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PNC Bank, Review
PNC Bank, Review
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A total of 218 Reviews with 1 Star
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PNC Bank, Elizabeth @ Stop & Shop Branch at 801 Newark Avenue, Elizabeth, NJ
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by BoxergalNJ, Dec. 25, 2014
I had been looking for a link to review this specific branch. I have been with PNC on and off for over 20 years. I choose this bank because I am all over the state and so is PNC.
When I use a branch at a supermarket, it's a two for one. I do my banking and food shop at the same time.
I have never seen such unprofessional, lazy, rude tellers in all my life. I was depositing cash, it was 1:00 in the afternoon. The staff was chatting. I asked if I could make a deposit. I was told to use the ATM. " I said, No It's cash I prefer to hand it to you. Only then after huffing and puffing, did they break up the gossip section they were in. I stopped there 2 weeks later. I wanted to cash a 100.00 check against my PNC account. I have 400.00 available. I was told they could not do that at this branch. I tried again 3 weeks later, I had a check written to me from a PNC customer. I was told, to go to another branch in Elizabeth NJ.
I was so " taken a back" by the laziness and attitude. I called the 800 # and during that same week I got a call from a PNC customer satisfaction survey. I could not express strongly enough that the party there needed to be broken up. The employees have lost focus and forgot why they are there. I will tell you I was there recently. It appears there are new staff members. I am hoping enough ppl complained and PNC removed the bad eggs. Again, I am all over the state. My overall experience with this bank is really good. This branch is / was the TWILIGHT ZONE.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Elizabeth @ Stop & Shop Branch at Elizabeth, NJ
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BoxergalNJ, Dec. 25, 2014
I had been looking for a link to review this specific branch. I have been with PNC on and off for over 20 years. I choose this bank because I am all over the state and so is PNC.
When I use a branch at a supermarket, it's a two for one. I do my banking and food shop at the same time.
I have never seen such unprofessional, lazy, rude tellers in all my life. I was depositing cash, it was 1:00 in the afternoon. The staff was chatting. I asked if I could make a deposit. I was told to use the ATM. " I said, No It's cash I prefer to hand it to you. Only then after huffing and puffing, did they break up the gossip section they were in. I stopped there 2 weeks later. I wanted to cash a 100.00 check against my PNC account. I have 400.00 available. I was told they could not do that at this branch. I tried again 3 weeks later, I had a check written to me from a PNC customer. I was told, to go to another branch in Elizabeth NJ.
I was so " taken a back" by the laziness and attitude. I called the 800 # and during that same week I got a call from a PNC customer satisfaction survey. I could not express strongly enough that the party there needed to be broken up. The employees have lost focus and forgot why they are there. I will tell you I was there recently. It appears there are new staff members. I am hoping enough ppl complained and PNC removed the bad eggs. Again, I am all over the state. My overall experience with this bank is really good. This branch is / was the TWILIGHT ZONE.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Elizabeth @ Stop & Shop Branch at Elizabeth, NJ
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PNC continues to eliminate customer service!!!
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by MundeleinResident, Dec. 23, 2014
PNC just keeps doing everything they can to aggravate customers. Since PNC took over the Mundelein, Illinois bank they have gotten rid of their coin counter. So now PNC no longer takes coins for deposit. Which is a huge pain for not only their regular customers, but a massive pain for the business owners that bank there. PNC has eliminated its computer connection to the state making it impossible for their patrons to pay their real estate installment payments there. For both coin counting and property installment payments the PNC employees have repeatedly suggested to me that I go to the bank next door. Each time I do go to the bank next door and even though I have no bank account in their bank the other bank has been happy to meet all my needs. When the next door bank was even going on line to print the tax installment bill I needed they even offered me a cup of coffee. Once again even though I had no accounts at all in their bank. The Mundelein PNC has now cut down their employees in the main bank to about three people on most days and instituted this stupid program where one of their employees sits at a desk near the main doors and greets you. Last time I was there the person in charge of the bank was at the desk and greeted me and told me I would have to take a seat and wait in line to talk to the only bank employee in a cubicle. There he is the person in charge of the bank, and instead of him being in another of their multiple empty cubicles where he could help customers, he just sat there and told people coming in to sit and wait! Stupid! Also because there is only one person watching the drive up and she often has to watch both her teller window and the drive up at the same time, just forget it if you are a business owner and need to get thru the drive up in any reasonable amount of time. After the first of the year I am pulling out all of my accounts and moving them to the bank next door where the PNC bank employees keep sending me to get done all of the things the Mundelein PNC bank no longer does for there bank account holders!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mundelein Facility at Mundelein, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MundeleinResident, Dec. 23, 2014
PNC just keeps doing everything they can to aggravate customers. Since PNC took over the Mundelein, Illinois bank they have gotten rid of their coin counter. So now PNC no longer takes coins for deposit. Which is a huge pain for not only their regular customers, but a massive pain for the business owners that bank there. PNC has eliminated its computer connection to the state making it impossible for their patrons to pay their real estate installment payments there. For both coin counting and property installment payments the PNC employees have repeatedly suggested to me that I go to the bank next door. Each time I do go to the bank next door and even though I have no bank account in their bank the other bank has been happy to meet all my needs. When the next door bank was even going on line to print the tax installment bill I needed they even offered me a cup of coffee. Once again even though I had no accounts at all in their bank. The Mundelein PNC has now cut down their employees in the main bank to about three people on most days and instituted this stupid program where one of their employees sits at a desk near the main doors and greets you. Last time I was there the person in charge of the bank was at the desk and greeted me and told me I would have to take a seat and wait in line to talk to the only bank employee in a cubicle. There he is the person in charge of the bank, and instead of him being in another of their multiple empty cubicles where he could help customers, he just sat there and told people coming in to sit and wait! Stupid! Also because there is only one person watching the drive up and she often has to watch both her teller window and the drive up at the same time, just forget it if you are a business owner and need to get thru the drive up in any reasonable amount of time. After the first of the year I am pulling out all of my accounts and moving them to the bank next door where the PNC bank employees keep sending me to get done all of the things the Mundelein PNC bank no longer does for there bank account holders!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mundelein Facility at Mundelein, IL
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by BaylorMi3 2014-12-26 08:48:36
I appreciate ALL the employees @ the Plymouth branch. They're very professional and prompt. Other branch's can learn from ,that branch about customer service....KEEP UP THE GOOD WORK!!!!
Worst Customer Experience Ever
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by Appalled999, Dec. 09, 2014
I had my checking and savings accounts at Nat'l City prior to PNC's acquisition. My parents also had their checking and IRA accounts at Nat'l City. The first time I visited a branch, after it became PNC, was to transfer money from my father's IRA into his checking account. I was told by a banker that they were busy and that I should return the following week. I asked her if she was kidding, but she wasn't. I returned the following week. This time I was told that there was a discrepancy in my POA papers and they would not make the transfer. Prior to this incident I had never had any problems with these papers being accepted. I ended up filing a complaint with the OCC. About a week later I received a phone call from PNC's IRA Department. They informed me that my paperwork was fine. No, really? For several months after conversion, they debited my mother's checking account for somebody else's auto pay phone bill. A couple of weeks ago I went to make a deposit into my son's savings account. I was informed that PNC no longer accepts coins. He won't be banking there anymore either.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Lagrange Park Branch at La Grange Park, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Appalled999, Dec. 09, 2014
I had my checking and savings accounts at Nat'l City prior to PNC's acquisition. My parents also had their checking and IRA accounts at Nat'l City. The first time I visited a branch, after it became PNC, was to transfer money from my father's IRA into his checking account. I was told by a banker that they were busy and that I should return the following week. I asked her if she was kidding, but she wasn't. I returned the following week. This time I was told that there was a discrepancy in my POA papers and they would not make the transfer. Prior to this incident I had never had any problems with these papers being accepted. I ended up filing a complaint with the OCC. About a week later I received a phone call from PNC's IRA Department. They informed me that my paperwork was fine. No, really? For several months after conversion, they debited my mother's checking account for somebody else's auto pay phone bill. A couple of weeks ago I went to make a deposit into my son's savings account. I was informed that PNC no longer accepts coins. He won't be banking there anymore either.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Lagrange Park Branch at La Grange Park, IL
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Total misrepresentation
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by Rana, Nov. 18, 2014
PNC bank Glenpointe, NJ branch recently had a workplace presentation at our company. They presented that we could get a $400 bonus just for opening an account with $5,000. She clearly stated that there is no direct deposit required. After that presentation many of our workers are in the process of opening a preferred checking account in her branch. I personally visited her on the same day with my wife and spent 2 hours to open two accounts with necessary deposits requested. Afterward I found out from their website that the direct deposit of $5,000 a month is required to get the bonus and I contacted her immediately regarding this. At that point she simply said she is sorry for the misunderstanding; to me it is a matter of misrepresentation NOT misunderstanding. I have at least 20 witnesses who also heard the same facts that were presented by the employee. PNC just wants your money, nothing else.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Glenpointe Branch at Teaneck, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Rana, Nov. 18, 2014
PNC bank Glenpointe, NJ branch recently had a workplace presentation at our company. They presented that we could get a $400 bonus just for opening an account with $5,000. She clearly stated that there is no direct deposit required. After that presentation many of our workers are in the process of opening a preferred checking account in her branch. I personally visited her on the same day with my wife and spent 2 hours to open two accounts with necessary deposits requested. Afterward I found out from their website that the direct deposit of $5,000 a month is required to get the bonus and I contacted her immediately regarding this. At that point she simply said she is sorry for the misunderstanding; to me it is a matter of misrepresentation NOT misunderstanding. I have at least 20 witnesses who also heard the same facts that were presented by the employee. PNC just wants your money, nothing else.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Glenpointe Branch at Teaneck, NJ
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NO, NO, NO!
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by notahappycamper, Nov. 11, 2014
PNC BANK Giant Grocery Store Route 3 North, Gambrills, MD.
I opened my account with this bank initially, and the service was great. Over the years there has been a huge turnover of employees who are useless. Yesterday when the employees couldn't help us regarding interest on a money market account, I suggested we remove our thousands of dollars from their bank and go somewhere else. The teller, Nicole, standing right next to the bank manager, Chris, said, "You don't want to move your money from bank to bank."You know you can trust PNC with your money" The manager said nothing. Seriously the teller was trying to make us afraid of other banks so we would stay with PNC? Furious we left and are in the process of finding a bank with an excellent promo rate on a savings account of some kind. Gee I hope they don't steal our money! Also when this bank doesn't have customers, the employees can often be seen playing ball near the bank because they are bored. Please avoid this PNC bank and go to a real bank that can answer your questions. I use their ATM more than the tellers because seriously the tellers are ignorant of bank policies. How about taking out the bank, and employees from this Giant and just leave the PNC ATM, it's smarter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crofton Station @ Giant Branch at Gambrills, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby notahappycamper, Nov. 11, 2014
PNC BANK Giant Grocery Store Route 3 North, Gambrills, MD.
I opened my account with this bank initially, and the service was great. Over the years there has been a huge turnover of employees who are useless. Yesterday when the employees couldn't help us regarding interest on a money market account, I suggested we remove our thousands of dollars from their bank and go somewhere else. The teller, Nicole, standing right next to the bank manager, Chris, said, "You don't want to move your money from bank to bank."You know you can trust PNC with your money" The manager said nothing. Seriously the teller was trying to make us afraid of other banks so we would stay with PNC? Furious we left and are in the process of finding a bank with an excellent promo rate on a savings account of some kind. Gee I hope they don't steal our money! Also when this bank doesn't have customers, the employees can often be seen playing ball near the bank because they are bored. Please avoid this PNC bank and go to a real bank that can answer your questions. I use their ATM more than the tellers because seriously the tellers are ignorant of bank policies. How about taking out the bank, and employees from this Giant and just leave the PNC ATM, it's smarter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crofton Station @ Giant Branch at Gambrills, MD
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by June212015 2015-06-21 16:13:37
I have had excellent customer service support from other PNC branches but only frequent this one located in Giant ONLY OUT OF CONVENIENCE on the weekends when all other branches are closed. The tellers do the best they can, but without the support of a strong leader (manager) this branch is doomed to fail. How can this branch thrive with the so-called manager
named Chris who sits at the back desk?
EVERY time I visit the branch I see Chris glued to his computer screen in what appears to be him surfing the web and reading emails. He is not engaged whatsoever in the affairs that are going on with his tellers nor customers. And from what I repeatedly see, he really doesn't care to want to be.
For example, last Sunday me and two other customers waited in line for 20 minutes while the teller independently struggled with a transaction she was having with a customer. Chris neither offered the teller assistance nor asked me and the other two customers if he could help us. Rather he looked up at us and continued surfing the web. A poor, pathetic excuse for a manager!!!
PNC has security cameras aimed at customers. BUT MAYBE THE CAMERAS SHOULD BE SHIFTED IN THE DIRECTION OF THE BACK DESK AT THIS BRANCH to watch how disengaged Chris is with tellers and customers and to monitor what he's watching/doing on his computer, as he seems to be more focused on his computer than the issues that are going on in his branch.
Shame on PNC for keeping this man in this position. I am confident that there are more qualified individuals out there who would be able to offer more to this branch than this man. But I wonder if PNC Management would be willing to make that investment ... Hmmmmm
named Chris who sits at the back desk?
EVERY time I visit the branch I see Chris glued to his computer screen in what appears to be him surfing the web and reading emails. He is not engaged whatsoever in the affairs that are going on with his tellers nor customers. And from what I repeatedly see, he really doesn't care to want to be.
For example, last Sunday me and two other customers waited in line for 20 minutes while the teller independently struggled with a transaction she was having with a customer. Chris neither offered the teller assistance nor asked me and the other two customers if he could help us. Rather he looked up at us and continued surfing the web. A poor, pathetic excuse for a manager!!!
PNC has security cameras aimed at customers. BUT MAYBE THE CAMERAS SHOULD BE SHIFTED IN THE DIRECTION OF THE BACK DESK AT THIS BRANCH to watch how disengaged Chris is with tellers and customers and to monitor what he's watching/doing on his computer, as he seems to be more focused on his computer than the issues that are going on in his branch.
Shame on PNC for keeping this man in this position. I am confident that there are more qualified individuals out there who would be able to offer more to this branch than this man. But I wonder if PNC Management would be willing to make that investment ... Hmmmmm
Very Irritating!!!
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by irritated, Oct. 31, 2014
Bank has a "greeter" that stands around while customers wait in line for inside transactions. ALWAYS must wait. Wanted to improve my banking/savings, MUST make an appointment, can't do it while I am in the bank.Was with National City (starting in 1975) until they closed & became PNC. This is the only bank I have used, until I had to "have an appointment to deposit $$$ in a new account so I just went to another bank with my deposit. Today I had a tax check made out to myself & my husband, I tried to deposit it in my account, my husband HAD signed the check, refused to let me deposit unless HE was there, so he took the check back to the bank, HE was allowed to deposit it in his account, (without me being present). Then he had to write a check to me from his account so I could deposit MY money. A mattress earns as much interest & has no waiting!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hawthorne Branch at Louisville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby irritated, Oct. 31, 2014
Bank has a "greeter" that stands around while customers wait in line for inside transactions. ALWAYS must wait. Wanted to improve my banking/savings, MUST make an appointment, can't do it while I am in the bank.Was with National City (starting in 1975) until they closed & became PNC. This is the only bank I have used, until I had to "have an appointment to deposit $$$ in a new account so I just went to another bank with my deposit. Today I had a tax check made out to myself & my husband, I tried to deposit it in my account, my husband HAD signed the check, refused to let me deposit unless HE was there, so he took the check back to the bank, HE was allowed to deposit it in his account, (without me being present). Then he had to write a check to me from his account so I could deposit MY money. A mattress earns as much interest & has no waiting!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hawthorne Branch at Louisville, KY
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by BoxergalNJ 2014-12-25 10:05:19
The "greeter" is annoying and quiet frankly "to much " sometimes. I agree, his or her time would be better spend processing transactions.
Terrible Service
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by stang6626, Oct. 25, 2014
The Macedonia branch is terrible. The manager Arbi didn't even use the information I gave her for the credit card. They lost my credit report, and I had to go to corporate to get things straightened out. People there could care less
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Macedonia Branch at Macedonia, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby stang6626, Oct. 25, 2014
The Macedonia branch is terrible. The manager Arbi didn't even use the information I gave her for the credit card. They lost my credit report, and I had to go to corporate to get things straightened out. People there could care less
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Macedonia Branch at Macedonia, OH
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Purchased a car with a lean at PNC
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by Tomborne, Oct. 23, 2014
I purchased a car from an account holder and met the seller at a branch and paid off the lean with cash. That was 13 days ago and still no release of lean. I have had to rent a car as this is going to be my daily driver. The fact that we live in a world that is controlled by computers and it was cash transaction leaves me so mad that I will bad mouth this bank every chance I get from now on. Several attempts were made to expedite the process but they have not done anything they promised to do. Terrible service.
* this review was made on PNC Bank, Avon Lake Branch at Avon Lake, OH
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Overall Ratingby Tomborne, Oct. 23, 2014
I purchased a car from an account holder and met the seller at a branch and paid off the lean with cash. That was 13 days ago and still no release of lean. I have had to rent a car as this is going to be my daily driver. The fact that we live in a world that is controlled by computers and it was cash transaction leaves me so mad that I will bad mouth this bank every chance I get from now on. Several attempts were made to expedite the process but they have not done anything they promised to do. Terrible service.
* this review was made on PNC Bank, Avon Lake Branch at Avon Lake, OH
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by Linvic22 2014-10-25 10:48:44
Lien go to your county court house find the lien or ask to see it and ask them to check the release of that lien get a copy. It may be the courthouse is behind on recording documents especially during early election they get behind but it will cost $1.50 for the copy.
terrible service
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by matthewh1010, Oct. 23, 2014
I do not have an account but my works paychecks are from pnc bank. So i cash them at pnc usually with no trouble at all because my work has an account with them. And today i went in ans was told to provide 2 forms of id and pay a ten dollar fee just to cash my check. And have never had to do that in the months ive been cashing my paychecks there. And the tellers were very rude and very unhelpful. And i call to try and talk to a manager and am turned over to the same rude woman i talked to in the first place. Kendra i believe was her name, worst customer service ive ever experienced. The employees here are rude and obviously a few of them have to be trained correctly. I dont have an account with pnc and will never open one. This bank is terrible.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Oscoda Main Branch at Oscoda, MI
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Overall Ratingby matthewh1010, Oct. 23, 2014
I do not have an account but my works paychecks are from pnc bank. So i cash them at pnc usually with no trouble at all because my work has an account with them. And today i went in ans was told to provide 2 forms of id and pay a ten dollar fee just to cash my check. And have never had to do that in the months ive been cashing my paychecks there. And the tellers were very rude and very unhelpful. And i call to try and talk to a manager and am turned over to the same rude woman i talked to in the first place. Kendra i believe was her name, worst customer service ive ever experienced. The employees here are rude and obviously a few of them have to be trained correctly. I dont have an account with pnc and will never open one. This bank is terrible.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Oscoda Main Branch at Oscoda, MI
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by ryan3212 2014-10-31 11:18:54
Get a @$&* PNC account it's free. THe money will be in your account in about 10 seconds after you deposited your check. Most banks charge to cash checks now a days. Im pretty sure they told you it was going to be ten bucks and you acted like a 4 year old.It's a bank, that's how they make money.Go to a cash check store and pay 30.
Appalling Behavior
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by 1919, Aug. 26, 2014
This branch has not moved its staff into current era of doing business with minorities. A customer of a non-white nature is not permitted to wait in their parking lot before the branch is open due to the fact that some of their staff who happen to be white do not feel safe existing their vehicles while you are waiting in your car. The young lady involved in this show of "racial profiling" was simply waiting for the drive-up window to open when she found herself surrounded by North Canton's finest - wanting to know what she was doing there. With other cars and individuals in the parking lot waiting - she and only she was accosted by the police, told it was against bank procedure for her to be there before the bank opened and told to leave. North Canton PNC you have issues with your staff and you operate in a city that fosters such unacceptable behavior. We as minorities work as hard as whites do. We do not disrespect and will not stand being disrespected. Everyone working at this branch works for PNC and if it comes down to a class action lawsuit or your job; I hope your resume is in order. You're staff behavior will not be tolerated on a corporate level because at the end of the day the money in my "black hand" is GREEN and GREEN is the Black that keeps their investors happy, them in business and you employed. Finally I am a PNC customer and have been for years - I've enjoyed being a PNC customer til now. Education is essential to survival - RACISM AND RACIAL PROFILING HAS NO PLACE IN ANYTHING.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, North Canton Branch at North Canton, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 1919, Aug. 26, 2014
This branch has not moved its staff into current era of doing business with minorities. A customer of a non-white nature is not permitted to wait in their parking lot before the branch is open due to the fact that some of their staff who happen to be white do not feel safe existing their vehicles while you are waiting in your car. The young lady involved in this show of "racial profiling" was simply waiting for the drive-up window to open when she found herself surrounded by North Canton's finest - wanting to know what she was doing there. With other cars and individuals in the parking lot waiting - she and only she was accosted by the police, told it was against bank procedure for her to be there before the bank opened and told to leave. North Canton PNC you have issues with your staff and you operate in a city that fosters such unacceptable behavior. We as minorities work as hard as whites do. We do not disrespect and will not stand being disrespected. Everyone working at this branch works for PNC and if it comes down to a class action lawsuit or your job; I hope your resume is in order. You're staff behavior will not be tolerated on a corporate level because at the end of the day the money in my "black hand" is GREEN and GREEN is the Black that keeps their investors happy, them in business and you employed. Finally I am a PNC customer and have been for years - I've enjoyed being a PNC customer til now. Education is essential to survival - RACISM AND RACIAL PROFILING HAS NO PLACE IN ANYTHING.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, North Canton Branch at North Canton, OH
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Horrible Experience with Julio at this Branch
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by TMoye, Jul. 28, 2014
I was doing a $10,000 business transaction with a PNC customer. They took me to a local in a stop and shop. The customer asked the PNC agent to confirm that her account had funds to cover a personal check they were writing for $10k The teller Julio checked that she was a customer but refused to help the PNC customer and would not provide the info if the check amount was covered. I then asked if I could open a account and deposit the PNC into the PNC account. Julio then again refused and said they do not open accounts in PNC satellite branchs. My experience was bad for me and bad for PNC as they did not get a new customer account with a large intial deposit.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Elizabeth @ Stop & Shop Branch at Elizabeth, NJ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TMoye, Jul. 28, 2014
I was doing a $10,000 business transaction with a PNC customer. They took me to a local in a stop and shop. The customer asked the PNC agent to confirm that her account had funds to cover a personal check they were writing for $10k The teller Julio checked that she was a customer but refused to help the PNC customer and would not provide the info if the check amount was covered. I then asked if I could open a account and deposit the PNC into the PNC account. Julio then again refused and said they do not open accounts in PNC satellite branchs. My experience was bad for me and bad for PNC as they did not get a new customer account with a large intial deposit.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Elizabeth @ Stop & Shop Branch at Elizabeth, NJ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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disappointed
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by TONiDEEE, Jul. 08, 2014
i have been banking here for sometime now and i closed an account on a saturday and i was not informed that i could not close it on a saturday and expect for it to be closed. i had to open a new account for personal reasons and now there are two accounts open . i called the service line and i was told to go in the branch. meanwhile i have charges racking up from this old account that i thought was switched to my new account. i am very,very ,very mad and i do not plan to pay over draft charges on an account that i thought was closed.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Shaker Towne Centre Branch at Cleveland, OH
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby TONiDEEE, Jul. 08, 2014
i have been banking here for sometime now and i closed an account on a saturday and i was not informed that i could not close it on a saturday and expect for it to be closed. i had to open a new account for personal reasons and now there are two accounts open . i called the service line and i was told to go in the branch. meanwhile i have charges racking up from this old account that i thought was switched to my new account. i am very,very ,very mad and i do not plan to pay over draft charges on an account that i thought was closed.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Shaker Towne Centre Branch at Cleveland, OH
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by infuriated 2014-08-04 16:17:37
THIS BANK IS THE WORST EXPERIENCE I HAVE EVER HAD. THE LADY MADE ME STAND IN LINE FOR TWO HOURS AND WAS COMPLETELY INCOMPETENT WHEN I WAS TRYING TO DISTRIBUTE SAVINGS BONDS. I HAVE NEVER BEEN MORE DISAPPOINTING AND WILL NOT BE RETURNING EVER.
Wrong hours
Overall Rating
by Kristina, Jun. 01, 2014
This banks drive up hours do not consist of sundays thank u for wasting our time
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Medford Stokes Branch at Medford, NJ
1 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Kristina, Jun. 01, 2014
This banks drive up hours do not consist of sundays thank u for wasting our time
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Medford Stokes Branch at Medford, NJ
1 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
wiliam h. schlicting
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by billys, May. 30, 2014
To pnc bank president. Either you hsd better return $173.++ now or I wil see you to COURT.I've reported you to the FTC. And you had better not touck my direct deposit on 6/3/12 Toy are takin advantage of me because I'm Disabled.I'm mad as hell.This was written bu his temp. aid
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cary Branch at Cary, NC
5 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby billys, May. 30, 2014
To pnc bank president. Either you hsd better return $173.++ now or I wil see you to COURT.I've reported you to the FTC. And you had better not touck my direct deposit on 6/3/12 Toy are takin advantage of me because I'm Disabled.I'm mad as hell.This was written bu his temp. aid
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cary Branch at Cary, NC
5 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Disappointed
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Office Environment & Staff
by Prissy, May. 19, 2014
Hospitality is very poor at this branch. The female bank representative working behind the desk hops over to me with a 'I don't want to be bothered attitude' and asked if I needed assistance. We walked over to her cubicle. I found her to be very sarcastic. Visit another branch or try the guy 'John.'
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Pikesville Branch at Pikesville, MD
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby Prissy, May. 19, 2014
Hospitality is very poor at this branch. The female bank representative working behind the desk hops over to me with a 'I don't want to be bothered attitude' and asked if I needed assistance. We walked over to her cubicle. I found her to be very sarcastic. Visit another branch or try the guy 'John.'
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Pikesville Branch at Pikesville, MD
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Should not open a business account
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by AHPRetail, May. 06, 2014
I had two business and a personal account with PNC Bank. Once I opened a State Lottery Account (required by state), the bank manager in Imlay City told me that she cannot open one and if I try through another branch all of my account would close. Well I went to my original branch in Lapeer and showed that State Lottery Paper and requirement to open an account which was opened without any hassle. After 2 days I received letters stating that all of my account would be closed. No explanation was given. I contacted PNC Customer service but No explanation was given. I think it was due to Imlay City Branch Manger that I was discriminated. Now I have 2 huge bundles of check and 2 stamps that are of no use. I have opened account in Talmer Bank in Imlay City. I would suggest not to open account there specially business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AHPRetail, May. 06, 2014
I had two business and a personal account with PNC Bank. Once I opened a State Lottery Account (required by state), the bank manager in Imlay City told me that she cannot open one and if I try through another branch all of my account would close. Well I went to my original branch in Lapeer and showed that State Lottery Paper and requirement to open an account which was opened without any hassle. After 2 days I received letters stating that all of my account would be closed. No explanation was given. I contacted PNC Customer service but No explanation was given. I think it was due to Imlay City Branch Manger that I was discriminated. Now I have 2 huge bundles of check and 2 stamps that are of no use. I have opened account in Talmer Bank in Imlay City. I would suggest not to open account there specially business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
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"Financial Sales Consultant" will talk about you negatively behind your back
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by pissedofff, Apr. 26, 2014
Other customers may not experience what I just experienced, so please keep an open mind. I just recently opened an account at this branch. Great people, and willing to work with you. Everything seemed to go smoothly and they said they would call me back with more answers to my questions. The next couple of days (Tuesday and Wednesday), they gave me a call to answer those questions, but I was busy at work and their office closed before I could call. The lady left a voicemail and hung the phone up or so she thought. She started to say that she thought I was a fraud and there is no way that I could have saved that much money. I will never return back to this branch and suggest that if you do, caution yourself as they will probably talk bad about you behind your back as well. PNC is a great general bank, but this specific staff member is making me regret my decision to rejoin. I understand everyone talks bad about people behind their back, but can you at least hang the phone up before letting me hear that type of stuff! I am still deciding if I should report her as I still do have her voicemail...
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kingstowne @ Giant Branch at Alexandria, VA
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pissedofff, Apr. 26, 2014
Other customers may not experience what I just experienced, so please keep an open mind. I just recently opened an account at this branch. Great people, and willing to work with you. Everything seemed to go smoothly and they said they would call me back with more answers to my questions. The next couple of days (Tuesday and Wednesday), they gave me a call to answer those questions, but I was busy at work and their office closed before I could call. The lady left a voicemail and hung the phone up or so she thought. She started to say that she thought I was a fraud and there is no way that I could have saved that much money. I will never return back to this branch and suggest that if you do, caution yourself as they will probably talk bad about you behind your back as well. PNC is a great general bank, but this specific staff member is making me regret my decision to rejoin. I understand everyone talks bad about people behind their back, but can you at least hang the phone up before letting me hear that type of stuff! I am still deciding if I should report her as I still do have her voicemail...
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kingstowne @ Giant Branch at Alexandria, VA
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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DON'T bank at PNC Bank!
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by Angel9, Apr. 22, 2014
I've been banking with PNC for a few years, and have several personal and business accounts with them. I have never had any real issues with them until lately. They have changed policies/procedures on the way online banking is done. They never notified me of the changes just started adding fees. (They changed procedures last year without notification too, the changes didn't effect me, but notification would be nice.) I called to find out why I got fees, and got the runaround. They wouldn't reverse the charges. Asked to talk to a supervisor several times, never talked to one yet. Talked to the local branch, they were NO help. Called corporate number again, got the same runaround after an hour and no supervisor again, no reversal results, or explanations...I am fed up! Time to withdrawal my money tomorrow and find a NEW bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hoover Crossings Branch at Birmingham, AL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Angel9, Apr. 22, 2014
I've been banking with PNC for a few years, and have several personal and business accounts with them. I have never had any real issues with them until lately. They have changed policies/procedures on the way online banking is done. They never notified me of the changes just started adding fees. (They changed procedures last year without notification too, the changes didn't effect me, but notification would be nice.) I called to find out why I got fees, and got the runaround. They wouldn't reverse the charges. Asked to talk to a supervisor several times, never talked to one yet. Talked to the local branch, they were NO help. Called corporate number again, got the same runaround after an hour and no supervisor again, no reversal results, or explanations...I am fed up! Time to withdrawal my money tomorrow and find a NEW bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hoover Crossings Branch at Birmingham, AL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible Customer Service!! ATM Ripoff
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by jessiecas123, Apr. 03, 2014
I visited this location earlier today to withdraw money using the Eppicard (child support). At the ATM I tried to withdraw the entire amount that was deposited into my card, and the ATM gave me a receipt saying that my account had insufficient funds. I then printed out my balance and indeed, I did have SUFFICIENT funds. I went inside of the branch to tell them about the issue, and the teller said there was nothing she could do because "we don't even service our ATM." After explaining to her that the reason I believed I couldn't withdraw the entire balance was because the ATM was trying to charge a fee, which according to the Eppicard Agreement, we are allowed one FREE transaction per month; she proceeded to tell me to speak with the manager--who was very rude and also told me that there was nothing they could do because they don't have anything to do with their ATM and that I should call the Eppicard customer service. How can a branch manager not know anything about a partner company?! Horrible experience!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Orlando - Waterford Lakes Branch at Orlando, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jessiecas123, Apr. 03, 2014
I visited this location earlier today to withdraw money using the Eppicard (child support). At the ATM I tried to withdraw the entire amount that was deposited into my card, and the ATM gave me a receipt saying that my account had insufficient funds. I then printed out my balance and indeed, I did have SUFFICIENT funds. I went inside of the branch to tell them about the issue, and the teller said there was nothing she could do because "we don't even service our ATM." After explaining to her that the reason I believed I couldn't withdraw the entire balance was because the ATM was trying to charge a fee, which according to the Eppicard Agreement, we are allowed one FREE transaction per month; she proceeded to tell me to speak with the manager--who was very rude and also told me that there was nothing they could do because they don't have anything to do with their ATM and that I should call the Eppicard customer service. How can a branch manager not know anything about a partner company?! Horrible experience!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Orlando - Waterford Lakes Branch at Orlando, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Worst bank EVER!
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by Pncishorrible, Mar. 27, 2014
I ABSOLUTELY HATE THIS BANK!! I have never been a personal account holder but my job used them because they were the closest. Everyone moves at their own pace and are never able to provide you with answers. Not to mention screwing up deposits!! Then just today I needed to deposit money into a friend's account so she could put gas in her car when she got off of work. I wasn't requiring any information, simply making a counter deposit. I wasted an hour lunch break just trying to deposit $10 into her account because they claimed that for security purposes I needed an account number. What?!? I wasn't asking for money nor any of her information. Giving her name wasn't enough even though I could verify her address. It was the dumbest thing ever. Not only was it a HUGE inconvenience, my friend got in trouble because I had to call her job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Great Neck Branch at Virginia Beach, VA
0 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby Pncishorrible, Mar. 27, 2014
I ABSOLUTELY HATE THIS BANK!! I have never been a personal account holder but my job used them because they were the closest. Everyone moves at their own pace and are never able to provide you with answers. Not to mention screwing up deposits!! Then just today I needed to deposit money into a friend's account so she could put gas in her car when she got off of work. I wasn't requiring any information, simply making a counter deposit. I wasted an hour lunch break just trying to deposit $10 into her account because they claimed that for security purposes I needed an account number. What?!? I wasn't asking for money nor any of her information. Giving her name wasn't enough even though I could verify her address. It was the dumbest thing ever. Not only was it a HUGE inconvenience, my friend got in trouble because I had to call her job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Great Neck Branch at Virginia Beach, VA
0 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by bmac83 2014-03-28 10:59:58
While you may find it frustrating that the representatives at the bank were unable to provide the information you wanted, consider the following scenario. You have an account at the bank and your current spouse or significant other does not know about it. It is your legal right to have that bank account and the responsibility of that bank to not only protect your information against others, but to also maintain the confidentiality of what you do (or do not) possess with them. Something as simple as making a five dollar deposit can get one all the information they need. That individual now knows that you have an account at that institution and can work to now garner more information. This is why it is required that you provide an account number to make a deposit, that indicates that the account signer as already entrusted you with that information.
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