PNC Bank, Georgetown Branch

Name:PNC Bank, Georgetown Branch
Full Service Brick and Mortar Office
Review:392 client reviews
Location:20915 Dupont Blvd
Georgetown, DE 19947

Sussex County
View Other Branches
Office Hours:Mon: 9:00 AM - 5:00 PM
Tue: 9:00 AM - 5:00 PM
Wed: 9:00 AM - 5:00 PM
Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 12:00 PM
Sun: Closed
FDIC Cert:#6384

The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2575, view all, view on map
Total Assets:$370,002,264,000
Total Deposits:$271,355,544,000
Total Equity Capital:$38,187,517,000
Total Domestic Office Deposits:$262,895,285,000
Net Income:$3,460,013,000
Quarterly Net Income:$902,657,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%

Client Review

392 client reviews of PNC Bank scored 2.5 out of 5.

Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
by smhdisappointed, Mar. 13, 2017

I only use this branch once every two weeks to make a straight deposit of one check into my account through the drive thru.  I have only gone inside once.  Every time I gone through the drive I have a very pleasant, dark haired young lady.  I have become used to her being pleasant, good mornings, anything else I can help you with today, have a good day, etc.  

Well, my last drive through experience I had Denise.  She didn't acknowledge me.  She took the canister.  Came back and said are you cashing this check?  I said no, there is a deposit slip with the check.  (quiet).  Then she came back and said, you didn't sign the check.  I said I don't have to sign the check.  (quiet)  Disappears.  Next, the canister comes out.  I take my receipt.  No thank you, no anything at all.  I rang the call button.  three times.  She came back and said yes.  I asked if she just waited on me.  She said yes.  I asked her name.  She said Denise.  I said thank you.
I called the branch manager.  She was not able to come to the phone.  I left a message.  No call back.  I called another day.  She was off.  I called the next day and left another message.  I just called today and left a message with Erica Garland for her branch manager Ida to call me back and that I had left messages before and no return call.

I guess you can see my point.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Georgetown Branch at Georgetown, DE
10 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by Ruffian 2017-03-25 08:21:58
The Eaton Rapids branch does NOT have a drive thru because of their location downtown. Your review is either incorrect or for a different branch and should be rectified.

All Reviews...

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