Pacific Western Bank, Yucca Valley Branch

Name:Pacific Western Bank, Yucca Valley Branch
Full Service Brick and Mortar Office
Review:5 client reviews
Location:7272 Joshua Lane
Yucca Valley, CA 92284

San Bernardino County
 
Phone:760-365-6371
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 18:00
Branch Deposit:$50,705,000
FDIC Cert:#24045
Established:1996-05-15


The Bank

Name:Pacific Western Bank
Concentration:Commercial Lending Specialization
Established:1982-08-26
FDIC Insurance:1982-08-26
Holden By:Capgen Capital Group Ii Lp
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:76, view all, view on map
Website:WWW.PACIFICWESTERNBANK.COM
Total Assets:$6,526,089,000
Total Deposits:$5,428,164,000
Total Equity Capital:$911,200,000
Total Domestic Office Deposits:$5,428,164,000
Net Income:$45,608,000
Quarterly Net Income:$4,676,000
Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:2%
 More...


Client Review

5 client reviews of Pacific Western Bank scored 3 out of 5.

Rudeness!!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by JHarington, Feb. 18, 2014

CSEA (California School Employees Association) had an account at the Atascadero branch. We sent our new treasurer in to sign the signature card and she was treated with total disrespect and rudeness.  Our president then went in to see what the problem was and he was treated the same way.  We decided to close our account because of the unprofessional way we were treated and because it was very inconvenient for our board to make transactions at a bank that closes at 4 in the afternoon- we all work until 4.  We live in Templeton, so it made sense to close that account.  I went in to try to close the account and I was also treated very unkindly and with rudeness and non- professionalism. It is a wonder that this bank has any business at all. The president of our chapter asked me to write this comment and sign his name, also.  Shame on you for treating people so rudely!  We won't be back!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Pacific Western Bank, Atascadero Branch at Atascadero, CA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Too Many Mistakes
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Profesora, Nov. 02, 2013

Very friendly staff, almost no wait time, the nicest people around. BUT they never get anything right!!!!!!!! Every time I go in there to make any kind of change to my bank account, they do something wrong in their system. So what should take one trip to the bank ends up taking 2 or 3 trips to the bank. Something as simple as getting a new bank card and calling to activate ends up taking a trip to the bank because they mix up which spouse is supposed to be the primary account holder. I've banked with them for 7 years and consistently have these problems. They always tell me they have a "new system" and seem to have difficulties using it while I'm in the bank, and sure enough, when I get home, something in my accounts doesn't work. So then I have to make time to go back into the bank to fix it because they have no kind of 24/7 phone service, or even banking hours phone number that will help. I work during banking hours and it's a pain to have to constantly try to go into the bank for every little thing. I need a bank that can handle online services, and my last mistake may be the last straw. I like to support local businesses, but efficiency matters too!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Pacific Western Bank, Bonsall Branch at Bonsall, CA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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vice president
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by alohabill, Jan. 06, 2011

We have banked with this bank for three years and recently they refused to continue to do business with us due to  new criteria from new employees.  The result could be the loss of existing jobs and the potential loss of the creation of new jobs. They don't seem to be interested in really being an asset to the community. We are moving several of our accounts to another local bank that is concerned with the business welfare of the people of the community. This is another one of those banks that we read about that isn't about adding value to the community.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Pacific Western Bank, La Costa Branch at Carlsbad, CA
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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