KeyBank, Monument Square Branch

Name:KeyBank, Monument Square Branch
Full Service Brick and Mortar Office
Review:65 client reviews
Location:One Monument Square
Portland, ME 04101

Cumberland County
View Other Branches
 
Phone:207-776-7240
Branch Deposit:$809,928,000
FDIC Cert:#17534
Established:1933-12-16


The Bank

Name:KeyBank
Concentration:Commercial Lending Specialization
Established:1849-01-01
FDIC Insurance:1956-01-16
Holden By:Keycorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1247, view all, view on map
Website:www.key.com
Total Assets:$134,818,926,000
Total Deposits:$105,743,778,000
Total Equity Capital:$15,270,171,000
Total Domestic Office Deposits:$105,743,487,000
Net Income:$1,153,502,000
Quarterly Net Income:$381,114,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%
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Client Review

65 client reviews of KeyBank scored 2 out of 5.

Poor management. no communication
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 5337, Nov. 29, 2017

A thief altered my check and the bank accepted the check. I reported the incident to the police dept. and the bank asked for the police report and report #. Everything was given to the bank but they failed to follow up with me and have not tried to recoup the $500.00 from the other bank the money was deposited into. When I asked the bank officer why did he not get in contact with me, his response was that he deals with too many people to have given me a call! I was treated like they don't want my business and I was a bother.  I pay for service but get attitude instead. #changebank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Jefferson Valley Branch at Yorktown Heights, NY
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Excellent "small personal bank service" from a large bank
Overall Rating
Office Environment & Staff
Waiting Time
by BlairGilbert, Oct. 26, 2017

I've been a client of this bank with a personal checking account and two business accounts through a number of changes.  The senior management folks have weathered the storm, remaining there to provide the personalized service one expects from a small local bank even though they are now part of a huge organization. I can't compliment Tiffany and Bridget enough for their caring and service!

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on KeyBank, Douglassville Branch at Douglassville, PA
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Great bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by katiemb, Nov. 17, 2016

I have been doing business with Key Bank since I was 10. It has been amazing dealing with any branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, North Palm Branch at North Palm Beach, FL
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All Reviews...

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