KeyBank, Grand Mound-Rochester Branch

Name:KeyBank, Grand Mound-Rochester Branch
Full Service Brick and Mortar Office
Review:64 client reviews
Location:19747 Old Highway 99 Sw
Rochester, WA 98579

Thurston County
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Phone:360-273-5955
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Branch Deposit:$38,847,000
FDIC Cert:#17534
Established:1977-11-26


The Bank

Name:KeyBank
Concentration:Commercial Lending Specialization
Established:1849-01-01
FDIC Insurance:1956-01-16
Holden By:Keycorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1244, view all, view on map
Website:www.key.com
Total Assets:$133,555,222,000
Total Deposits:$105,344,541,000
Total Equity Capital:$15,132,494,000
Total Domestic Office Deposits:$105,344,214,000
Net Income:$772,388,000
Quarterly Net Income:$435,979,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:12%
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Client Review

64 client reviews of KeyBank scored 2 out of 5.

Promotion not honored
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MissyMae, Oct. 22, 2013

Went into the branch in August to open a savings. We were urged to open a checking to get a free $200 deposit. Sounds too good to be true, right? It was. We verified in September with out rep that they had our first deposit, all went well, we should get the promo $$ soon. Then in October, we sent in more $$ as agreed...still no $200. Now we are told they won't honor the promo because it was a paper check deposit, not an ach...but the rep said that a paper check was fine; she now admits she didn't realize all the terms when she cross-sold the acct in August. Even tho I have spoken w/her after all 3 $500 deposit. Now they have my $1500, and tried to charge me $7 for an acct fee because we didn't meet the promo terms.  Crap...No one has any authority at the branch level; they say they emailed the marketing team 3 days ago to see if they could make an exception...no answer.  Guess we will cut out losses and pull our money out and go back to the credit union like we should have to begin with!!! Don't trust the promos they offer---they won't honor them, and have no authority

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Grand Mound-Rochester Branch at Rochester, WA
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