PNC Bank, Review

Long Time Customer Refused Service
Overall Rating
Other Services
by JaneDoe, May. 26, 2016

My husband and I visited our local PNC bank to cash a check. Because of the sum on the check the teller offered to deposit it instead of cashing it. We agreed since we have more than enough to cover the amount and didn't immediately need the cash. She deposited the check and we left the building. As we were getting into our car the teller came rushing out with an apologetic look and said that she couldn't deposit the check after all. The manager said that it was an IRS check & they could not cash it or deposit it (huh!!?). We took the check and went to 5/3 Bank where we have an account. They cashed it immediately with no problem. I asked the teller if she was aware of a rule prohibiting a bank from cashing a large IRS check and she no. We returned to the PNC bank and spoke to the manager who became flabbergasted when we mentioned that another bank had cashed the check. We asked him to explain why he would not approve cashing it when presented everything that's required (drivers licenses, an account account always in good standing, and a steady balance exceeding the amount of the check). He said that there was an IRS regulation that prohibited it and also a bank policy. He got up from his desk and began walking out of his office in an attempt to dismiss us. We explained that the account is more than 30 years old and maintains a significant balance! The manager said that it was bank policy and he just couldn't break the rules no matter how long we were customers. We'll never go back to that bank again. Sad that one poorly informed employee, a manager, can do so much damage. PNC needs to train their managers better.




* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kentwood Branch at Grand Rapids, MI
16 of 22 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

CreekWood Location On 70
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JJJ3, May. 19, 2016

I opened a business and went to PNC on 70 in Bradenton. The banker Craig helped me open the account and also conferencing a call to come back the next day to speak with a women about furthering my exact account.
I went in knowning a $100 minimum balance existed and almost gave Craig the whole $6,000 I had in cash but hesitated. The following day before I could meet the women, I received a letter in the mail saying my brand new business account was closed so I went in and asked for my $100 back. I was told a check would be issued. I received my $100 back almost 2 weeks later made out to the business name I wanted to open and not my personal name. I walked in with a legal full name and made the attempt to open a business under their bank umbrella.
Nevertheless it's now been 1 month I have had a $100 check made out to my business account that I'm unable to do absolutely anything with because I'm supposedly unable to open any account due to the business accounting starting off by a personal mistake. I've spoke to Craig on multiple occasions (5) and was told I'd receive a call back and yet I'm still the only one calling, they won't simply cash the $100 check although they know it's officially my business name, I own the company on FloridaBiz.Org, all documents lead to me and my Florida Id.
I'm basically being robbed off a simple petty $100 from these people and it's sad to say the least. They've literally made an extra $100 from the fact I was denied 1 day later with no explanation and won't easily solve the issue by cashing it.
As a business owner myself, I'd fail at what I do to provide for my 4 year old if I treated my clients with the disrespect they have shown me. Again over $100. Thankfully I didn't provide the $6,000 I wanted to begin the account with.
Lastly, I do plan to go further up the chain of command until it's solved.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Creekwood Financial Center Branch at Bradenton, FL
10 of 15 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

The new manager mistreats people
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by miller1, Apr. 09, 2016

I've been a PNC customer for a long time and happen to go to this Lake Ida at Jog branch in Delray a few times a week. i live close by and employees over there are mostly nice, helpful and i like the fact they all know me. i've come across some problems over there recently and wanted to call PNC HR department and let them know what's going on but can't find their number. i thought an online review may catch more attentions. i'd feel guilty for not doing anything for those poor guys working there. there are some serious issues with the way the new manager mistreats employees over there. i've personally witnessed her raising her voice on them, rolling her eyes at them, talking down to them and generally speaking making it a stressful work environment for them. this young lady clearly does not have that much experience, sees things black and white and micro manages everything. that's not professional and I urge PNC to take some actions. those guys work really hard and do not deserve to get treated like that. as a matter of fact one of their best employees just recently left. i would not be surprised to find out she did so because of the manager. this branch has 2 doors and they all sometimes go in this room where tellers are and so they can't really see people walking in from one of the doors while in there. I stopped by there to take care of my business a couple of weeks ago and heard the manager literraly yelling at them with a condescending, demeaning tone. Come on PNC, that's not right!!!!!!!!!!!   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Lake Ida At Jog Road Branch at Delray Beach, FL
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by worstbankever, Dec. 09, 2015

My mother and I have been customers here for several years.  I recently had to contact Carmen Torres, who is the branch manager, after being advised specifically that she was aware of the issues and she was able to deal with it.  When I contacted her, she was rude, abrupt and told me she was not the person to deal with the problem and that she could give me no information.  Very disappointing customer service.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Downtown Lake Worth Branch at Lake Worth, FL
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Charges
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Griz, Nov. 03, 2015

We are in a position that we are aging.  Both my husband and I are trying to keep up with all the technology and doing a pretty good job of it.  We have "performance" checking account and we requested sever statements be printed due to errors we could not locate.  In the meantime we signed up online banking an are trying to understand it all.  The bank charged a $130 fee for the statement copies we requested.  We were not told there would be a fee.  We discussed this with the bank manager and she said she would take it up with her manager and get back to us in a couple of days.  A week later, no reply and no fee removal.  She verbally agreed that with performance banking, not fees should have been applied.  This whole think stinks and once this is resolved, we will start moving our money elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cleves Branch at Cleves, OH
14 of 15 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Switching Banks
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MackPoone, Sep. 19, 2015

PNC stinks at providing a great customer experience.  Every time I go through the drive through to deposit a check,  they send it back out and want me to fill out a deposit slip with my account number.  I never remember my account number and this whole exchange wastes my time.  If I go to my other two banks they just take the check, ask me what account to put it in and I'm done.  I mention improving to management they basically say that it is a safety feature for me so that they don't deposit it incorrectly.  Of course its not hard to look at the receipt and make sure it went into your account correctly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Tates Creek Centre Branch at Lexington, KY
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

3 comments. Add a comment

Teller
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by 404208, Sep. 03, 2015

I was in the Bank today and the teller was a little snippey with me and it was embarrassing.I told her an amount that I wanted and she heard it wrong so when I told her she got loud and told me what I said which was wrong.It took all I had not to get mad with her. I didn't say it loud cause I don't want to get robbed when I leave the bank,but overall the other tellers are good. Thank you for listening.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway - 71st Branch at Cleveland, OH
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Looking for new bank
Overall Rating
Interest Rate and Cost
by MaggieJ, Jul. 01, 2015

I have nothing against this particular branch but PNC in general is THE worst bank I have ever dealt with. I had a problem with an overdraft of $5.83!!! it was an oversight due to a debit card charge. They charged me the overdraft fee of $36, not happy about but understandable. What I wasn't prepared for was the $7 per day charge which added up to over $100 because I didn't have the money to immediately cover the $36 original fee because I am on Social Security and live from month to month - I have no savings to fall back on. I've never heard of a bank doing this sort of thing - $7 per day!! So for $5.83 it has cost me $106! Crooks!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakewood Park Office at Fort Pierce, FL
35 of 42 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Extremely disappointed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by switching, Jul. 01, 2015

For 6 months I have been trying to set up a custodial account for my newborn granddaughter.  Initially I had to come back multiple times to sign additional paperwork that was overlooked by the bank.  The account STILL is not correct.  I'm there every month trying to get this straightened out.  I'm promised return phone calls - no one calls me back.  I think it's time to switch banks otherwise my granddaughter will be going to kindergarten before PNC can get this right!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Joy Branch at Mount Joy, PA
18 of 18 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Really disappointed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ftped, Jun. 29, 2015

Went in person to get my name added to my husband's account and get checks that was needed for my paycheck.  We went on a Tuesday, and was supposed to hear back by Friday at the latest.   Monday, I call, and they have no record of me being added, but the checks are on cue somewhere.   They then proceed to tell me I don't need a check, even though my administrator refused to accept account and routing number...guy kept insisting that I need to convince them that was all I need.   Seriously - try to tell my administrator how to do their job when I haven't started yet?   Customer service when I was there seemed pretty good, but follow-through and follow up are disappointing.   Definitely will encourage my husband and family to bank else where.  Thanks for nothing PNC.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
16 of 18 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Unhappy potential CUSTOMER
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 2UnhappyCustomers, Jun. 25, 2015

We had the most traumatic experience with this bank in Clayton, MO.  We had called in advance from Colorado inquiring as to what we needed to open a new business account in MO from an existing business in our state.  We were told we needed our EIN # and 2 forms of ID.  We traveled to Clayton, MO and  met with Bryan Allen.  Everything instructed by phone had changed, from forms to ID to requesting irrelevant information.  We were instructed to obtain additional forms that we needed to pull up on our own computer and print out, although they did not have internet to do so.  We had to leave a find a sandwich shop nearby that had internet, locate the form and e-mail the paperwork back to the bank; although when we returned to the bank- that form wasn't sufficient and they needed something else. It seems that the right hand didn't know what the left hand needed, and they were not knowledgeable on LLC business accounts.  Our deposit was an insurance check drawn on their bank. Although we never got the account open after wasting half a day in their bank, and wasting a lot of money and time traveling to their bank- we were able to get our business account resolved with another bank.  We had plenty of documentation of our business, ID, LLC, EIN#, documents and paperwork proving our identity of ownership of our existing business. It seemed unusual that we were taken to a back office, instead of the New Accounts desk in the lobby. Although we received an apology from 2 bankers, it did not replace our frustration we experienced.  We then just requested certified funds for the insurance check that was drawn on PNC Bank since they couldn't open the account, they refused. We offered to give our insurance adjuster's # from the claims check from PNC. We had plenty of documentation, ID, EIN#, proof of ownership of our existing business to open a new account.  We offered to open a new registration with the Secretary of State for MO, but we were encouraged to leave and deposit into our account from another bank.  The banker directed us to US Bank down the street in which we already had an account.  This was the most exhausting experience we have endeavored at a bank.  

* this review was made on PNC Bank, Clayton Branch at Saint Louis, MO
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Used Auto Refinance
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by dccnewlife, Jun. 13, 2015

I applied for a used auto refinance loan 3 times.  Every time I applied they came back with a different reason to deny me.  I even had an excellent co-signer with outstanding credit and they still turned me down.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Craig Street Branch at Pittsburgh, PA
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Horrible staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ztjjrl8895, May. 06, 2015

I just moved to the area and I was accustomed to the wonderful staff at the PNC in Frederick, MD. Well, all PNCs are not the same. The staff at the White Marsh location is rude, unfriendly and makes you feel like you're a burden to them. One of the higher-ups, "Marlon," has questioned me on multiple occasions why I come to this branch when I live in PA. Well, I work across the street. And, why is it his business? Then I came in to withdraw money from my savings account, he asked what it was for, I told him it was to have my car worked on. Then he continued to question me about the car work, why I had to pay in cash, then again why I'm here when I live in PA. Needless to say, I called corporate to file a complaint, and they've been wonderful.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Safe deposit box
Overall Rating
by rdritchey, Mar. 12, 2015

I have had a safe deposit box since the bank was Harbor Federal. I continued to rent the box when National City took over and then when the bank became PNC.  I have accessed it off and on throughout this time.  Yesterday March 12, 2015 I went to the bank to access the box, and was denied access.  The employee said I was' authorized. I explained that I had been authorized for 30 years.  I asked her to check the sign in sheet and she would see that my signature was on most of the times the box was accessed. She remained adamant and refused to give me access to my box which I pay for.  She said she would have to do some research.
I wonder how I can trust my finances to a bank that cannot keep its records better!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Okeechobee Branch at Okeechobee, FL
26 of 32 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Are you kidding me?
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by bethcope, Mar. 03, 2015

I banked with PNC for years. I opened a home equity line of credit and then when I was getting ready to refinance I went in to the branch to get a payoff.. I had a separate bank check for 600 over the amount they told me and told them to just either deposit the extra in my account or send me a check.  A month later I heard nothing. Called and they said it took about 7-10 days for the check to go through and they were sending out my refund that day. Then two months later I am informed that I owe them 350 for early closure. I would have thought when I went in to the branch to get the payoff they would have informed of this and secondly I thought they would not have sent me 600 back on overpayment.  I fought this for about 2 months with multiple calls to Rochelle with no response. After 2 months I receive a statement saying my balance was 0. I was so excited, then in the next second I open the next piece of mail from PNC and it is an overdraft since they just decided to take the money out of my checking without notifying me and causing me to bounce a check for 35$. And have the gall to charge me a fee for that said overdraft.  Fought this for another few months with no call back from Rochelle so the decision was mad to close me and my families 5 accounts..
Now fast forward nine months and I get an email regarding my account at PNC. Turns out after I closed my account I thought I had contacted everyone that automatically withdrew from my account, enquirer, YMCA etc. Today I am notified that PNC reopened my account without my knowledge for what they call a 'must pay' of 7.49. I had previously cancelled that and now they are telling me I need to pay them for this or go to collections. Really, you reopen an account without me knowing it.. They gave me the number to call the supposed company and the numbers is disconnected.  Not sure how PNC is still in business.  I can't believe they can just decide what to do in your accounts and not even notify you first.. I thought closing my account was enough. What is the next step if they can decide when your account is open or closed depending on their need??
Completely fed up

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Oak Branch at Cincinnati, OH
18 of 19 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Check Gone Missing
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by anonimous19, Feb. 28, 2015

Branch Manager Keindre Irving has continued to show an unhelpful attitude towards my wife and I.  We do not have  PNC account, but we were given a PNC check by a local business that was just over $300.  When we tried to deposit the check in our bank, it was returned and we were fined.  It turns out that some other entity has acquired these funds, and so the banking system thought that it had already been payed.  We have visited the branch 3 times now to resolve this, and (after nicely giving us her card) Keindre Irving has been unresponsive to our very courtious calls and emails (3 calls and 3 emails over a month).  This situation has gone on for about 6 months now and has not been resolved.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan Road Branch at Indianapolis, IN
10 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

horrible experience at the Bradford pa branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by anthonyb5615, Jan. 23, 2015

I had a transaction go through on my account by another greedy corporation "FedEx" without notifying me of it. Which caused a chain reaction of 6 transactions to decline, all under $5. I was charged over $200 in total in fees for transactions under $5 dollars. The assistant branch manager even refused to remove one fee. Responding by saying the bank all removed over 130 in fees in the last 12 months. In which they still made plenty of money off me. I paid the money and am really pissed off. It is not right for the bank to do this to anyone, especially someone who can barely afford it. SHAME ON YOU PNC BANK!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bradford Branch at Bradford, PA
9 of 17 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

PNC Bank Saginaw, MI Tittabawassee Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by morganrae, Jan. 22, 2015

Terrible customer service when I walked up to the desk my first and ONLY time I have/will set foot inside this branch lobby. I asked a question about my "virtual wallet" accounts and was rudely treated like I was stupid for not knowing the answer to my own valid question. I will not ever go to this branch again and have been banking with PNC my entire life.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Towne Centre Branch at Saginaw, MI
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

ATM DOESNT WORK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by unreliablebank, Jan. 12, 2015

Went to this Branch Saturday the 1/10 and asked for $500 withdrawal. Got a big "0" When I called the 1800 number I waited on hold for 25 minutes only to get Im sorry you have to wait till Teusday. Meanwhile I couldnt withdrawal any money
BEWARE they dont even check to fill their ATM'S before a weekend starts!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 10 Mile/Meadowbrook Branch at Novi, MI
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

PNC - Now no different than the government!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ButterlyGirl, Jan. 08, 2015

I called my bank this morning to see why they were charging my account monthly fees when it was supposed to be a free checking account when I originally got it (years ago) and they said PNC started charging everyone for their accounts, so they tried to offer me their "free virtual wallet". They said as long as I did ALL of my bank online, at an ATM or on my mobile and didn't come in to use their tellers or drive thru, I wouldn't be charged any fees. I guess they would rather not have any social interaction with their customers. So after I got off the phone with them, for shits and giggles, I typed in "money grubbing banks" into the search engine and guess who came up...PNC and Wells Fargo. Guess they thought it was okay to start running their bank services like the Government is running our country...finding every way possible to dip into the hard working Americans pocket. On a scale of 1-5, I rate PNC as...GO "SUCK A DUCK". I will gladly find another bank!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Carlisle Branch at Carlisle, PA
11 of 15 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment