JPMorgan Chase Bank, Bashford Manor Lane Branch

Name:JPMorgan Chase Bank, Bashford Manor Lane Branch
Full Service Brick and Mortar Office
Review:451 client reviews
Location:3600 Bardstown Road
Louisville, KY 40218

Jefferson County
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Phone:502-566-2451
Office Hours:Mon: 9:00-5:00
Tue: 9:00-5:00
Wed: 9:00-5:00
Thu: 9:00-5:00
Fri: 9:00-6:00
Sat: 9:00-1:00
Branch Deposit:$45,846,000
FDIC Cert:#628
Established:1976-02-23


The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
Established:1824-01-01
FDIC Insurance:1934-01-01
Holden By:Jpmorgan Chase & Co.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5695, view all, view on map
Website:http://www.jpmorganchase.com
Total Assets:$2,074,952,000,000
Total Deposits:$1,439,404,000,000
Total Equity Capital:$185,954,000,000
Total Domestic Office Deposits:$1,114,179,000,000
Net Income:$14,778,000,000
Quarterly Net Income:$3,325,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:7%
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Client Review

451 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

Deer Park Ave
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by walknginthegarden, Aug. 19, 2015

The branch is so friendly everytime I enter the branch, it feels like a family/community bank! They are always attentive and provide excellent customer service. The tellers have been there for years and all know me personally. The branch manager has been there for 3 years and ensures everything runs well! I will never bank anywhere else!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Deer Park Ave Branch at Deer Park, NY
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One Bad Apple Spoils the entire bunch.
Overall Rating
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Office Environment & Staff
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by kays, Aug. 13, 2015

I come to this branch every single week like clockwork.The tellers all know me by now and they have a rule where you need either your id or bank card to deposit cash. A rule is a rule which I religiously abide by every single time. today I forgot my Id but had the debit card for one of my accounts so first deposit was no worries. second deposit I was read the rule of the land like if I was some common criminal. This teller is a male young guy and pretty new but omg he is lazy, yawns, stretches while attending to customers. If I got any other teller would have been no problem . But this guy was absolutely unhelpful.One of the tellers realized he was giving me a hard time and told him it was okay that that if one deposit went through okay the second was fine because I am in the bank every single week. This employee should be fired. I've seen him deal with other customers in that lazy attitude type of way and there are too many people needing jobs for this to happen. I intend to take this further than this review because they create problems for customers who they need for no good reason.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 37th & Seventh Branch at New York, NY
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Owner of local business
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Cornedbeefkings, Aug. 10, 2015

 Teller had miss counted money and over deposited my account.   Due to Teller error they have dissolved my accounts and rejected me as a customer after five years.   This is not my local branch I had stopped in here one day due to convenience.    I wish I had never stopped in there to make a deposit .   It is August 9 and this had happened July 13, 2015 and I still do not have access to any of my funds.  I am extremely behind on my rent all my bills payroll etc. and now I am on the verge of closing my doors due to a teller mistake.   And the individual who made the initial error turned out being the vice president of the branch .  If I were Chase I would most definitely reevaluate who I put in charge.   I have been belittled and accused of taking this money as a loan but I am not the one behind the counter counting money and making the initial deposits. This is been one of the toughest challenges I have yet come across in my entire life while this lady remains on top as vice president at her branch I as a client and suffering from tremendous damage.  I had told my local branch that I usually go to what is happening and they have done everything in their power to help me but it seems that this lady Marie which is the vice president has taken this above and beyond everybody's jurisdiction.  I love chases interface and most definitely my local branch on 13 mile and Groesbeck but stuff like this that happens is unacceptable and unprofessional and irrelevant.  I have tried to get to the top of the food chain inside of their company and it seems that I cannot get past a senior specialist.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Garfield-19 Mile Branch at Clinton Township, MI
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