KeyBank, Westfield Branch

Holmn Road key bank
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Office Environment & Staff
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Other Services
by workingstiff, Jul. 16, 2014

I don't understand the previous reviews. I switched from BAC down the road for SO MANY reasons, all of which have been solved by changing to Key. I don't get dinged with a fee every time I turn around, they don't keep trying to train me to be more digital, they are responsive, super friendly, and fast. I love my new bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Holman Branch at Seattle, WA
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F-KEY BANK
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by JackBenimble, Jun. 12, 2014

Lured in by the "Free $200.00" gift to open a checking account...  I have a business Checking account at another bank and asked that I direct deposit myself $$ to qualify for the "Free $200.00".  They wouldn't allow this for unspecified reasons.  

OK...  kept the checking account anyway,  but after 6 months was very unsatisfied with the online results, and customer service as a whole.

For instance I came in to get a notary, it was early morning and the bank was very slow..  The bank manager, noticed me waiting and I even poked my head in her office and said I just need a quick notary!!!  She blew me off and continued with her PERSONAL phone call.  The teller who was not a notary told me she crashed in the parking lot that morning and was on the phone with her insurance adjuster.  Well half hour later she still was on the phone, I left with no notary.

Another instance that was the straw that broke this camels back was this week when I was told on the phone I would receive a refund for a BS charge they accidently put on my account.  2 weeks later I called back and was told this was incorrect and even the reference number and assurance I would be credited were incorrect info and that I would get half of my charge back but that was it.  I was told this after half hour on hold and in broken English that I could barely comprehend.

At that point I peeled out of my driveway, headed down to the closest branch and withdrew my money.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Leetsdale Branch at Denver, CO
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Kelly
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Office Environment & Staff
by KellyM, May. 07, 2014

Worst branch to deal with ! RUDE branch manager and unethical and racial remarks Made to customers!Am sure this will soon be the branch KEY will close as this is their WORST branch ever !!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Lone Tree Keycenter Branch at Lone Tree, CO
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