JPMorgan Chase Bank, New York Life Branch

Name:JPMorgan Chase Bank, New York Life Branch
Full Service Brick and Mortar Office
Review:469 client reviews
Location:386 Park Avenue South
New York, NY 10016

New York County
View Other Branches
 
Phone:212-481-0612
Office Hours:Mon: 8:00-6:00
Tue: 8:00-6:00
Wed: 8:00-6:00
Thu: 8:00-6:00
Fri: 8:00-6:00
Branch Deposit:$904,748,000
FDIC Cert:#628
Established:1922-12-18


The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
Established:1824-01-01
FDIC Insurance:1934-01-01
Holden By:Jpmorgan Chase & Co.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5539, view all, view on map
Website:http://www.jpmorganchase.com
Total Assets:$2,015,718,000,000
Total Deposits:$1,391,743,000,000
Total Equity Capital:$197,618,000,000
Total Domestic Office Deposits:$1,137,408,000,000
Net Income:$4,196,000,000
Quarterly Net Income:$4,196,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

469 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

Bad Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by adamstwelve, Jun. 27, 2016

Does anyone know who to call and the phone number at Chase Bank to make a complaint?  As most of their complaining customers have said you can never get anyone on the phone nor will they call you back.  This is crazy.  I would really appreciate if someone could give me a number to their corporate office.  I've tried to call New York to speak with the CEO Jamie Dimon and of course your not going to get thru to him.  I would really appreciate anyone's help.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Humble Branch at Humble, TX
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Pat customer
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Mammy02, Jun. 22, 2016

I came in and talked with CSR, Alex. I have been a customer for years. Before I divorced I had joint account. So over 20 years. I told Alkex I wasn't satisfied with paying 12.00 fee every month. He said well you have money coming in the 15th of every month that qualifies as a direct deposit? However, the way its set up you have to call every month to get the  12.00 taken off.NP, he took 4 fees from prior months off. I called to have the fee taken off over 1 800 number. They said we will only do line fee because Alex didnt type in notes to do this. I went back to branch. Alex then decides he won't do it. I was so upset. I told him so you lied to me. He could have cared less. I left, but am know looking for another bank. They obviously don't care about retaining old time customers. Then I came thru the drive thru a couple weeks ago and waited 34 minutes. Not acceptable .

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Dixie & Needmore Branch at Dayton, OH
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Almost unreachable by phone...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Elakshi, Jun. 13, 2016

Once you are inside the branch, the customer service is excellent; everyone is very attentive and super helpful.
However, reaching someone by phone is basically impossible. Some days I'd call 6x, and still got the answering machine asking me to try again later.
This is more than annoying; it is absolutely frustrating.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Waterford Lakes Branch at Orlando, FL
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