HSBC Bank USA, Fairfax Branch

Name:HSBC Bank USA, Fairfax Branch
Full Service Brick and Mortar Office
Review:65 client reviews
Location:3925 Chain Bridge Road 201
Fairfax, VA 22030

Fairfax County
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Phone:703-273-1268
Branch Deposit:$49,895,000
FDIC Cert:#57890
Established:2007-12-03


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:239, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$174,566,273,000
Total Deposits:$128,695,282,000
Total Equity Capital:$18,852,151,000
Total Domestic Office Deposits:$111,128,573,000
Net Income:$380,285,000
Quarterly Net Income:$242,329,000
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:5%
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Client Review

65 client reviews of HSBC Bank USA scored 1.5 out of 5.

Couldn't be happier
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HappyCustomer73, May. 20, 2011

Don't normally post reviews, but had to since I couldn't disagree more with all the negative ones here.  HSBC has been fantastic since we moved from the UK to US.  Our account AND credit cards were set up before we left the UK, every person we've dealt with, on both sides of the Atlantic, has been efficient, helpful and courteous whether on the phone, by e-mail, or in person.  

Our 'personal banker' in Fairfax, VA always follows up on the discussions we have with him, just enough to remind us to take action, but not so much that it feels intrusive.  He has over 300 clients, but always makes us feel like we're his only ones.

I left my purse in the branch once by mistake, and when I went back 5 minutes later one of the clerks had already left a voicemail on my husband's (old) work phone to let me know.  As a result I realized that some of our contact details were out of date, but the clerk immediately changed them for me.

We are still finding our way with the American banking system, but HSBC has helped us a great deal, every step of the way, making sure that we are getting the best deal and making progress as we settle.

Couldn't be happier, and would recommend them to anyone.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Fairfax Branch at Fairfax, VA
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