Regions Bank, Golden Springs Branch

Name:Regions Bank, Golden Springs Branch
Full Service Brick and Mortar Office
Review:189 client reviews
Location:3420 Greenbrier Dear Road
Anniston, AL 36207

Calhoun County
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Office Hours:M-Th 9:00-4:00
F 9:00-5:00
Drive-up Hours:M-F 8:30-5:00
Branch Deposit:$28,377,000
FDIC Cert:#12368

The Bank

Name:Regions Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Regions Financial Corporation
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1610, view all, view on map
Total Assets:$125,255,551,000
Total Deposits:$99,378,309,000
Total Equity Capital:$16,711,039,000
Total Domestic Office Deposits:$99,120,219,000
Net Income:$591,963,000
Quarterly Net Income:$303,895,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%

Client Review

189 client reviews of Regions Bank scored 2.5 out of 5.

Customer Service
Overall Rating
by anabean90, Jan. 25, 2016

I went to make a deposit at the ATM machine outside and the machine ended up taking my card and my money stating it was a technical issue and to visit the nearest bank. I went in with my ID and printed receipt of what the message said. I was completely ignored by the bank teller walking from the office to the counter and the drive thru teller ended up greeting me. She then sent me to the same woman who had ignored me. I was an upset customer because of the incident. In no way did she apologize for the issue. She simply stated that they do not have any control of the ATM machines and that all she could do is file a claim for me to get my money back and issue a new card in 5-7 business day. She then said you know things just happen. I was so appalled by this customer service. I understand procedures but the attitude of not caring whatsoever made me more upset. Now I am without my money because I have to wait for a new card and wait for my claim to be approved! I find it crazy that Regions pays to brand the ATMs outside yet take no consideration when there is an issue with one. I have banked with Regions for almost 6 years. Yes I have encountered other problems but was guided with a representative that always was kind enough to help. Never will I visit this branch again!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Golden Springs Branch at Anniston, AL
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