., Brockton Branch

Name:Santander Bank, N.A., Brockton Branch
Full Service Brick and Mortar Office
Review:45 client reviews
Location:25 Torrey St
Brockton, MA 02301

Plymouth County
 
Phone:508-588-3476
Branch Deposit:$25,791,000
FDIC Cert:#29950
Established:2002-02-19


The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
Established:1907-01-01
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:705, view all, view on map
Website:www.santander.com/us
Total Assets:$74,264,382,000
Total Deposits:$49,628,091,000
Total Equity Capital:$12,789,333,000
Total Domestic Office Deposits:$49,112,005,000
Net Income:$427,654,000
Quarterly Net Income:$71,062,000
Return on Assets:1%
Return on Equity:3%
Quarterly Return on Equity:2%
 More...


Client Review

45 client reviews of Santander Bank, N.A. scored 1.5 out of 5.

ms
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by dee18, Apr. 05, 2014

Santander is the WORST excuse for a bank I have seen.  EVERYTIME I call them they cut me off.  The have the atm shut down a lunchtime everyday.  They are all extremely rude and careless.  I went to the branch in Randolph yesterday at 2:00 and there was a CLOSED sign in the atm and bank.  Don't believe their claim that they will give you $20. in your saving each month, it is a big lie, you have to jump thru hoops to get that.  I called today and they cannot find my deposit I made on 4/1 even though I have the slips right in front of me. I called again, they lost my deposit and stated they need to find it and call me back.   STAY AWAY FROM THIS BANK !!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Randolph Shaw's Supermarket Branch at Randolph, MA
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Ms.
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by dee18, Apr. 05, 2014

Santander Banks are the WORST excuse for a bank that I have ever encountered.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Randolph Shaw's Supermarket Branch at Randolph, MA
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Terrible Customer Service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by OJCSO, Apr. 04, 2014

Apathetic, unfriendly, terrible customer service.

Dropped by the bank this afternoon to cash a small expense check as my company doesn't process direct deposit for expenses, this is the only reason I've physically visited the bank over the past few years.  I was the only person in line with three tellers behind the counter.  One of them made eye contact but the three of them continued to chat about bank gossip for the next 1 to 2 minutes.  I realize that doesn't sound like a long time but when there is literally a single person waiting for service and three tellers, it's completely unacceptable and disrespectful.  

I was finally called up by a miserable woman named Sandra or something similar who didn't acknowledge me with a smile, a hello, nothing.  I handed over my check and ID and she began to process the transaction.  The only interaction she was "forced" to have with me was "do you have an account here?" and she completed her work.  She then handed me my cash and turned back to continue to gossip, no goodbye, no thank you, no nothing.

Seriously, get out of the customer service business completely if that's how you approach your job.  Unreal.

I'll be working diligently to transition to a new bank as quickly as possible.  Good luck to anyone that keeps this sh!tter of a bank in business.

Wow.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., East Greenwich Branch at East Greenwich, RI
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