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PNC Bank, Review
PNC Bank, Review
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PNC Ohio Pike near 275
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by snedelton, Jan. 02, 2014
A very good bank and staff. Very satisfied with their services.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Withamsville Branch at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby snedelton, Jan. 02, 2014
A very good bank and staff. Very satisfied with their services.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Withamsville Branch at Cincinnati, OH
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Deliberately *SCAMMED* out of $475 by teller Brandon @ PNC Champaign, IL Kirby/Mattis Branch
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by galactic25, Dec. 05, 2013
On Wednesday November 27th, '13 at the Champaign, IL Kirby/Mattis PNC Branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills. I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager Dave Henry is aware of the situation. Apparently Dave Henry thinks that is perfectly ok and believes it was a "mistake" and won't fire Brandon for that.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Kirby And Mattis Facility at Champaign, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby galactic25, Dec. 05, 2013
On Wednesday November 27th, '13 at the Champaign, IL Kirby/Mattis PNC Branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills. I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager Dave Henry is aware of the situation. Apparently Dave Henry thinks that is perfectly ok and believes it was a "mistake" and won't fire Brandon for that.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Kirby And Mattis Facility at Champaign, IL
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by Nms042688 2014-01-21 09:48:22
People are human just like you and I guarantee you've made mistakes in the course of your life. Sure it is frustrating when you are inconvenienced by someone else 's mistake but it is inevitable. Rather than assuming he was purposely trying to manipulate you, this teller deserves the benefit of the doubt and to be treated the way you would want to be treated if you were in his position. Were so quick to pounce on others for making mistakes and never stop to think about what might happen if we just simply treated others with the same compassion as we do our loved ones.
Chuck
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by Alpha, Nov. 30, 2013
Excelent Bank...
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Nob Hill And Cleary Branch at Fort Lauderdale, FL
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Overall Ratingby Alpha, Nov. 30, 2013
Excelent Bank...
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Nob Hill And Cleary Branch at Fort Lauderdale, FL
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Terrible at car loans
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by dtrox, Nov. 27, 2013
I went into the bank on a Saturday at 9. The lady told me it would take 2-4 hours for a response. I ended up having to wait until Monday. I had to call them to find out I needed to verify my income with paystubs and my co-signers w-2. I do so at 11:45 am on Tuesday. I wait for a response, don't get one. I call them on Tuesday at 4:30, and was told the loan officer was busy, so they took my info and said they would call me back, never did. I call back on Wednesday morning at 10 am, again the loan officer is busy, I was told they would call me back, they never did. I call back at 12:30 the same day. The loan officer was on lunch, so the bank teller checked out the loan process for me, she determined that I now had to bring in paystubs for my co-signer, in addition to the past 2 year's w-2s I had aready brought in. This is when I gave up on PNC. I will never attempt to get a loan through PNC, I recommend you do the same. I am going to a credit union where the process should take about 30 minutes, not 5 days. Just terrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 19th/Sangamon Branch at Springfield, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dtrox, Nov. 27, 2013
I went into the bank on a Saturday at 9. The lady told me it would take 2-4 hours for a response. I ended up having to wait until Monday. I had to call them to find out I needed to verify my income with paystubs and my co-signers w-2. I do so at 11:45 am on Tuesday. I wait for a response, don't get one. I call them on Tuesday at 4:30, and was told the loan officer was busy, so they took my info and said they would call me back, never did. I call back on Wednesday morning at 10 am, again the loan officer is busy, I was told they would call me back, they never did. I call back at 12:30 the same day. The loan officer was on lunch, so the bank teller checked out the loan process for me, she determined that I now had to bring in paystubs for my co-signer, in addition to the past 2 year's w-2s I had aready brought in. This is when I gave up on PNC. I will never attempt to get a loan through PNC, I recommend you do the same. I am going to a credit union where the process should take about 30 minutes, not 5 days. Just terrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 19th/Sangamon Branch at Springfield, IL
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Always Consistent, Excellent Service
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by sweetmagnolia24, Nov. 02, 2013
I've never been one to stick with a bank for any extended period of time. Typically something happens that really irks me and I move along, with no loyalty at all because lets be honest. . they have no loyalty to us as consumers. However, I feel differently about PNC and this branch in particular. I really like PNC. Anytime I've had issues with my account they've been very helpful and accommodating. The times I've been in there they've made recommendations for me, just glancing at my account, that were beneficial to me. I was disappointed when they eliminated PNC Points because that was an incredible program!! But I can honestly say that I, for once in my life, feel a bit of loyalty to a bank. I enjoy all the services they provide and I don't feel like I'm getting hosed in the end. And that, my friends, speaks volumes when it comes to the banking industry.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cool Creek Branch at Carmel, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sweetmagnolia24, Nov. 02, 2013
I've never been one to stick with a bank for any extended period of time. Typically something happens that really irks me and I move along, with no loyalty at all because lets be honest. . they have no loyalty to us as consumers. However, I feel differently about PNC and this branch in particular. I really like PNC. Anytime I've had issues with my account they've been very helpful and accommodating. The times I've been in there they've made recommendations for me, just glancing at my account, that were beneficial to me. I was disappointed when they eliminated PNC Points because that was an incredible program!! But I can honestly say that I, for once in my life, feel a bit of loyalty to a bank. I enjoy all the services they provide and I don't feel like I'm getting hosed in the end. And that, my friends, speaks volumes when it comes to the banking industry.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cool Creek Branch at Carmel, IN
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PNC Bank Crescent Springs, KY refused to notarise my documents
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by tzsimba, Oct. 12, 2013
I was told that PNC Bank Manager at this location that PNC does not notarise any documents pertaining to property transfer etc. I reminded the bank manager that he had notarised the same letters a month ago and this time i needed a similar set of letters notarised for a different government office. He just said that he had erred in the past and should not have signed.
It looks like they are not very forthcoming and consistent with their policy.
A Bank survives for the little things, not the things that every other bank offers.
I am slowly looking at moving our accounts somewhere else.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fishers Branch at Fishers, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tzsimba, Oct. 12, 2013
I was told that PNC Bank Manager at this location that PNC does not notarise any documents pertaining to property transfer etc. I reminded the bank manager that he had notarised the same letters a month ago and this time i needed a similar set of letters notarised for a different government office. He just said that he had erred in the past and should not have signed.
It looks like they are not very forthcoming and consistent with their policy.
A Bank survives for the little things, not the things that every other bank offers.
I am slowly looking at moving our accounts somewhere else.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fishers Branch at Fishers, IN
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by DorisFogel 2013-10-20 23:34:09
I have been with PNC, now the owner of what Fort Wayne National Bank for 53 years and have always found the tellers, bankers, trust officers with whom we worked for many years, and the general staff very accommodating and knowledgeable. I have formed personal friendships with some of the employees. Although a resident of Northbrook (Chicago suburb) now, will continue to bank with PNC.
Doris Fogel
Doris Fogel
by Boamit 2013-10-30 11:42:02
A notary is not required to notarize anything they don't want to. It's not a service the bank provides. It is a service the notary provides. It is a convenience for the bank to employee someone that is a notary. Notaries have their own set of rules/laws that must be followed. If a notary doesn't want to notarize something and you were to contact the company and go to HR, all the notary would have to say is that they didn't want to do it because they weren't comfortable and that ends that right there.
by flyinghouse 2014-01-02 00:44:49
Even though a notary might not be required legally to notarize some documents, still they work out of the bank and NOT out of their apartment. Therefore they have to abide by the bank rules.
by amc79 2014-01-22 08:39:26
The notary is legally liable for anything they notarize. They are not required to just notarize anything because they work for a bank and typically banks will only notarize documents that are needed for banking purposes.
I like the Belvidere PNC
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by PizzaT, Oct. 11, 2013
I really like this bank. I have never waited too long in line. I have never had a problem with service and or staff. I am originally from Washington state and compared to banks in my area these people are very warm and caring. But like any bank in the 2013 they are not as awesome as banks in the 80's and 90's. I want more free gifts and incentives. Also no overdraft fee would be pretty cool too.But that is just how banks are nowadays. Otherwise this bank rocks!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Belvidere Facility at Belvidere, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PizzaT, Oct. 11, 2013
I really like this bank. I have never waited too long in line. I have never had a problem with service and or staff. I am originally from Washington state and compared to banks in my area these people are very warm and caring. But like any bank in the 2013 they are not as awesome as banks in the 80's and 90's. I want more free gifts and incentives. Also no overdraft fee would be pretty cool too.But that is just how banks are nowadays. Otherwise this bank rocks!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Belvidere Facility at Belvidere, IL
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Happy business owner
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by happybusinessowner, Sep. 21, 2013
I bank at the Tilghman Square branch several times a week and am always greeted with a smile. The staff is polite and helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Tilghman Square Branch at Allentown, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby happybusinessowner, Sep. 21, 2013
I bank at the Tilghman Square branch several times a week and am always greeted with a smile. The staff is polite and helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Tilghman Square Branch at Allentown, PA
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BIG Mistake
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by NJbizmom, Sep. 20, 2013
We have had problems with business and personal accounts. The staff is not knowledgeable of how to handle business accounts. When you need something done you have to wait for them to call and figure out how because it always seems to be something they have never had to do before. On a personal level they are unwilling to assist you when there is an issue with your account. It is best to just call the 800 number. The lady in the front always has such an attitude.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cream Ridge Branch at Cream Ridge, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NJbizmom, Sep. 20, 2013
We have had problems with business and personal accounts. The staff is not knowledgeable of how to handle business accounts. When you need something done you have to wait for them to call and figure out how because it always seems to be something they have never had to do before. On a personal level they are unwilling to assist you when there is an issue with your account. It is best to just call the 800 number. The lady in the front always has such an attitude.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cream Ridge Branch at Cream Ridge, NJ
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Deeply Grateful for PNC Bank Branch 1511 Walnut St, Phila
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by KathrynMariani, Sep. 19, 2013
I cannot say enough about my experience with the PNC Branch at 1511 Walnut St, Philadelphia. I have had negative experiences with TD Bank and BNY Mellon in this area so I was pleasantly surprised at the degree of personal and professional care. I was shepherded through the process of refinancing my house, a goal that I have had for a long time but needed support to complete. The loan rep advocated for me all the way and I was able to obtain an excellent rate even after rates began to rise again. I feel like the bank is emphasizing customer service and it shows. I'm fairly happy with the on-line service and the use of the Virtual Wallet but do think it needs tweaking. But I'm really just writing this review to thank my local branch for being so awesome.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 1511 Walnut Street Branch at Philadelphia, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KathrynMariani, Sep. 19, 2013
I cannot say enough about my experience with the PNC Branch at 1511 Walnut St, Philadelphia. I have had negative experiences with TD Bank and BNY Mellon in this area so I was pleasantly surprised at the degree of personal and professional care. I was shepherded through the process of refinancing my house, a goal that I have had for a long time but needed support to complete. The loan rep advocated for me all the way and I was able to obtain an excellent rate even after rates began to rise again. I feel like the bank is emphasizing customer service and it shows. I'm fairly happy with the on-line service and the use of the Virtual Wallet but do think it needs tweaking. But I'm really just writing this review to thank my local branch for being so awesome.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 1511 Walnut Street Branch at Philadelphia, PA
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HORRIBLE, HORRIBLE, HORRIBLE.
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by justineh, Sep. 17, 2013
If I could have given less than one star, I would have!
I opened a small business account here and have to say, the day I opened the account, the staff was absolutely wonderful! They were so wonderful that I even opened a personal account. That is precisely where the pleasantries of dealing with PNC bank stopped.
To make an agonizingly long story short, PNC accidentally charged my account with a fee that was not even applicable to my account, and then proceeded to close it!!! Without my knowledge! THREE MONTHS LATER, I finally got someone to reopen the account, after endless phone calls back and forth, but am still waiting for a refund to be made to my account!
I am not one to write reviews--I actually have never written a bad review before, but the incompetence, unprofessionalism, and sheer stupidity that this branch has exhibited when handling my account has been beyond appalling. And mind you, it was THEIR MISTAKE TO BEGIN WITH!
This bank is a pathetic excuse for a financial institution.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Morristown Convent Station Branch at Morristown, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby justineh, Sep. 17, 2013
If I could have given less than one star, I would have!
I opened a small business account here and have to say, the day I opened the account, the staff was absolutely wonderful! They were so wonderful that I even opened a personal account. That is precisely where the pleasantries of dealing with PNC bank stopped.
To make an agonizingly long story short, PNC accidentally charged my account with a fee that was not even applicable to my account, and then proceeded to close it!!! Without my knowledge! THREE MONTHS LATER, I finally got someone to reopen the account, after endless phone calls back and forth, but am still waiting for a refund to be made to my account!
I am not one to write reviews--I actually have never written a bad review before, but the incompetence, unprofessionalism, and sheer stupidity that this branch has exhibited when handling my account has been beyond appalling. And mind you, it was THEIR MISTAKE TO BEGIN WITH!
This bank is a pathetic excuse for a financial institution.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Morristown Convent Station Branch at Morristown, NJ
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Overdraft fees
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by Kpao, Sep. 16, 2013
I open an account at this bank because the small bank I was with was having issues with accepting cash deposits at their only ATM, and it took too long for checks to clear. I was assured that PNC clears checks by next business day. So, I deposit a couple checks and some cash into Pnc, then deposited a PNC check into the ATM at the other bank account. The next day the check from the other bank goes through, and PNC wacks me with an overdraft fee. The funds were in there, so I can only assume that it was because the checks I deposited well before the evening cutoff, had NOT cleared the next day. Even the other bank, though would not allow me to draw from an uncleared check, would not charge me an overdraft fee, and Chase would have let me draw the cash by next day. I can see where this is going and will be closing the account as soon as I can get the direct deposit from my employer cancelled.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakeview Branch at Chicago, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kpao, Sep. 16, 2013
I open an account at this bank because the small bank I was with was having issues with accepting cash deposits at their only ATM, and it took too long for checks to clear. I was assured that PNC clears checks by next business day. So, I deposit a couple checks and some cash into Pnc, then deposited a PNC check into the ATM at the other bank account. The next day the check from the other bank goes through, and PNC wacks me with an overdraft fee. The funds were in there, so I can only assume that it was because the checks I deposited well before the evening cutoff, had NOT cleared the next day. Even the other bank, though would not allow me to draw from an uncleared check, would not charge me an overdraft fee, and Chase would have let me draw the cash by next day. I can see where this is going and will be closing the account as soon as I can get the direct deposit from my employer cancelled.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakeview Branch at Chicago, IL
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by Anya847 2013-10-18 00:47:47
PNC Agreement that is available for donwload online in PDF format, has a section named Consumer Funds Availability Policy. In it, there is a whole paragraph written about One Day Availability that unfortunately is little known to their own employees. It further states, I quote, "If you make a deposit of checks or money orders before the cut-off time on a business day... deposits of checks or money orders will be available on the first business day after the business day of your deposit for all purposes."
PNC savings accounts not safe because of this branch
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by NLSG, Sep. 15, 2013
On Monday, September 9, 2013, I logged into our PNC online banking account and noticed that an unauthorized teller withdrawal had been made from our savings account in the amount of $6,500.00 on Aug. 29, 2013. Unlike every other deposit and cash withdrawal, the signed ticket/receipt had not been scanned and posted online.
My husband immediately telephoned the bank and was informed that the withdrawal had been made from the PNC branch on Michigan Rd. in Indianapolis, IN. We live in northern Virginia. My husband had been within an hour or so from Washington D.C. for the entire 24 hours of August 29. It would have been physically impossible for my husband to have been in Indianapolis that day (or the day before or after.)
The bank's records said that HE had presented a driver's license with the correct DL#. However, upon further investigation, my husband discovered that the expiration on the fraudulent ID had been incorrect. His DL, which has never been lost or stolen, doesn't expire until January 6, 2017. The fraudulent license had an expiration date of January 15, 2016.
After numerous phone calls to the Indianapolis location, which is staffed completely with stereotypical affirmative action employees, my husband managed to obtain a faxed copy of the withdrawal slip. The signature was all wrong.
As of tonight, September 15, we have yet to see any video evidence of the transaction. Presumably, if the bank is telling the truth, someone entered the bank with a fake ID pretending to be my husband and made a withdrawal thanks to a teller who was a complete m0ron.
The only problem is that my husband's DL# is not written anywhere. He hasn't written a check in a long time, especially not a check with his DL# written on it. And even if he had, how would someone know we had a savings account with PNC? We switched completely to online banking ages ago and don't even receive savings account statements in the mail anymore.
It has been 6 days since we reported the problem to PNC's corporate office. They have yet to replace our money. On Monday we withdrew the rest of our savings, and now we plan to deposit it in a small local bank. The scary thing about these large banks with numerous branches around the country is that all it takes is for an incompetent teller and the bank will literally hand thousands of dollars of your money to just anyone off the street...and you will have to fight and wait for recompense, if it ever comes.
* * *
UPDATE: Afternoon, Mon., Sept. 16
Currently working with a competent PNC corporate employee named Adrianne since Latasha Wlburn, the rep previously assigned to the case, left voicemail only once on my husband's cellphone last week but has otherwise been unreachable.
Apparently the Michigan Rd. branch is sticking to the story that my husband was the one who made the withdrawal. According to the new rep, the Michigan Rd. branch never filed an incident report despite numerous phone calls from my husband about the theft. So Adrianne has now filed a report today, and she has requested the images from the security camera. She is having the pictures faxed and mailed to us.
We have requested additional information such as whether or not the birthday on the fraudulent ID was correct and whether or not the teller asked for a second form of ID. Any time we have tried to make a large cash withdrawal from our local PNC branches, they have always asked for at least two forms of identification.
* * *
UPDATE: Yesterday, Tues. Sept. 17, my husband again called the PNC bank on Michigan Rd. where the theft took place. Manager Kendra Irving answered the phone. "Oh, it's you," she said when she realized who was calling. My husband asked Ms. Irving for any and all information regarding the fraudulent identification used in the Aug 29 transaction at her bank. She said, with a bad attitude, that she already gave the information to the corporate rep in charge of the case. Then she said she would have to look the info up again and get back with him.
I then filed a police report with my local police department. The officer will be sending it to the fraud department who will likely forward the information to the Indianapolis police. I can't help but feel like the branch manager is stonewalling and covering up for either a completely incompetent teller or a criminal one. Also, calls to the corporate rep Adrianne have all gone to voicemail on Tuesday and today (Wed., Sept. 19). We never did receive a fax of the security images even though Adrianne said she would have them within an hour of her request on Tuesday afternoon. Kendra Irving, the branch manager, is out of the office today.
* * *
UPDATE: Afternoon of Thurs., Sept. 19
My husband left a voicemail for Adrianne, who we haven't heard from since Monday. We have yet to receive the security images. Branch manager Keindre Irving called my husband today with a much-improved attitude. She said that her branch only requires one form of identification to make large cash withdrawals, even if that person is from out of state. According to Ms. Irving, the correct DL# and birthdate were entered into the system, but the expiration date was not correct. So, not only can someone walk into this particular branch with only one form of out-of-state ID, the expiration date doesn't even have to match nor does the person's signature. My husband's name and signature starts with a "J." The fraudulent signature began with a "D." A very large, obvious D. And the rest of the signature was even more off. It is almost as if the thief, by habit, just signed his own name. And the bank teller didn't even blink. This is a huge security breach with scary implications for PNC customers around the country. A case number has been assigned by my local police, and an ORI number has also been assigned (presumably to send to Indianapolis law enforcement.)
I was so ticked off by PNC dragging their feet, I went onto their Facebook page and commented about the situation and provided a link to one of the consumer complaint websites where I had described everything in detail. Either that or the appearance of this complaint on ConsumerAffairs.com today rattled someone high up within the company because Charles Shearer from the Pittsburgh corporate office called my husband and gave him the contact information for their investigator. Mr. Shearer apologized profusely and assured my husband that our money would be returned 3 - 5 days from the time we speak with the investigator (likely to make sure my husband and I are not being fraudulent.) So, we are going to fax a copy of the police report to her tomorrow morning.
Hopefully this will be resolved soon. I can't help but wonder, though, how this would have turned out if the victim had been an elderly woman who was not as technologically savvy and tenacious as I am.
* * *
FINAL UPDATE
Late afternoon of Mon., Sept. 23, PNC replaced our $6500. The following day my husband withdrew the money and closed the savings account...but not without hassle. At first, the local PNC branch he normally goes to said that he couldn't withdraw the funds because "fraudulent charges had been made on the account." Obviously he wasn't having any of that, so the bank workers called PNC corporate and got the green light to withdraw the money. But they refused to give him the money in cash. They said they could only give him a certified check. So, he took the check and then walked to the teller window and demanded they cash it. They said he would have to pay a fee because he had closed his account. He replied that he still had a checking account open with them and demanded they cash the check without charging a fee. They finally complied. What a nightmare. Worst bank ever.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan Road Branch at Indianapolis, IN
16 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby NLSG, Sep. 15, 2013
On Monday, September 9, 2013, I logged into our PNC online banking account and noticed that an unauthorized teller withdrawal had been made from our savings account in the amount of $6,500.00 on Aug. 29, 2013. Unlike every other deposit and cash withdrawal, the signed ticket/receipt had not been scanned and posted online.
My husband immediately telephoned the bank and was informed that the withdrawal had been made from the PNC branch on Michigan Rd. in Indianapolis, IN. We live in northern Virginia. My husband had been within an hour or so from Washington D.C. for the entire 24 hours of August 29. It would have been physically impossible for my husband to have been in Indianapolis that day (or the day before or after.)
The bank's records said that HE had presented a driver's license with the correct DL#. However, upon further investigation, my husband discovered that the expiration on the fraudulent ID had been incorrect. His DL, which has never been lost or stolen, doesn't expire until January 6, 2017. The fraudulent license had an expiration date of January 15, 2016.
After numerous phone calls to the Indianapolis location, which is staffed completely with stereotypical affirmative action employees, my husband managed to obtain a faxed copy of the withdrawal slip. The signature was all wrong.
As of tonight, September 15, we have yet to see any video evidence of the transaction. Presumably, if the bank is telling the truth, someone entered the bank with a fake ID pretending to be my husband and made a withdrawal thanks to a teller who was a complete m0ron.
The only problem is that my husband's DL# is not written anywhere. He hasn't written a check in a long time, especially not a check with his DL# written on it. And even if he had, how would someone know we had a savings account with PNC? We switched completely to online banking ages ago and don't even receive savings account statements in the mail anymore.
It has been 6 days since we reported the problem to PNC's corporate office. They have yet to replace our money. On Monday we withdrew the rest of our savings, and now we plan to deposit it in a small local bank. The scary thing about these large banks with numerous branches around the country is that all it takes is for an incompetent teller and the bank will literally hand thousands of dollars of your money to just anyone off the street...and you will have to fight and wait for recompense, if it ever comes.
* * *
UPDATE: Afternoon, Mon., Sept. 16
Currently working with a competent PNC corporate employee named Adrianne since Latasha Wlburn, the rep previously assigned to the case, left voicemail only once on my husband's cellphone last week but has otherwise been unreachable.
Apparently the Michigan Rd. branch is sticking to the story that my husband was the one who made the withdrawal. According to the new rep, the Michigan Rd. branch never filed an incident report despite numerous phone calls from my husband about the theft. So Adrianne has now filed a report today, and she has requested the images from the security camera. She is having the pictures faxed and mailed to us.
We have requested additional information such as whether or not the birthday on the fraudulent ID was correct and whether or not the teller asked for a second form of ID. Any time we have tried to make a large cash withdrawal from our local PNC branches, they have always asked for at least two forms of identification.
* * *
UPDATE: Yesterday, Tues. Sept. 17, my husband again called the PNC bank on Michigan Rd. where the theft took place. Manager Kendra Irving answered the phone. "Oh, it's you," she said when she realized who was calling. My husband asked Ms. Irving for any and all information regarding the fraudulent identification used in the Aug 29 transaction at her bank. She said, with a bad attitude, that she already gave the information to the corporate rep in charge of the case. Then she said she would have to look the info up again and get back with him.
I then filed a police report with my local police department. The officer will be sending it to the fraud department who will likely forward the information to the Indianapolis police. I can't help but feel like the branch manager is stonewalling and covering up for either a completely incompetent teller or a criminal one. Also, calls to the corporate rep Adrianne have all gone to voicemail on Tuesday and today (Wed., Sept. 19). We never did receive a fax of the security images even though Adrianne said she would have them within an hour of her request on Tuesday afternoon. Kendra Irving, the branch manager, is out of the office today.
* * *
UPDATE: Afternoon of Thurs., Sept. 19
My husband left a voicemail for Adrianne, who we haven't heard from since Monday. We have yet to receive the security images. Branch manager Keindre Irving called my husband today with a much-improved attitude. She said that her branch only requires one form of identification to make large cash withdrawals, even if that person is from out of state. According to Ms. Irving, the correct DL# and birthdate were entered into the system, but the expiration date was not correct. So, not only can someone walk into this particular branch with only one form of out-of-state ID, the expiration date doesn't even have to match nor does the person's signature. My husband's name and signature starts with a "J." The fraudulent signature began with a "D." A very large, obvious D. And the rest of the signature was even more off. It is almost as if the thief, by habit, just signed his own name. And the bank teller didn't even blink. This is a huge security breach with scary implications for PNC customers around the country. A case number has been assigned by my local police, and an ORI number has also been assigned (presumably to send to Indianapolis law enforcement.)
I was so ticked off by PNC dragging their feet, I went onto their Facebook page and commented about the situation and provided a link to one of the consumer complaint websites where I had described everything in detail. Either that or the appearance of this complaint on ConsumerAffairs.com today rattled someone high up within the company because Charles Shearer from the Pittsburgh corporate office called my husband and gave him the contact information for their investigator. Mr. Shearer apologized profusely and assured my husband that our money would be returned 3 - 5 days from the time we speak with the investigator (likely to make sure my husband and I are not being fraudulent.) So, we are going to fax a copy of the police report to her tomorrow morning.
Hopefully this will be resolved soon. I can't help but wonder, though, how this would have turned out if the victim had been an elderly woman who was not as technologically savvy and tenacious as I am.
* * *
FINAL UPDATE
Late afternoon of Mon., Sept. 23, PNC replaced our $6500. The following day my husband withdrew the money and closed the savings account...but not without hassle. At first, the local PNC branch he normally goes to said that he couldn't withdraw the funds because "fraudulent charges had been made on the account." Obviously he wasn't having any of that, so the bank workers called PNC corporate and got the green light to withdraw the money. But they refused to give him the money in cash. They said they could only give him a certified check. So, he took the check and then walked to the teller window and demanded they cash it. They said he would have to pay a fee because he had closed his account. He replied that he still had a checking account open with them and demanded they cash the check without charging a fee. They finally complied. What a nightmare. Worst bank ever.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan Road Branch at Indianapolis, IN
16 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by MsAZ 2014-01-11 12:42:53
OMG What a nightmare! Thank God you are so persistent and intelligently able to pursue the proper channels. I was going to open an account here but now will not. Thank you for taking the time to post this narrative!
Nosy tellers
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by NNJitalian, Sep. 14, 2013
If you withdraw money in large amounts or deposit. The tellers ask too many personal questions. It's my money, it's not an interview.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Flanders Branch at Flanders, NJ
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NNJitalian, Sep. 14, 2013
If you withdraw money in large amounts or deposit. The tellers ask too many personal questions. It's my money, it's not an interview.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Flanders Branch at Flanders, NJ
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Rude! Not helpful! Terrible customer service!
Overall Rating
by WorldClass, Sep. 10, 2013
Received a check for a large amount from a client. My business and personal bank said that to avoid the 7 day check hold that I should go to PNC, this is where check was from, and get a bank cashiers check. My bank said that PNC should verify funds and xut a check from that account with a bank check. PNC employee, Heather, female with blond hair, was rude the moment I walked in. Never took her eyes off the computer screen.
Asked about receiving a cashier or bank check for the one I had. I had full documentation, etc. "NO! Unless you are a PNC customer or have a relationship with PNC we don't do that." "No one does!" "You need to have an account here or the client that wrote the check needs to be with you for us to do that."
Why would my own bank send me 10 miles to your only branch in Greenville to do this? Your customer wrote me a check. I am trying to cash it, deposit it, etc. and you are not directing me to how that can happen. I need to have a relationship with your bank?! Heck no! Especially not now!!!
I am so frustrated! I went back to my bank and they are mortified that I was treated that way. They will also be filing a complaint and negative review.
Heather not once looked up the check or account that the check was written on to verify the funds, she gave me a number to call to verify them myself.
Before leavi g I asked her to just cash the $27,000 check. I knew she couldn't since it was made out to my business but I wanted her to do something. Get her bottom off of her twirly stool! She said "I do t even have enough mo ey to cash that!". Umm.... It's a bank! I hope the other people you have a "relationship" with didn't hear that! They may decide to take their "relationship" elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenville West End Branch at Greenville, SC
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby WorldClass, Sep. 10, 2013
Received a check for a large amount from a client. My business and personal bank said that to avoid the 7 day check hold that I should go to PNC, this is where check was from, and get a bank cashiers check. My bank said that PNC should verify funds and xut a check from that account with a bank check. PNC employee, Heather, female with blond hair, was rude the moment I walked in. Never took her eyes off the computer screen.
Asked about receiving a cashier or bank check for the one I had. I had full documentation, etc. "NO! Unless you are a PNC customer or have a relationship with PNC we don't do that." "No one does!" "You need to have an account here or the client that wrote the check needs to be with you for us to do that."
Why would my own bank send me 10 miles to your only branch in Greenville to do this? Your customer wrote me a check. I am trying to cash it, deposit it, etc. and you are not directing me to how that can happen. I need to have a relationship with your bank?! Heck no! Especially not now!!!
I am so frustrated! I went back to my bank and they are mortified that I was treated that way. They will also be filing a complaint and negative review.
Heather not once looked up the check or account that the check was written on to verify the funds, she gave me a number to call to verify them myself.
Before leavi g I asked her to just cash the $27,000 check. I knew she couldn't since it was made out to my business but I wanted her to do something. Get her bottom off of her twirly stool! She said "I do t even have enough mo ey to cash that!". Umm.... It's a bank! I hope the other people you have a "relationship" with didn't hear that! They may decide to take their "relationship" elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenville West End Branch at Greenville, SC
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by NickGlad 2013-10-01 14:20:15
PNC banks all over are like this, i think it is part of there training, how to be rude and senseless to customers!!
like their policy to cash a check with double and triple id, they wont take a credit card if it says DEBIT on it as a form of id, they wont take a ss card but they want a car registration i can print out copys of a registration all day but if you copy a ss card it doesnt work
like their policy to cash a check with double and triple id, they wont take a credit card if it says DEBIT on it as a form of id, they wont take a ss card but they want a car registration i can print out copys of a registration all day but if you copy a ss card it doesnt work
PNC Bank ripp you off
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by Unni, Sep. 07, 2013
I have been a customer with another bank for about 18 years. I never had a problem with them. But for our business when PNC approached us and offer a very good deal (?) we thought we will switch our personal A/C also with them. But it was a big mistake. They do not keep up with their words and they assume you are trying to steal their money. I am okay with the branch I go but the customer reps at toll free and the peoples at online helping center all are terrible. The lady who offered 100 dollar bonus to switch our merchant service never put the money in our A/C. The loan officer we took the loan opened an A/C with PNC without knowledge under our name. (of course he did not deposit any money!). The most terrible thing happened when I was using their bill pay service. I just started to use their bill pay. My old bank, if I make a same amount of payment to same a/c it will pop up with a warning. But this wont. They process same pay three times in same month and charging me the fee for OD and loan fee. 2nd one was my mistake but 3rd one I never authorized. I requested for the refund they blame each other
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wildwood Branch at Bethesda, MD
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Unni, Sep. 07, 2013
I have been a customer with another bank for about 18 years. I never had a problem with them. But for our business when PNC approached us and offer a very good deal (?) we thought we will switch our personal A/C also with them. But it was a big mistake. They do not keep up with their words and they assume you are trying to steal their money. I am okay with the branch I go but the customer reps at toll free and the peoples at online helping center all are terrible. The lady who offered 100 dollar bonus to switch our merchant service never put the money in our A/C. The loan officer we took the loan opened an A/C with PNC without knowledge under our name. (of course he did not deposit any money!). The most terrible thing happened when I was using their bill pay service. I just started to use their bill pay. My old bank, if I make a same amount of payment to same a/c it will pop up with a warning. But this wont. They process same pay three times in same month and charging me the fee for OD and loan fee. 2nd one was my mistake but 3rd one I never authorized. I requested for the refund they blame each other
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wildwood Branch at Bethesda, MD
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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A Good Bank. You Treat them Good, They'll treat you good.
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by WattravRus, Aug. 29, 2013
I enjoy the people at this bank. I don't have any loan sap stories or anything to cry about, but I would like to say that the people here seem to treat me well. And I for one really appreciate it. Thanks guys n gals! Keep up the great work! :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Edison Tano Mall Branch at Edison, NJ
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Overall Rating Office Environment & Staff Waiting Timeby WattravRus, Aug. 29, 2013
I enjoy the people at this bank. I don't have any loan sap stories or anything to cry about, but I would like to say that the people here seem to treat me well. And I for one really appreciate it. Thanks guys n gals! Keep up the great work! :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Edison Tano Mall Branch at Edison, NJ
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PNC Customer
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by ViewPointer, Aug. 28, 2013
After more than 12 years and over $5 millions in deposits, for any bank you should be a VIP, but not here! They would not approve my business a simple $50K line of credit, being a loyal customer all these years. Whenever they offered any lines or loans I declined since I had enough cash flow, so this time around I said sure I can use some money to relief my bottom line, only to my shock they came back and tell me I was denied, for a sum that happened to be smaller than my deposits this month alone, and about a fraction of my deposits this year with them. What is up with that, They want my money but cant use theirs., I am moving my accounts, only this time I have to pick a real bank that will work for me from day one. PNC what a shame, I felt betrayed. You know who I am.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ViewPointer, Aug. 28, 2013
After more than 12 years and over $5 millions in deposits, for any bank you should be a VIP, but not here! They would not approve my business a simple $50K line of credit, being a loyal customer all these years. Whenever they offered any lines or loans I declined since I had enough cash flow, so this time around I said sure I can use some money to relief my bottom line, only to my shock they came back and tell me I was denied, for a sum that happened to be smaller than my deposits this month alone, and about a fraction of my deposits this year with them. What is up with that, They want my money but cant use theirs., I am moving my accounts, only this time I have to pick a real bank that will work for me from day one. PNC what a shame, I felt betrayed. You know who I am.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
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ATM DISPENSES FAKE $20 BILLS
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by edgemoor, Aug. 28, 2013
I was there last night depositing a company check and personal cash into the drive-thru atm. The fiancee was driving so she was handling the atm and by accident hits quick withdraw and it fires out $60 (3 twenties). When we go to deposit that $60 with the original personal cash deposit, it rejects 2 twenties. We try again, it accepts one but declines the other. We try 2 more times and no luck! I kept the $20 in my wallet and we went to Rita's for waterice. I go to pay with the $20 and they can't accept it, mention its a fake after checking.
I call the PNC Branch today and first they try to say the ATM doesn't dispense $50's after I was clear about it being a $20 then they said there has to be a victim in the matter (basically implying me) and that it was just my bad luck and I lost $20 BUT strongly suggest I turn the $20 to this lousy branch so they can hand it over to the Secret Service.
I been banking here for awhile and have my business account here. This was the straw that broke the proverbial camel's back... all over $20. I do not trust them or any of their services now. I am not going to go out of my way to this Glen Mills Branch to TURN IN the fake $20 when I was wary about going all the way back just to exchange for a real $20.
I would never go back to this Glen Mills location until I'm set with a NEW bank and come back here to cancel and go tell them to go F themselves for what they did/didn't do in the matter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Concordville Branch at Glen Mills, PA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby edgemoor, Aug. 28, 2013
I was there last night depositing a company check and personal cash into the drive-thru atm. The fiancee was driving so she was handling the atm and by accident hits quick withdraw and it fires out $60 (3 twenties). When we go to deposit that $60 with the original personal cash deposit, it rejects 2 twenties. We try again, it accepts one but declines the other. We try 2 more times and no luck! I kept the $20 in my wallet and we went to Rita's for waterice. I go to pay with the $20 and they can't accept it, mention its a fake after checking.
I call the PNC Branch today and first they try to say the ATM doesn't dispense $50's after I was clear about it being a $20 then they said there has to be a victim in the matter (basically implying me) and that it was just my bad luck and I lost $20 BUT strongly suggest I turn the $20 to this lousy branch so they can hand it over to the Secret Service.
I been banking here for awhile and have my business account here. This was the straw that broke the proverbial camel's back... all over $20. I do not trust them or any of their services now. I am not going to go out of my way to this Glen Mills Branch to TURN IN the fake $20 when I was wary about going all the way back just to exchange for a real $20.
I would never go back to this Glen Mills location until I'm set with a NEW bank and come back here to cancel and go tell them to go F themselves for what they did/didn't do in the matter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Concordville Branch at Glen Mills, PA
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Used to be a good branch, no longer
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by badday, Aug. 23, 2013
TOday my husband was treated horribly by this bank after being a long time customer. It is like the new branch manager does not care about client retention at all. My husband closed his account today and I will also be closing it next week when I can get to the bank. I opened an account with them because of how friendly they were but this is no longer. It is horrible at this branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby badday, Aug. 23, 2013
TOday my husband was treated horribly by this bank after being a long time customer. It is like the new branch manager does not care about client retention at all. My husband closed his account today and I will also be closing it next week when I can get to the bank. I opened an account with them because of how friendly they were but this is no longer. It is horrible at this branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
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