FSNB, Pine Bluff Branch

Name:FSNB, Pine Bluff Branch
Full Service Brick and Mortar Office
Review:17 client reviews
Location:5501 S. Olive Street
Pine Bluff, AR 71603

Jefferson County
View Other Branches
Branch Deposit:$194,000
FDIC Cert:#16416

The Bank

Concentration:Other Specialized Lending < 1 Billion
FDIC Insurance:1946-07-01
Holden By:Jrmb Ii, Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:86, view all, view on map
Total Assets:$379,095,000
Total Deposits:$311,477,000
Total Equity Capital:$53,320,000
Total Domestic Office Deposits:$311,477,000
Net Income:$3,351,000
Quarterly Net Income:$3,351,000
Return on Assets:4%
Quarterly Return on Assets:4%
Return on Equity:26%
Quarterly Return on Equity:26%

Client Review

17 client reviews of FSNB scored 2 out of 5.

A Mistake
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tiredcustomer, Feb. 19, 2016

I will preface this by saying that I am very displeased with this bank. I would like to use colorful metaphors and exaggerated language to warn people away from this bank, but it's not helpful to anyone if I am not fair in my assessment. All examples I give are real, but the amounts have been altered/simplified for ease of reading. All amounts are within $15 of what was on my statement, with the exception of the total amount of overdraft (was closer to $1200).

I am not the type to leave reviews, positive or negative. My situation with FSNB has convinced me to type this, in hopes of keeping others from repeating my mistakes.

I got this bank because I had a DI hand me the green slip in boot camp. Fill out the information, put your forehead on the desk, and shut up. For the first couple of years I was satisfied with the performance of FSNB, but for some reason I could not figure out, my accounts would never match up with my personal ledger. It was small at first, so I wrote it off as errors in my math. Eventually the errors grew, and I switched my billing address to the base I was stationed at and finally got to look at my statements. The first one I got happened to be the December 2013 statement, I had the account 2 years at this point. Then something caught my eye: the Overdraft Fees for the year. Over a thousand dollars. I admit I had on occasion overdrafted my account, but at $19.75 a pop making $23,000 a year, you'd think I would have to be overdrafting my account several times a week.

Some investigating later, I figured out the source of my financial woes: all my bills were setup to autopay on the 1st of the month when my check hit. Although my paycheck hit at midnight and most of my bills hit in the afternoon, the bills were being charged to my account before I was credited the paycheck. Some more research later, I discovered this is NOT an illegal practice. Banks have the right to process transactions from a given 24hr period however they see fit. Be that debts first, largest to smallest, smallest to largest... Mine hit debts first, largest to smallest, followed by deposits. So If I had $200 in the bank, They would hit me with my insurance payment ($150), car payment ($130), cell phone ($105), gas ($45), toiletries/TP/cleaning supplies (~$25), and pizza ($25) before processing my paycheck ($750). This would make the second payment, and the following 4 purchases/payments assess me an overdraft fee. That comes out to $100 a paycheck. I had other bills I paid manually in the 15th when the second paycheck hit, with similar results.

The automated phone system would NOT report these overdrafts when the "last 20 transactions" option was selected. They are only shown on the statements, customer service appears to only have access to the information used to inform the automated system. The resulting inability to keep track of my funds did result in me knowingly racking up ~$200 in overdraft fees.

I have since switched to USAA and Navy Federal. I am pleased with both, but have only had Navy Fed for 2 months. I do still have my FSNB, but I pay no bills from it. I have had $300 deposited in it on the first of every month for the last 14 months. I use it to manage my discretionary income... can't screw up the bills and have to overdraft, because I call and check the balance before any purchase. Per the FSNB Customer Service Department I had a positive balance in December, 2015. It is now February 2016. To simplify the numbers a bit, let's assume that I had a zero balance on December 30th, 2015, not a positive balance. I will provide 100% accurate figures other than that. The account received two $300 payments, on December 31st and on February 1st, for a total deposit value of $600. During these two months I made 4 purchases for a grand total of $99.57. Per my "last 20 transactions" option, I was charged 7 "other debits" (likely FSNB fees of some kind) for a total of $25.00 and incurred 2 overdraft fees for a total of $39.50. Again, the last purchase I made in December 2015 was on the 16th and the automated system (Dec 18th) and Customer Service (Dec 20th) said I had about $90 in my account. Assuming a zero balance on the 30th, and subtracting all the listed debts from the deposits listed by the automated system (which goes into early December) I should have $435.93 in my account as I type this. I have $51.73 per the automated system. I don't care to do the math on the difference between these two numbers, I have had this bank for 5 years and I have grown tired of playing the game.

I plan to go to the local branch tomorrow and try to figure out what I can about this account. FSNB policy restricts the refunding of fees, and regardless of how I see the data, FSNB has never admitted fault or ruled in my favor. The last automatic deposit is on March 1st, after which I plan to close my account.

Other issues I have had are with their online services. I keep having to change my password, I've written it down and the website does not recognize it. I do not frequently use my online banking, and they have updated the system since the last time I have successfully logged in. The only time I sent money through this system was to set up a monthly rent payment for a storage unit back home. I had to have a check sent via mail. After I went home and cleared out this storage unit (Feb 2013), I tried to cancel the checks with no success. I have not been able to cancel via the web site due to site errors. Every password reset requires a call to customer service. I cannot stop sending these checks via telephone, or in person at one of their locations. Every month I am assessed a $1.00 electronic transaction fee (1 of the 7 "other debits" I talked about earlier) for a check that Jon at the storage facility is kind enough to shred each month. For the last 3 years. My new plan to stop these checks is to close my FSNB account in March.

Even with all of this, there are some positive aspects I must raise for FSNB. I have never had the problems with customer service that other reviewers have had on this site. Over the phone or at the location in Jacksonville, NC I was always treated politely for most visits and issues I had. I did detect some wariness/hostility when I raised questions about the situation I detailed earlier, but I was NEVER treated rudely. Also to their credit, even when they ruled against me in a complaint, they would refund one overdraft fee. I do not know how often they would be willing to do this, I had them do this 3 times during 2014-2015 but gave up on them mid-2015. I can accurately say every time I came in to complain, they refunded one (but only one) overdraft fee. I just do not have the energy to do this dance anymore, and I don't care to stick around long enough to see this... discrepancy... reach the $500 mark.

I am not a lawyer or an accountant. I'm not even a writer. But I disapprove of some of the policies I have observed during my time at FSNB. I definitely disapprove of the difference between my ledger and my statements.

For what it is worth, my personal ledger matches my USAA statements 95% of the time, and has done so for the 2 years I have had them. When a discrepancy pops up, it is usually a small forgotten purchase (eg. a water bottle) easily identified through USAA's excellent website. I have never overdrafted this account. USAA does not have much for physical locations, which lead me to open my NavyFed account so I would have an easier time depositing cash. My NavyFed account will replace FSNB as my discretionary spending account while USAA will maintain my bills and savings account. Since I have not made a purchase with my NavyFed account, I have not had even the opportunity to overdraft. I unfortunately do not have many details to share about my financial interactions with these two banks, as I have fortunately not had any issues with either. I hope this gives anyone reading an opportunity to draw their own conclusions about me, which I hope will give FSNB the fairest evaluation possible.

I do NOT recommend this bank, but you can draw your own conclusions. If you choose to open an FSNB account I recommend you keep a closer eye on your finances than I used to.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on FSNB, Fsnb - Twentynine Palms Branch at Twentynine Palms, CA
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Great Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Raven1313, May. 01, 2015

I am VERY pleased with this bank. I opened my account 9yrs & 8 months ago. At the time I was under 55. Never had any issues. Then I went into them to do business, when I was done the girl said "do you know we can save you money in fees if you switch to an 55 & older account. She then informed me of all the $ I would save. Lower fees, no fees etc. So needless to say I've been here since. All employees including management have been very nice,helpfull in all I have needed. It's a pleasure doing business with them. And I have referred many others and noone has had any bad experiences with anyone...

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on FSNB, Country Club Road Branch at Jacksonville, NC
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Ms. T. Stroud
Overall Rating
by MsTStroud, Aug. 30, 2014

I have been with Fsnb for7 years, this bank is awesome, i understand that some people are going to have complaints that's just nature you can't please everybody but Fsnb have saved me from losing my car,  my job didn't pay me for a month the month of June and i used my overdraft to pay it they could have denied me that money but because i have direct deposit fsnb took care of me ( ooh that rhymes ) but seriously they are a great bank, yeah they have alot of fees but they will take care of you if you need them, as long as your with them awhile you can get a loan for what ever. This bank is not for everyone so if you don't like FSNB go somewhere else cause you're not apart of the FSNB family thanks and have a blessed day!!!!  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on FSNB, Fsnb - Fayetteville Skibo Rd Walmart at Fayetteville, NC
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by slim1976 2015-12-26 08:38:12
I agree that FSNB is a poor bank to do service with. I was recently the victim of fraud activity being done on my account. They treated me like I was the criminal. They didn't do everything they could do on my behalf. They closed my case and told me I would have to contact the merchants about the charges. $400 of my money just gone and they didn't even care.

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