PNC Bank, Dover Branch

Name:PNC Bank, Dover Branch
Full Service Brick and Mortar Office
Review:375 client reviews
Location:3 The Plaza
Dover, DE 19901

Kent County
View Other Branches
 
Phone:302-735-3117
Office Hours:Mon: 9:00 AM - 5:00 PM
Tue: 9:00 AM - 5:00 PM
Wed: 9:00 AM - 5:00 PM
Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 12:00 PM
Sun: Closed
Branch Deposit:$116,753,000
FDIC Cert:#6384
Established:1954-03-01


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2677, view all, view on map
Website:www.pnc.com
Total Assets:$355,999,734,000
Total Deposits:$262,381,505,000
Total Equity Capital:$37,583,694,000
Total Domestic Office Deposits:$255,747,768,000
Net Income:$3,177,888,000
Quarterly Net Income:$774,472,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

375 client reviews of PNC Bank scored 2.5 out of 5.

Aggrevated Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by noneofyourbusiness, Mar. 18, 2017

The ATM machines are ALWAYS out of service for making deposits of cash or a check. The machines are also ALWAYS out of cash to withdraw!!

The bank location is always busy and I have had representatives tell me that they are aware of it but its been foing on for years!!

Pay attention to the worjers...its a revolving door of workers which twlla you no one there seems to stay long

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Miracle Mile Branch at Monroeville, PA
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Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
by smhdisappointed, Mar. 13, 2017

I only use this branch once every two weeks to make a straight deposit of one check into my account through the drive thru.  I have only gone inside once.  Every time I gone through the drive I have a very pleasant, dark haired young lady.  I have become used to her being pleasant, good mornings, anything else I can help you with today, have a good day, etc.  

Well, my last drive through experience I had Denise.  She didn't acknowledge me.  She took the canister.  Came back and said are you cashing this check?  I said no, there is a deposit slip with the check.  (quiet).  Then she came back and said, you didn't sign the check.  I said I don't have to sign the check.  (quiet)  Disappears.  Next, the canister comes out.  I take my receipt.  No thank you, no anything at all.  I rang the call button.  three times.  She came back and said yes.  I asked if she just waited on me.  She said yes.  I asked her name.  She said Denise.  I said thank you.
I called the branch manager.  She was not able to come to the phone.  I left a message.  No call back.  I called another day.  She was off.  I called the next day and left another message.  I just called today and left a message with Erica Garland for her branch manager Ida to call me back and that I had left messages before and no return call.

I guess you can see my point.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Georgetown Branch at Georgetown, DE
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All Positive!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by luminitza1, Feb. 21, 2017

I have been extremely happy with this branch! I find John Paul and Tamara go out of their way to assist , and assure that I am satisfied with the service! Their professionalism is top notch! The tellers are very knowledgeable , and reliable for assistance! I use this branch for personal and professional purposes.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Whitehouse Branch at Whitehouse Station, NJ
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All Reviews...

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