PNC Bank, Kalamazoo Downtown Branch

Name:PNC Bank, Kalamazoo Downtown Branch
Full Service Brick and Mortar Office
Review:384 client reviews
Location:108 East Michigan Avenue
Kalamazoo, MI 49007

Kalamazoo County
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Phone:269-382-5905
Office Hours:Mon: 9:00 AM - 5:00 PM
Tue: 9:00 AM - 5:00 PM
Wed: 9:00 AM - 5:00 PM
Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 5:00 PM
Sat: 9:00 AM - 12:00 PM
Sun: Closed
FDIC Cert:#6384
Established:1959-08-11


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2576, view all, view on map
Website:www.pnc.com
Total Assets:$363,680,674,000
Total Deposits:$266,871,557,000
Total Equity Capital:$38,329,606,000
Total Domestic Office Deposits:$258,889,649,000
Net Income:$2,557,356,000
Quarterly Net Income:$900,237,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

384 client reviews of PNC Bank scored 2.5 out of 5.

CHRISTMAS DISAPPOINTMENT
Overall Rating
Other Services
by WXYZ, Nov. 25, 2017

Unfortunately, this branch never has Christmas envelopes in a timely manner for Visa cards purchased as Christmas gifts. This is the second year that I mail out Christmas Visa gift cards in an envelope with tools on the front. If Christmas envelopes do not arrive early enough in the season, why is the branch not able to over order and accommodate early Christmas Visa purchases for the following year.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Southland Branch at Pittsburgh, PA
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Best Banking Service We've Ever Had!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by oscodacouple, Nov. 11, 2017

My husband and I have been with PNC since they bought out National City.  The online banking service is absolutely terrific; we use it to pay all of our bills.  Statements and checks are always available to print if needed. We just discovered the prepaid Smart Access VISA card that can be used
like a credit card. Money can be transferred to it online; this is just what we needed to stop using credit cards.  Customer service has always been outstanding. Another big plus is that PNC has branches and ATM's in FL which is very handy for us.


* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Oscoda Main Branch at Oscoda, MI
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Poor customer service for longtime customers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by xpwk, Oct. 10, 2017

Poor customer service, poor customer service, poor customer service.  Don't step into this branch unless you are wearing your business suit.  After banking with PNC for nearly 12 years, I would expect some type of decorum in dealing with long time customers.  The employees at this branch don't seem to understand the concept of females that are both married and have an active profession, along with the need to correct a name on a bank account to match that of every other form of identification.  After previously providing a marriage certificate and multiple forms of identification reflecting the correct name, I was told that additional documentation may be necessary and that I'd have to call ahead and make an appointment to have someone else review it.  Review what? The only difference about my trip to this branch opposed to the other various trips to this branch was that I didn't wear a suit today.  Perhaps if I wore my suit, the employees would have treated me with dignity.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fifth Avenue Place Branch at Pittsburgh, PA
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