KeyBank, GUILDERLAND BRANCH
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74 client reviews
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| Name: | KeyBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1849 |
| FDIC Insurance: | 01/16/1956 |
| Holden By: | KEYCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 984, view all, view on map |
| Website: | www.key.com |
| Total Assets: | $185,890,386,000 |
| Total Deposits: | $148,528,430,000 |
| Total Equity Capital: | $14,788,518,000 |
| Total Domestic Office Deposits: | $148,528,430,000 |
| Net Income: | $1,291,667,000 |
| Quarterly Net Income: | $161,584,000 |
| Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 5% |
| More... | |
Client Review
74 client reviews of KeyBank scored 2.5 out of 5.
epic fail
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 13iron, Dec. 08, 2012
Keybank 2050 Western Ave. Guilderland
initially was asked if i could be helped by teller, i needed an administration person and waited. at the five minute mark i asked if there were more than just the visible mgr available and the same teller replied with 'there are 3', with no other action. at the 12 minute mark i noticed a person walk by and down a hall. at the 18 minute mark, i followed down that hall and found the branch mgr office. she had walked right past me in the lobby. stuck my head in and we started my business there asking for a charge to be taken off.
this resulted in her saying that there was nothing she could do despite researching and finding discrepancies. 30 MINUTES OF FRUSTRATION!
Keybank 813 (?) Central Ave Colonie
they're not all bad... visiting the branch nearest me, this mgr had apologized and solved my issue in less than 5 minutes.
* this review was made on KeyBank, Guilderland Branch at Guilderland, NY
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 13iron, Dec. 08, 2012
Keybank 2050 Western Ave. Guilderland
initially was asked if i could be helped by teller, i needed an administration person and waited. at the five minute mark i asked if there were more than just the visible mgr available and the same teller replied with 'there are 3', with no other action. at the 12 minute mark i noticed a person walk by and down a hall. at the 18 minute mark, i followed down that hall and found the branch mgr office. she had walked right past me in the lobby. stuck my head in and we started my business there asking for a charge to be taken off.
this resulted in her saying that there was nothing she could do despite researching and finding discrepancies. 30 MINUTES OF FRUSTRATION!
Keybank 813 (?) Central Ave Colonie
they're not all bad... visiting the branch nearest me, this mgr had apologized and solved my issue in less than 5 minutes.
* this review was made on KeyBank, Guilderland Branch at Guilderland, NY
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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