FirstBank, Gilbert & Baseline Branch

Name:FirstBank, Gilbert & Baseline Branch
Full Service Brick and Mortar Office
Review:9 client reviews
Location:1550 North Gilbert Road
Gilbert, AZ 85233

Maricopa County
 
Phone:480-726-2900
Office Hours:Mon: 09:00 to 18:00
Tue: 09:00 to 18:00
Wed: 09:00 to 18:00
Thu: 09:00 to 18:00
Fri: 09:00 to 18:00
Sat: 09:00 to 12:00
Branch Deposit:$10,534,000
FDIC Cert:#18714
Established:2009-04-22


The Bank

Name:FirstBank
Concentration:Mortgage Lending Specialization
Established:1963-02-27
FDIC Insurance:1963-02-27
Holden By:Firstbank Holding Company
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:119, view all, view on map
Website:http://www.efirstbank.com
Total Assets:$13,354,191,000
Total Deposits:$12,141,052,000
Total Equity Capital:$1,055,485,000
Total Domestic Office Deposits:$12,141,052,000
Net Income:$177,339,000
Quarterly Net Income:$44,923,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:17%
Quarterly Return on Equity:17%
 More...


Client Review

9 client reviews of FirstBank scored 3 out of 5.

Great banking experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LQMama, Apr. 07, 2014

I have never been fond of "banks" until my experiences with First Bank.  From the moment we stepped in the door to inquire about their services, the staff was professional, friendly and extremely helpful.  We have been members for about one month, and we are not disappointed.  Service is outstanding and the convenience of a drive through is great.  We are so happy we are now with First Bank!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on FirstBank, Indio Branch at Indio, CA
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stay away from chris molter - vp of bs/mortgage officer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by criticatlarge, Jan. 12, 2014

Its a long story but ill make it short. Tried to get a mortgage and was lied to and led on for quite a while. Provided everything necessary to get the loan and then she backed out last minute. Told me I couldnt reapply at another location after her denial because my info and rejection were in the banks system. I had a feeling that was bs and went to firstbank in Denver, and loan approved in two days with no bs whatsoever. This proved to me that she lied and she never even entered my info or anything, just kept telling me she was processing my loan and fighting for me with her president. If she didn't like the loan she could have simply told me no, instead of wasting weeks of my time. In my opinion this is grounds for her being relieved of her vice presidential position. She doesn't even qualify to be a teller with those customer service skills. Oh well I won in the end. Beware of jokers like her though if youre lending situation isn't absolutely perfect, because they won't take a chance on you

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on FirstBank, Evergreen Branch at Evergreen, CO
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Worst. Bank. Ever.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cnobleco, Jun. 11, 2013

I've banked in five states-this is the first time I've felt the need to not only write a review, but actually write to the FTC about this bank and it's "fuzzy math".  Forget the antiquated business practices and the non-existent customer service! Here I am two months later, still hassling with them.

Back on April 10th, I made a deposit to one daughter's account while she was away, double checked the deposit slip, all good.  Days go by and it's still not showing up in her account.  We both called and spoke to person after person who had NO clue.  Then I spoke to this snotty "manager" Jennifer Sexton, who tells me, "oh it went into someone else's account-same last name" like the fact that the last name being the same somehow makes it ok?  That someone else happened to be my other daughter-who is in the process of buying a townhome.  She then starts getting questions from the mortgage company about the rogue deposit/withdrawl on her bank statement.  I ask for a letter of explanation to be sent to her.  It was dated weeks later, the 1st of May,  yet not postmarked until the 15th of May. To lazy or incompetent to make the mailbox?  I then called and spoke w/ Ron Tildon (or Tilton?) who is supposed to be the regional president.  Guess what?  Just as snotty-just as incompetent.   It's no wonder this place is riddled with suck-it comes from the top down!

Needless to say, accounts are closed-and so far, we LOVE Bank of Colorado!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on FirstBank, Federal And Alameda Branch at Denver, CO
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