PNC Bank, COTTLEVILLE BRANCH
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420 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2378, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $557,463,343,000 |
| Total Deposits: | $428,985,450,000 |
| Total Equity Capital: | $50,108,085,000 |
| Total Domestic Office Deposits: | $428,490,983,000 |
| Net Income: | $5,836,901,000 |
| Quarterly Net Income: | $957,096,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
420 client reviews of PNC Bank scored 2.5 out of 5.
Frustrated
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Blk1427, May. 13, 2014
I have banked at pnc for a long time. I come to this branch only due to the coin machine, to cash in my change and deposit into my son's savings. When I walked in I was greeted by a friendly gentleman sitting at the desk in the middle. I dropped of my change, proceeded to get my ticket, and walked to the teller area. I am standing there waiting o be assisted, beings I am the only customer in the bank, I say " apparently you are all busy, which one can assist me?" I then get ignored by the first teller Jennifer, the next teller Adam, who I later find out is the branch manager,he points to the next teller, Michelle, and says she can help you. Michelle was friendly, I had my change deposited, then I ask for a copy of my last 6 months bank statements. Before Michelle could tell me anything, Adam made a point to tell me it would cost me $5 per page per copy. I asked why, due to it clearly costing 10 cents for a copied piece of paper any where else. He again repeated himself with an attitude and walked away. Then while I am clearly saying something to Michelle, my teller assisting me, Jennifer comes over to her cuts me off talking, to tell Michelle, about another situation involving another person that was clearly more important than me. So this would cost me, around $125 due to me having a savings and a checking account with you. Maybe I was treated this way due to how others opinions were about me, maybe my age, whatever their reason, I am a 31 year old general manager, who deals with hospitality 5 days a week, the other two I am a single mother spending time with her two year old son. I guarantee that I would never treat my guest like this, they wouldn't be passed by because of computer work, and sure would not be paying $5 dollars for one piece of paper. I love this company, but apparently it is only my branch at muegge road that I love, I left this branch and went to my branch where I was assisted right away, the door was opened for me, AND received the copies of my bank statements with no charge, thanks to Matthew and Joey at muegge road. So if it wasn't for muegge road and their amazing customer service, myself and many others in my family would avoid this bank, but we love muegge road and WILL continue to bank only there. Thank you Matthew and Joey for your AMAZING customer service!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cottleville Branch at Saint Peters, MO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Blk1427, May. 13, 2014
I have banked at pnc for a long time. I come to this branch only due to the coin machine, to cash in my change and deposit into my son's savings. When I walked in I was greeted by a friendly gentleman sitting at the desk in the middle. I dropped of my change, proceeded to get my ticket, and walked to the teller area. I am standing there waiting o be assisted, beings I am the only customer in the bank, I say " apparently you are all busy, which one can assist me?" I then get ignored by the first teller Jennifer, the next teller Adam, who I later find out is the branch manager,he points to the next teller, Michelle, and says she can help you. Michelle was friendly, I had my change deposited, then I ask for a copy of my last 6 months bank statements. Before Michelle could tell me anything, Adam made a point to tell me it would cost me $5 per page per copy. I asked why, due to it clearly costing 10 cents for a copied piece of paper any where else. He again repeated himself with an attitude and walked away. Then while I am clearly saying something to Michelle, my teller assisting me, Jennifer comes over to her cuts me off talking, to tell Michelle, about another situation involving another person that was clearly more important than me. So this would cost me, around $125 due to me having a savings and a checking account with you. Maybe I was treated this way due to how others opinions were about me, maybe my age, whatever their reason, I am a 31 year old general manager, who deals with hospitality 5 days a week, the other two I am a single mother spending time with her two year old son. I guarantee that I would never treat my guest like this, they wouldn't be passed by because of computer work, and sure would not be paying $5 dollars for one piece of paper. I love this company, but apparently it is only my branch at muegge road that I love, I left this branch and went to my branch where I was assisted right away, the door was opened for me, AND received the copies of my bank statements with no charge, thanks to Matthew and Joey at muegge road. So if it wasn't for muegge road and their amazing customer service, myself and many others in my family would avoid this bank, but we love muegge road and WILL continue to bank only there. Thank you Matthew and Joey for your AMAZING customer service!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cottleville Branch at Saint Peters, MO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by RBD9 2014-05-29 08:34:30
I am relocating from Philadelphia and this PNC branch is the closest to my new house. Having read this review, and also believing in treating customers with world class customer service, I will not even step into this bank. I don't have time for people and institutions who have my money and think/act like they are doing me a favor. So long PNC Bank.
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