Santander Bank, N.A., Brockton Branch

Name:Santander Bank, N.A., Brockton Branch
Full Service Brick and Mortar Office
Review:60 client reviews
Location:25 Torrey St
Brockton, MA 02301

Plymouth County
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Phone:508-588-3476
Branch Deposit:$24,945,000
FDIC Cert:#29950
Established:2002-02-19


The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
Established:1907-01-01
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:704, view all, view on map
Website:www.santander.com
Total Assets:$77,251,104,000
Total Deposits:$51,706,860,000
Total Equity Capital:$13,038,307,000
Total Domestic Office Deposits:$51,087,663,000
Net Income:$158,160,000
Quarterly Net Income:$79,355,000
Return on Equity:2%
Quarterly Return on Equity:2%
 More...


Client Review

60 client reviews of Santander Bank, N.A. scored 1.5 out of 5.

Inconsistancy in banking
Overall Rating
by Inconsistancy, Oct. 09, 2014

I have been banking here for years and tried to deposit a check made out to me and they refused to deposit it because I am a beneficiary by my mother with her name on the check.
I have been making deposits with the same wording on the check for a year and all of a sudden they refuse to deposit it.  I called the Insurance company and they can't believe that I would be given a hard time about it given it's been a year already!!!  I am going to find another bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., 15th And Market Branch at Philadelphia, PA
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Friendly, competent and dependable personnel
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Business85, Aug. 29, 2014

I see such low ratings and want to add my positive experience.

I am a business customer of Santander and have had very good experience with the bank particularly with the  personnel in my branch.  

When I arrived to investigate opening an account, the asst mgr treated invited me back like a potential customer.  She took the time to find out who I was and what I needed.  Other banks handed me a form and expected me to sell myself on their bank.  

The proactive customer oriented behavior of the bank continued through this day.  When the branch manager heard of a loan program I might find useful, she approached me.  As I grew and wanted to refinance debt or increase my line of credit, I could count on the bank personnel to go to bat for me and my business.  

I've been well taken care of as have the friends and employees I've referred to them.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., University Branch at Philadelphia, PA
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Great Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by redshirt, Aug. 28, 2014

I am writing this review for my brother who is a quadraplegic who was being taken advantage of by several people.  This bank cared enough to flag his accounts and watch the activity.  They forced closed his account to help prevent any further theft.  They looked out for his best interest.  However, when these people moved his accounts to another bank, they were able to freely continue scamming him.  I can't thank Santander Bank enough for going that extra mile.  Banking here is like it was going to doctors 50 years ago when they made house calls.  Their customer service makes you feel like you are part of a family.  I find them to be very personable.  I never have to wait long to speak with anyone.  I would highly recommend this bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., 1224 Welsh Road Branch at North Wales, PA
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