PNC Bank, Orrville West Branch

Name:PNC Bank, Orrville West Branch
Full Service Brick and Mortar Office
Review:392 client reviews
Location:101 West Market Street
Orrville, OH 44667

Wayne County
View Other Branches
 
Phone:330-683-3055
Office Hours:Mon: 9:00 AM - 4:00 PM
Tue: 9:00 AM - 4:00 PM
Wed: 9:00 AM - 4:00 PM
Thu: 9:00 AM - 4:00 PM
Fri: 9:00 AM - 5:30 PM
Sat: 9:00 AM - 12:00 PM
Sun: Closed
FDIC Cert:#6384
Established:1903-01-01


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2575, view all, view on map
Website:www.pnc.com
Total Assets:$370,002,264,000
Total Deposits:$271,355,544,000
Total Equity Capital:$38,187,517,000
Total Domestic Office Deposits:$262,895,285,000
Net Income:$3,460,013,000
Quarterly Net Income:$902,657,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
 More...


Client Review

392 client reviews of PNC Bank scored 2.5 out of 5.

FIVE Contacts about problem and still not fixed!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 2TiredCustomer, May. 08, 2018

I have been a  bank customer since 1978 when PNC took over a smaller bank in Oldham co.  That's 40 years folks!   In Jan 2018,  I receive my statement in the mail as I alway have and prefer, and the copies of the check were not included for some reason.  So I call PNC and told them I didn't receive my check copies.  The girl said she would fix the problem.  I'm like great.

 Feb 2018 I get my statement no copies of the checks are returned.  I call again to the PNC 1-800 number Complained to the CS girl again and asked her to mail me Jan and Feb canceled checks.  She said she would.  What did I receive?  Not the Copies of the checks but Jan and Feb Statement face pages.  I
'm thinking to myself really?  really?   What has happened to customer service?

March 2018 - I get statement -no check copies.  Again this is become absurd.
So I stop on into the location on Taylorsville road by the Snyder Freeway and go through the drive thru.  I live in Shelbyville so this is a special trip into town to deal with my statement problem.  I figure a face to face contact will solve the problem and I got some cash.  I don't carry debt cards and I don't bank on line. Because everytime I've tried to go on line they say my pass word has expired and I have to find a new one.  How ridiculous?

The teller says she will fix the problem, but I should consider banking on online to see my checks anytime.   I did not want to go into the entire problem I've had with trying to get into my accounts.  I have more then one with PNC.

April 2018- I receive my statement.  Guess what folks. -  NO CHECK COPIES!  As I roll my eyes.  So this time I'm going to go into the bank and get this problem solved once and for all.  I walk into the Lake Forest branch and ask to speak to a manger.  The Millennial girl at the desk asks if she can help me.  I said, yes I'd like to see a manager.  She says, I can help you so I explain to her what the problem is.  She doesn't know how to fix it, asks some other girl who doesn't know either.  , I said, " evidently you both can't help me.  May I see a manager. " Finally after some coaxing she gets him.   And by now she picks an attitude with me and rolls her eyes.  Folks -I'm the customer who can 't get the problem corrected!

The manager is polite and I ask him to solve the problem,  don't stand over the girl's shoulder training her how do this computer work.  So he says to me,  I've never seen you before.  I've said been thru here a few times as I live in Shelbyville and there is no PNC there.  We back to his office and tries to fix the problem.  

 I explain to him,  I wish to receive my statement in the mail,  it take two minutes of my time to examine my statement to determine there is a problem.   After he looks up my account and sees that I have over $10,000 in my checking account he proceeds to get very nice with me.   He then tells me I can go into my accounts on line.  Then, I remember he's the guy a year ago that set up my ability to go on line.  And when I needed to, it Locked out.  And I explained that to him and say,  I told you I've been in here before.

He is nice and polite   and showed me where he fixed the problem and said it may take up to two billing cycles to get my cancelled check copies back.  I thought to myself this is how PNC does business?  really ? Really?    Your computers have no problems charging  a penalty for a check when the deposit from a different institute was made after four o'clock.   And PNC can't get this problem solved over five months!

So I ask him for a statement copy of all of my checks all on one page like the statement.  He says he can't do that and proceeds to make copies of all of the check one on each single piece of paper.   And had to get special permission to do it.   I'm like you would charge me twice to do this?  I already pay extra to receive them in the mail,  which PNC HAS NOT DONE IN FOUR MONTHS NOW.  I thanked him for 50 piece of paper and went on down the road thinking the problem is solved.

OK Folks. it is now May 2018 - Do you think I got Copies of my Checks in my May Statement?    NO, a big fat NO copies of my checks.  So I stop into the bank at 8:30 after my doctor's appointment.  It wasn't open yet.  But they were letting in employees.  So I asked to see the manager, told the girl to hand him my statement.   He came to the lobby and I said this is my fifth contact with your back about this problem.   He was holding my statement in his hand and was like I told you it could take up to two billing cycles to get the problem corrected.  He' said I showed you on the computer where I changed it.  I said," I have no idea if you changed it or not,  I don't run your computers.  Furthermore if any of the the first- three persons I contacted corrected the problem it would corrected by now. "

I said, "give me my statement I need to go."  I have work to do.  He stated to say, "no he wan't going to give it back to me."  I went to take it from him and he didn't release it.  I said, "excuse me that is my statement not yours!"  and he released it to me.  I'm like this is the craziest situation I have ever had to deal with.  I had to get back to my farm,  I had customers coming,  that's why I made an early doctor's appointment.   I had things to do and people to meet.  And by now I'm starting to get frustrated.  

So this is a saga of my ill prepared statements and the beyond belief poor customer service I have receive in the last five months.  So PNC is this the way you do business?  really?  really?

* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Louisville Main Branch at Louisville, KY
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Elder
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LIFE, Apr. 25, 2018

My husband had a massive stroke along with brain bleed on `the 4th of February of this year and due to the stresses and strain of seeing him helpless and at the mercy of others, along with financial upheaval, a chance of loosing our house and several other life issues, I fell into a depression inspite of still hanging onto church attendance, reading the word and sometimes praying.  I thought of committing suicide and also hurting my husband because I didn't want him to be back here with no one to care for him. On top of everything else I could not access my husbands account because I had forgotten his PIN, I secured a letter and power of attorney from the hospital and they suggested that I go into bank and speak directly to Branch Manager, because we lived in Catonsville, I went to the Catonsville Branch and I thought to myself if this does not work I will figure out how to end it all nothing else was seeming to work, when I entered I asked to speak with Branch Manager who when he approached me acted as if  I had leprosy or some other form of disease, he was dismissive and openly agitated that I had even asked him to be seen, He never looked at me but pointed to a seat and said you will have to speak with one of my associates.  I really was going to leave and just end it all, but I heard this voice ask if I needed help, I would find out that her name was MRS. ELIZABETH BROWN, as soon as I sat down, I could no longer hold back what was in my heart, I cried and she just sat there handed me some tissues and began to talk with me as if she cared put me at ease and just her calm demeanor made me tell her how I was feeling, she prayed with me and all the while told me what she and I had to do for her to be able to help me.  She was compassionate while being professional.  Had God not allowed me to meet Mrs. Elizabeth Brown, I don't think I would have been around to write this and while my husband is still battling in the hospital, I have HOPE to go on.  She told me not in these exact words but this is what I heard my life is not mine to take. Please hire a Branch Manager who cares for people....

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Catonsville at Catonsville, MD
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Bad bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mongo, Mar. 25, 2018

 This is not a good bank. I go into the bank to take money out of one account and put money into my wife account. I give the guy my ID and my PNC Bank card.He take a little bit of time then he tell me do I have another credit card. I tell him I said I gave you both of my credit cards why do I need another credit card when you have my license and my PNC card. He got upset with me told me he not helping me know more and walked away. The manager came up and told me can I help you out. I asked the manager can you tell him come back over here and explain to me why did he walk away the guy walked away say I have nothing to say to him and went to the back. I thought that was very rude of him the manager did not do anything but just say I'm sorry and let me transfer the money for you. I told the manager that's not how you do business in this world. I will never go back to this place again. I will take my business to Robinson PA branch. I stay in Moon Pennsylvania but I will never go to this Branch again and the sad part that guy is a financial advisory for the branch his name is "Daniel Colgan RIley" Financial Advisor. The Branch Manager i talk to was Jordon M Mcmicheal.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Moon Township Branch at Coraopolis, PA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by Angiesteph1 2018-05-04 19:28:36
I had a similar experience, I went to cash my check from a job agency and I had an awkward experience. I gave the young bank teller my id and she asked if I had another identification? She asked me if I was a citizen and If I had another proof? Never had that experience with any other bank before. I didn't get upset but felt sort of strange. I showed her my Social security card and it still wasnt enough. Apparently if you don't have an account here, you have to bring a passport? She seemed clueless and kept on assisting if I had a school id? I thought it was ridiculous!

All Reviews...

Banks Nearby

The Farmers National Bank of Canfield, Orrville Main Branch (0.0 miles)
Full Service Brick and Mortar Office
112 West Market Street
Orrville, OH 44667
The Commercial and Savings Bank of Millersburg, Ohio, Orrville High Street Banking Center (0.2 miles)
Full Service Brick and Mortar Office
119 West High Street
Orrville, OH 44667
PNC Bank, Orrville High/Maple Branch (0.7 miles)
Full Service Brick and Mortar Office
1100 West High Street
Orrville, OH 44667
The Farmers National Bank of Canfield, West High Street Branch (0.8 miles)
Full Service Brick and Mortar Office
1320 West High Street
Orrville, OH 44667
The Huntington National Bank, Orrville Branch (1.1 miles)
Full Service Brick and Mortar Office
215 Hostetler Rd
Orrville, OH 44667

More