Santander Bank, N.A., Boston Charlestown Branch

Name:Santander Bank, N.A., Boston Charlestown Branch
Full Service Brick and Mortar Office
Review:63 client reviews
Location:437 Rutherford Avenue
Charlestown, MA 02129

Suffolk County
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Phone:617-242-2182
Branch Deposit:$70,261,000
FDIC Cert:#29950
Established:1962-06-20


The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
Established:1907-01-01
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:702, view all, view on map
Website:www.santander.com
Total Assets:$77,335,367,000
Total Deposits:$53,559,143,000
Total Equity Capital:$13,067,881,000
Total Domestic Office Deposits:$52,993,898,000
Net Income:$273,932,000
Quarterly Net Income:$115,772,000
Quarterly Return on Assets:1%
Return on Equity:3%
Quarterly Return on Equity:4%
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Client Review

63 client reviews of Santander Bank, N.A. scored 1.5 out of 5.

I love my bank!
Overall Rating
Office Environment & Staff
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by Tylor, Dec. 05, 2014

I sincerely enjoy going to the bank. There are two ladies there that know me by name and always greet me with a kind and personalized greeting. They always exceed my expectations for customer service. They noticed that I was in the wrong account for my lifestyle and made suggestions for a better fit. Upon doing so, the manager (very kind) introduced himself and promptly made an appointment with me. I will never go to another bank!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Park City Branch at Lancaster, PA
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horrible i am def closing my acts
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by sdexcalibur, Nov. 28, 2014

horrible customer service my wife went there the other day Natasha was rude to her..  didn't recognizer and neither did the other woman that was working with her.  my wife usually loves the staff there  they are always nice and recognize her right away.  she always has three dogs with her and sometimes would go there with her motorcycle  now that her health is slowly detiorating  she is selfconsious and thinks the girls don't like her cause she is different now  We have had acts there for ten plus yrs and they know her or atleast I thought very well  Natasha needed a liscence and cc to cash a check   when my wife gave her it shes like no store credit cards has to have a visa logo  so she is trying to go through catds and Natasha yells through the drivethrough  is that a masshealth card??? she said yes but it doesn't have the logo she said that's fine don't need it.  she cashed It finally and my wife came home in tears.  Now that she cant drive anymore my daughter took her today to the bank and I believe the tellers name was rabecca or racheal long blonde hair  my daughter says oh boy mom this woman is so mean..my wife says no way I love her.  she said you have the wrong date I cant cash it.  I said ok give it back I can fix it.  she said no I cant let you do that.  so my wife so ok I will have to sign a different one then my husband always gives me a couple incase I go out on an outing.  so my wife starts signing and the teller says I cant take that u r writing them out.  I write those  checks for her !!!  she is disabled and can barely sign her name anymore so she was taking too long for the teller.  The teller refused to cash it all together.  My daughter took her to another bank and they had no issues.  How can Santander have so many uncompassionate people on there pay roll!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Mt. Pleasant Street Branch at New Bedford, MA
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Treated like a bi client
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by wer108, Nov. 03, 2014

I've been in this branch 6-7 times for small problems and was always treated great esp. by the branch manager "Tiki" - he is down-to-earth, respectful and always willing to help out if he can.  I can't say enough about this branch.  Re: the tellers, I never had an issue either - friendly and fairly fast.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., International Place Branch at Boston, MA
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