PNC Bank, Review

PNC Bank, Review

Average rating stars based on 420 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
146
4 star:
21
3 star:
15
2 star:
20
1 star:
218
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I Got The Third Degree!
 2star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by Catie1, Jul. 13, 2011

I've banked with PNC since they were National city.I most frquently use the Lockport,Il location. I've opened all three of my children's FIRST savings accounts there, and now two of thier first checking accounts!When doing our banking I would put deposits together on they're designated slips for each account. One of my two oldest daughters, my Husband or myself would go to the bank, I never had any problems with this till one day out of the blue they wouldn't let my daughtters do any banking for me or my husband. I called PNC and was told to just send my drivers license with and then that would be fine. Then AGAIN out of no where that didn't work either. Now I needed to call the branch Manager first send my license and then my children could do all the banking together again. So the other day I call th speak with the manager to let him know my children would be in to do all our banking and I encountered th "Teller Supervisor" who informed me that the manager was in a meeting and that if absolutly nessesary she would email him to make sure it was okay. She then proceeded to ask me if there was a reason I was unable to make my own deposits and cash checks, was "I disabled or something?" I informed her I was not, however i did not find it neccesary to have each person in my family go through the bank drive up when someone was alredy going. I also found it to be a large waste of time and gas for each of us to have to go to the bank ourselves. I don't feel I need to be disabled to have the conveince of one member of our family to do the banking, but obviously this is an issue with PNC! My two oldest children leave for college in a month, so I opened new aaccoung at TCF bank, where hopefully they won't be as ignorant enough to ask stupid questins, especially in such a tone to make you think that if your disabled what exactly ids the problem that you can't do it all yourself?!?!?!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lockport Branch at Lockport, IL
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Bank review
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JustTrue, Oct. 03, 2023

Never had an issue banking here.
Staff is pleasant and professional, not sure why everyone rating it so low.
I am a winter texan and staff has been very helpful from the time they were bbva to pnc.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, WESLACO EXPRESSWAY BRANCH at Weslaco, TX
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Dimentia is just laziness
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by rlgowan, Sep. 29, 2023

Inept and so slooooow.  Already have accounts at this bank but needed to open a trust account for my father to sell his house.  He has dimentia and has been living in a memory care unit for a couple years already.  We had a letter from his doctor stating he has dimentia, lives in a memory care unit, and "he has difficulty following one step instructions, knows his name only and has not managed his finances for the last 5 years."  It took three weeks(!) for their legal department and Will Carson (the banker at the Webster branch) to come back and say the doctor's comments weren't enough to show my father is incapacitated.  They said the doctor didn't make it clear that he's incapacitated due to the dimentia even though she stated he's in a memory care unit "secondary to neurocognitive decline".   PNC went so far as to speculate that my father might just be lazy and that's why he's not handling his own finances.  Will Carson stated: "The current statement of “has not managed his finances for the last five years” isn’t dependent to his current health. They see it as (him) just not doing the task."  My father with dimentia is just lazy I guess.  Thankfully, as this process dragged on for weeks, and the closing date was approaching, I walked down the street to Chase bank to start the same process.  They were wonderful.  Using the exact same documents, the whole process took three days.  I just can't believe they asserted that my father is simply being lazy.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, WEBSTER GROVES BRANCH at Saint Louis, MO
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Excellent services @ North Ridgeville OH PNC Bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DArthur01, May. 22, 2023

We met Kiarra a few weeks ago when my wife and I came into a nearby PNC branch to add me to her accounts for access in case of an emergency. Kiarra was the most kind, polite, and professional banker we have ever worked with, and I do not say that lightly. Serving us was a little more than a complex handful. Painting the visual, in Kiarra's office, was my wife, myself, our 7-month-old baby in her carrier, and my service dog, so needless to say there was a LOT going on. She was attentive to everything and an absolute pleasure to talk with, making the experience so much more than a bank transaction. What could have been a quick and easy transaction with her subject matter expertise, lasted quite a bit longer (by choice), and this was due to Kiarra's professionalism and top-notch level of customer service. We quickly got to know each other and became friends sharing some of our life experiences with each other. Anytime I need to do PNC banking in the Noth Ridgeville Ohio area, there is not a doubt in my mind that I want to know that Kiarra is taking care of my banking, and my family would recommend her to anyone.

Respectfully,

Dylan A.
United States Marine Corps (retired)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, NORTH RIDGEVILLE BRANCH at North Ridgeville, OH
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Longest wait time
 1star Overall Rating
 3star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Trinket, May. 11, 2023

Every time I go into the PNC Bank at the Clearview Mall in Butler PA, I have to wait such a long time to get waited on. Today I was there, there was a person in front of me and two behind me and there were two girls working behind the counter. One of them was on the phone and the other one was playing with papers. Neither was waiting on the customers. I waited for about 10 minutes and then decided to leave as I was on my way to dinner. After dinner I went back and there was one girl behind the counter and I was the only one in line and I still had to wait to be waited on. This happens every time I go into that bank. The last time I was there, I waited a long time because the only girl behind the counter was waiting on the window and the counter. I said are you the only person working? They tried to say that someone had called off. I just hate going to that bank but when I'm close to that one I hate to drive the whole way across town to another PNC. The PNC at Moraine usually has a line of people but at least they are waiting on the people and not just letting them stand there.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, CLEARVIEW MALL BRANCH at Butler, PA
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Outstanding
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by domdemase, Mar. 09, 2023

excellent service and information

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, LIBRARY BRANCH at Bethel Park, PA
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Horrible customer service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by BlancaS, Dec. 01, 2022

Called the Delrio Texas branch on Main Street just to find out why there was a $25 service charge on my mom‘s account. They wouldn’t give me any information. I understand that because my name wasn’t on there even though I could provide him with all forms of her identification so she called the next day. She is 83 years old and they gave her such a hard time not only did she provide them with all the information they asked for but then they put her on hold for like half an hour and then told her  they couldn’t help her and hung up on her she tried calling several times and just got hung up on , I called later that day and was on hold for like 20 minutes so I called back again and the receptionist picked up the phone. I asked for the branch manager and they told me she wasn’t there and they told me the assistant manager was there so I asked to speak with her. They asked me my name , I waited a few minutes and they hung up on me very rude service very unprofessional just for a simple just for a simple question such horrible service Delrio is a very small town. A lot of seniors live there and this is the way they treat their senior customers PNC definitely needs to investigate the way they treat their customers at this branch!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Del Rio Main Branch at Del Rio, TX
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by goingtochangebanks 2023-02-11 18:58:20
I absolutely hate dealing with this bank.  I use it purely as a saving account.  I was a bbva client when banks changed to PNC. I have had nothing but difficulty in dealing with this terrible. Its the most unfriendly user bank.  Very Very frustrating to deal with.  I simply wanted to their routing number today and couldn't find it anywhere. When I called the bank at 5.30 Pm Central time on this Sat afternoon, I was told they are closed and nobody could help me.  I would hate to think that if my Debit card was misplaced or stolen, thieves would empty my account from Sat thru to Monday am while the bank is closed.  This is NOT acceptable Period!
Friendly and Efficient
 5star Overall Rating
 5star Office Environment & Staff
by Jonsnora, Sep. 30, 2022

The asst branch manager was super good at her job. She was  helpful, patient and capable of juggling several customers at the same time. Most impressive was She greeted 4 out of 5 of the customers entering by name. This bank felt warm and welcoming.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Zion Branch at Zion, IL
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Personal Banker/Assistant Manager
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by LN333, Jun. 09, 2021

Andrew at the Cold Spring, KY location is a top notch employee! Every time I walk into the branch he makes a point to say hi and make sure we are happy with our services!!! Whenever there is an issue or concern, Andrew is on top of figuring out what occurred and explains the actions and steps needed to make things right!!!! We are so happy with PNC and especially the personalized banking we receive from Andrew!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cold Springs Branch at Newport, KY
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SO rude and SO unhelpful
 2star Overall Rating
 4star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by ka812, Feb. 28, 2021

I walked into the branch approved for a personal loan via online and the first thing the guy asks me is ‘why did you do it online’ explaining it was best option for me and he was rude that it’s not easier. i completed the personal loan the exact way someone previously did it, and they made me mail checks instead of putting it into my account. i then called the corporate team and they told me that i should not have to mail checks myself. this should have been added to my account. the person that previously did it the same way as i did, got this money added to my account. i personally just don’t rely on the US postal service with that amount of money. he was just very rude, not helpful, and i don’t think he had any idea what he was doing - i noticed that by the way he was inputting things on his computer. i will never go to this branch again. horrible experience. now i just have to hope it all goes smoothly. no thanks to this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Somerton Branch at Philadelphia, PA
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AMAZING STAFF GOOD SERVICE NICE EXPERIENCE
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JUANRIVAS, Jul. 10, 2020

I LOVE MANALAPAN STAFF AND SERVICE. I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO BANK AT PNC. THANK YOU FOR ALL YOUR GOOD SERVICE.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Manalapan Branch at Englishtown, NJ
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Wonderful experience
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Bettyeber1, Jun. 15, 2020

I had to complete a business transaction last month and had the pleasure of working with Kavonn Paxton. He was very professional and patient.  He listened to my request, and completed the transaction with accuracy.  He even went the extra mile to come to my car and confirm that the required checks were processed correctly.  I will definitely work with him again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ansley Mall Branch at Atlanta, GA
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Customer no service
 2star Overall Rating
 3star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by GoingPostal, Dec. 06, 2019

The drive thru is closed, no tellers on the inside.  Wait for someone to become available to assist.  Then find out the person who is supposed to be helping you doesn't have access.  This was a big request $100 in $ coins, and only 1 person can do that.  She was with another customer and I couldn't wait since I was on my lunch hour. No Saturday hours, so what happened to customer service?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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by FromCityToCountry 2020-07-25 01:27:25
That sucks, but dude sometimes people that work in an office environment like a bank slow down because that's the nature (& attitude of the other employees) to be slowpokes during the day because they can or it has been encouraged by the higher-ups within that office. I feel like you could have just sat there a little bit longer and gotten your $100 in $1 coins like Sacajawea Gold Dollars or whatever kind they have these days, and nothing would have happened to you (like a negative consequence) from your place of employment. Sorry you felt like that though, but I personally am not going to rule this branch out of the running for where I am going to open my next account at based on your review alone, but thank you for taking the time to tell us about your experience!
Impressed with staff
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by Sgrimes, Dec. 05, 2019

I have done banking with pnc for years but lately I have had to do some business banking for my son and was impressed with your staff especially Jason. He was very efficient and friendly. But what impressed me the most was his ability to help me through some banking issues that were new to me. He was patient yet quickly helped me through things and explained how to do these things in the future. He was always very pleasant and patient. Thank you for such good service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Tri-County Plaza Branch at Belle Vernon, PA
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by FromCityToCountry 2020-07-25 01:31:32
Right on SGrimes, I'm glad to hear about your positive experience and thoughts about this particular branch of PNC Bank! I am moving to Springfield this weekend and may be looking for a new place to bank with. Thanks again!
Fantastic customer service
 5star Overall Rating
by Moodyblew, Nov. 26, 2019

Josie Angelo has been so helpful in helping me in support of my father.  At every turn she has always went the extra mile with genuine concern and a smile!
In fact, I have always been greeted in a friendly manner by all I have come in contact with at the Milan Road Branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Milan Road Branch at Sandusky, OH
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albert sweeney des, pa
 2star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by 789101112, Nov. 18, 2019

Ordered checks 3 times and never got them. Every time I call the receptionists apologize for the poor service but I still have not received any checks and have run out of the temporary checks. This has been going on for over 2 months.

* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Falls Grove Branch at Rockville, MD
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PNC Bank, Olney - missing deposit
 1star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Chettg2007, Oct. 01, 2019

I have a custodial account with my son. We have deposited $3000 cash into our account. After few months we went to deposit a check and our account was empty. No cash in the account. I have complained to the bank and they couldn't figure out what happened to my money. Unfortunately I did not keep my deposit slip and there was no way for me to prove it. we are still missing money and bank did not offer anything to help us to find our money. Very poor service and very disappointed with the bank's response to our complaint. Unfortunately for my son his first banking experience was very painful one.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Olney @giant at Olney, MD
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by ZacAttack 2019-11-01 18:50:40
You should ALWAYS keep your deposit slips!  The fact that you did not (as you reported above) raises serious questions about the alleged deposit.  Also, throwing away your deposit slip -- especially before you made sure the money was properly credited to your account -- amounts to not showing the kid the right way to bank.  This incident should, however, teach a valuable lesson. [Otherwise, I'm sorry to hear of your loss.]
Crooked business
 1star Overall Rating
 1star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
 1star Other Services
by Shuffel85, Aug. 12, 2019

I went in to get a loan for the first time in my life.  I was going to purchase a car and wanted to get approved before I went and looked at the car.  The bank representative tells me I need to get a personal loan.  I tell her I don’t want to take out a loan and that I just want to be approved to see what my interest rate would be.  She makes me fill out a ton of paperwork and tells me that the bank is writing a check and that if I wanted to take out the loan to buy the car that day i could.  I explicitly repeated myself and said that I did not want to take the loan out today and wanted to get approved and have an idea of why my interest rate would be.  She reaffirms that I am not taking a loan out unless I cash the check.  I even go to the point to ask if I threw the check away would there be any negative consequences and she says no.  I don’t buy the car therefore I don’t use the check.  One month later I get notified my credit has dropped 50 point and that the loan was taken out even though I never cashed the check.  I call PNC and they say I HAVE to deposit the check and pay the interest accrued even though I didn’t buy the car or need the loan.  The staff was not understanding at all and I felt extremely cheated and taken advantage of.  The bank representative lied to me the day I got the loan and essentially this bank has stolen money from me in the process.  If you expect integrity don’t bother walking through the door.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kendig Square Branch at Willow Street, PA
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Hadil
 5star Overall Rating
 5star Office Environment & Staff
by Hadil, Jan. 20, 2019

Tysia Bethea is the best.. excellent...helpfull..want to thank and appreciate her so much..

* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Roswell 92 And King Branch at Roswell, GA
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by Hadil 2019-03-15 18:44:44
Ms. Regan was so helpful..good...understand our needs...fast.  so excellent..appreciate her..

Hadil
Compliment
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by Pagoda, Dec. 31, 2018

As far as mainstream, full service banks are concerned, there is no comparison between PNC Bank and any other banking house.
I give PNC Bank a Triple A+ Rating.
The printed, monthly statement for the regular checking account is the most straight-forward, to-the-point, clearly-defined document I've witnessed ....emanating from any business operation. Again, PNC Bank gets a AAA+++ rating.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Great bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Mlsh1979, Dec. 15, 2018

Everything is nice and clean
Bank personnel is friendly and knowledgeable. Very helpful security guard. Coffee machine with free coffee. Atm always available.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Overlea Branch at Baltimore, MD
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