KeyBank, Westfield Branch
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53 client reviews
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| Name: | KeyBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1849-01-01 |
| FDIC Insurance: | 1956-01-16 |
| Holden By: | Keycorp |
| Charter Class: | commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1067, view all, view on map |
| Website: | www.key.com |
| Total Assets: | $90,439,767,000 |
| Total Deposits: | $71,852,703,000 |
| Total Equity Capital: | $9,310,447,000 |
| Total Domestic Office Deposits: | $71,292,474,000 |
| Net Income: | $1,095,072,000 |
| Quarterly Net Income: | $374,617,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 16% |
| More... | |
Client Review
53 client reviews of KeyBank scored 2 out of 5.
Very poor banking practices!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by akbruce, Apr. 23, 2014
I had a key bank account, as I was doing business in Alaska and another state, and it was the only bank common to both states. At a certain point I noticed a $5 monthly service charge being deducted from my (savings) account. When I questioned it, I was told that if I didn't conduct at least 5 transactions a month, the service charge is added. When I questioned THAT, I was told they want people to use the bank more. Can you say 'extortion'? Then they told me to avoid the charge I could also switch to a different type account, which required me to maintain a $10,000 balance. Yeah, sure I will. I immediately made different arrangements for my needs, and returned to close the account. The teller was a bit rude, and she practically demanded to know why I was unhappy with the bank. I explained it was unacceptable and just rotten business practice that the bank was charging ME $5 a month for the 'privilege' of letting them have access to several thousand dollars of my own money at any given time. My average balance had been about $6,000 dollars all year.
Absolute WORST BANK EVER.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on KeyBank, Colony Branch at Palmer, AK
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby akbruce, Apr. 23, 2014
I had a key bank account, as I was doing business in Alaska and another state, and it was the only bank common to both states. At a certain point I noticed a $5 monthly service charge being deducted from my (savings) account. When I questioned it, I was told that if I didn't conduct at least 5 transactions a month, the service charge is added. When I questioned THAT, I was told they want people to use the bank more. Can you say 'extortion'? Then they told me to avoid the charge I could also switch to a different type account, which required me to maintain a $10,000 balance. Yeah, sure I will. I immediately made different arrangements for my needs, and returned to close the account. The teller was a bit rude, and she practically demanded to know why I was unhappy with the bank. I explained it was unacceptable and just rotten business practice that the bank was charging ME $5 a month for the 'privilege' of letting them have access to several thousand dollars of my own money at any given time. My average balance had been about $6,000 dollars all year.
Absolute WORST BANK EVER.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on KeyBank, Colony Branch at Palmer, AK
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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WORST CUSTOMER SERVICE EVER!!!!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bimi, Mar. 19, 2014
This branch has the worst customer service. The team and management are so unprofessional and rude. I will not recommend this bank to anyone ever!!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Factoria Keycenter Branch at Bellevue, WA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bimi, Mar. 19, 2014
This branch has the worst customer service. The team and management are so unprofessional and rude. I will not recommend this bank to anyone ever!!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Factoria Keycenter Branch at Bellevue, WA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Nancy Dehut
Overall Rating
by tryciasmith, Jan. 17, 2014
Once again Nancy Dehut has shown me why I bank at the Battlecreek branch. The personal service, the caring attitude, the "What can I do to help?" perspective... these are all reasons for me that makes Key Bank my bank. Thanks Nancy!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Battle Creek Branch at Salem, OR
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby tryciasmith, Jan. 17, 2014
Once again Nancy Dehut has shown me why I bank at the Battlecreek branch. The personal service, the caring attitude, the "What can I do to help?" perspective... these are all reasons for me that makes Key Bank my bank. Thanks Nancy!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Battle Creek Branch at Salem, OR
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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