KeyBank, Westfield Branch
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57 client reviews
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| Name: | KeyBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1849-01-01 |
| FDIC Insurance: | 1956-01-16 |
| Holden By: | Keycorp |
| Charter Class: | commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1067, view all, view on map |
| Website: | www.key.com |
| Total Assets: | $88,164,989,000 |
| Total Deposits: | $69,707,572,000 |
| Total Equity Capital: | $9,565,848,000 |
| Total Domestic Office Deposits: | $69,097,043,000 |
| Net Income: | $228,379,000 |
| Quarterly Net Income: | $228,379,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
57 client reviews of KeyBank scored 2 out of 5.
Holmn Road key bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by workingstiff, Jul. 16, 2014
I don't understand the previous reviews. I switched from BAC down the road for SO MANY reasons, all of which have been solved by changing to Key. I don't get dinged with a fee every time I turn around, they don't keep trying to train me to be more digital, they are responsive, super friendly, and fast. I love my new bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Holman Branch at Seattle, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby workingstiff, Jul. 16, 2014
I don't understand the previous reviews. I switched from BAC down the road for SO MANY reasons, all of which have been solved by changing to Key. I don't get dinged with a fee every time I turn around, they don't keep trying to train me to be more digital, they are responsive, super friendly, and fast. I love my new bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Holman Branch at Seattle, WA
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F-KEY BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JackBenimble, Jun. 12, 2014
Lured in by the "Free $200.00" gift to open a checking account... I have a business Checking account at another bank and asked that I direct deposit myself $$ to qualify for the "Free $200.00". They wouldn't allow this for unspecified reasons.
OK... kept the checking account anyway, but after 6 months was very unsatisfied with the online results, and customer service as a whole.
For instance I came in to get a notary, it was early morning and the bank was very slow.. The bank manager, noticed me waiting and I even poked my head in her office and said I just need a quick notary!!! She blew me off and continued with her PERSONAL phone call. The teller who was not a notary told me she crashed in the parking lot that morning and was on the phone with her insurance adjuster. Well half hour later she still was on the phone, I left with no notary.
Another instance that was the straw that broke this camels back was this week when I was told on the phone I would receive a refund for a BS charge they accidently put on my account. 2 weeks later I called back and was told this was incorrect and even the reference number and assurance I would be credited were incorrect info and that I would get half of my charge back but that was it. I was told this after half hour on hold and in broken English that I could barely comprehend.
At that point I peeled out of my driveway, headed down to the closest branch and withdrew my money.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Leetsdale Branch at Denver, CO
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JackBenimble, Jun. 12, 2014
Lured in by the "Free $200.00" gift to open a checking account... I have a business Checking account at another bank and asked that I direct deposit myself $$ to qualify for the "Free $200.00". They wouldn't allow this for unspecified reasons.
OK... kept the checking account anyway, but after 6 months was very unsatisfied with the online results, and customer service as a whole.
For instance I came in to get a notary, it was early morning and the bank was very slow.. The bank manager, noticed me waiting and I even poked my head in her office and said I just need a quick notary!!! She blew me off and continued with her PERSONAL phone call. The teller who was not a notary told me she crashed in the parking lot that morning and was on the phone with her insurance adjuster. Well half hour later she still was on the phone, I left with no notary.
Another instance that was the straw that broke this camels back was this week when I was told on the phone I would receive a refund for a BS charge they accidently put on my account. 2 weeks later I called back and was told this was incorrect and even the reference number and assurance I would be credited were incorrect info and that I would get half of my charge back but that was it. I was told this after half hour on hold and in broken English that I could barely comprehend.
At that point I peeled out of my driveway, headed down to the closest branch and withdrew my money.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Leetsdale Branch at Denver, CO
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Kelly
Overall Rating
Office Environment & Staff
by KellyM, May. 07, 2014
Worst branch to deal with ! RUDE branch manager and unethical and racial remarks Made to customers!Am sure this will soon be the branch KEY will close as this is their WORST branch ever !!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Lone Tree Keycenter Branch at Lone Tree, CO
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby KellyM, May. 07, 2014
Worst branch to deal with ! RUDE branch manager and unethical and racial remarks Made to customers!Am sure this will soon be the branch KEY will close as this is their WORST branch ever !!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Lone Tree Keycenter Branch at Lone Tree, CO
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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