Popular Bank, 116TH STREET BRANCH

BANCO POPULAR IS RAN BY THUGS!
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by plprz, Jan. 20, 2012

Aside from the deplorable assistance dished out by Yejenis Sanchez, my main complaint is with Banco's shady accounting practices. In order to steal money from their customers, under the guise of "NSF fees", Banco ALLOWS transactions to go through and then later declines them and charges overdraft fees for EVERY line item. As of 1/9/12 they illegally extracted $150 worth of fees from my account, then on 1/20/12 another $150. The behavior of Banco is beyond abusive and is downright treacherous. They are thieves and I'm in the process of hiring a lawyer to sue them.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Popular Bank, 116th Street Branch at New York, NY
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Mr. Frank Mieles
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by pancho, Jan. 19, 2012

Like most people, there comes a time when we, through no
fault of our own, we deposit a check and it comes back because of insuffient funds, it happens to the best of us.
I went through that horrible experience about two weeks ago.I called the bank and every one that I spoke to were
very nice and helpful, but were unable to help, but they tried. Anthony, Katie,Ciani, just to mention a few. I
tried to explain my situation to make good on my mistake.
On January 18th I called to find out my balance and it still had not being resolved. Later on the afternoon I received a call from someone in the bank that all was well.
Relieved at last, until January 19th when things were not
as I was told on the 18th. Confused I called and spoke to
"IRIS" and it was all down hill from there. Miss "IRIS"
a customer care representative who was anything but!We were 2 minutes into our conversation and she asked me to speed it it up, for she had more customers to take care of.(unheard of)I never knew there was a time limit on a help line especially because my problem was very complex.
I notice her rush and decided to hang up. "IRIS" was making me nervous and her demeanor did not allow me to explain. I decided to report "IRIS", and on the evening of
the 19th "IRIS called me, her tone was agressive and belligerent, she began by telling me how ill informed I was. She then started to raise her voice and treating me like a hoodloom or derelict. I requested to speak to her Supervisor, who's name was MARIA ALVARADO. After waiting for exactly one hour I gave up.I proceeded to report "IRIS" to another customer care representative who's name was Gabriella and she documented my conversation. I have never been so insulted in my life.I was led to believe that customer service is to resolve issues and not to make matters worse."IRIS" should be sent back to training on how to deal with customers.She had the nerve to tell me that my problem was that I was having a bad day.A true proffessional will difuse a situation and not make it worse, I have been led to believe. so much for bthat idea.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Popular Bank, 116th Street Branch at New York, NY
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