PNC Bank, BRUNSWICK BRANCH
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420 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2378, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $557,463,343,000 |
| Total Deposits: | $428,985,450,000 |
| Total Equity Capital: | $50,108,085,000 |
| Total Domestic Office Deposits: | $428,490,983,000 |
| Net Income: | $5,836,901,000 |
| Quarterly Net Income: | $957,096,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
420 client reviews of PNC Bank scored 2.5 out of 5.
PNC is a NOT-well-oiled machine
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PNCdoesntHaveAClue, Jul. 15, 2013
PNC is a big bank that is completely out-of-touch with customer care. Every time I go into the branch, many of the tellers and personal bankers continue to chat amongst themselves, rather than greeting you. Then they allow you to stand and wait, even if you're the only one in line, until they finish their conversations. On one occasion, I sat waiting 10 min. for the one non-busy personal banker to finish her personal, non-work-related conversation with another personal banker until anyone acknowledged me waiting. I left disgusted. If anyone at PNC is reading this, pls note: I would rather have GOOD, EFFICIENT, AUTHENTIC customer service than a free cup of designer coffee in the sitting area any day. For what you spend on coffee service to impress your customers you could hire a LOT of additional personal bankers to take care of customers better.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Brunswick Branch at Brunswick, OH
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PNCdoesntHaveAClue, Jul. 15, 2013
PNC is a big bank that is completely out-of-touch with customer care. Every time I go into the branch, many of the tellers and personal bankers continue to chat amongst themselves, rather than greeting you. Then they allow you to stand and wait, even if you're the only one in line, until they finish their conversations. On one occasion, I sat waiting 10 min. for the one non-busy personal banker to finish her personal, non-work-related conversation with another personal banker until anyone acknowledged me waiting. I left disgusted. If anyone at PNC is reading this, pls note: I would rather have GOOD, EFFICIENT, AUTHENTIC customer service than a free cup of designer coffee in the sitting area any day. For what you spend on coffee service to impress your customers you could hire a LOT of additional personal bankers to take care of customers better.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Brunswick Branch at Brunswick, OH
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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