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Fifth Third Bank, Wrigleyville Banking Center
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| Name: | Fifth Third Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1865-01-01 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Fifth Third Bancorp |
| Charter Class: | commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 1373, view all, view on map |
| Website: | http://www.53.com |
| Total Assets: | $119,444,656,000 |
| Total Deposits: | $93,278,271,000 |
| Total Equity Capital: | $14,917,256,000 |
| Total Domestic Office Deposits: | $92,093,766,000 |
| Net Income: | $1,652,187,000 |
| Quarterly Net Income: | $407,710,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
81 client reviews of Fifth Third Bank scored 2 out of 5.
Bad!!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bank1236, Jun. 12, 2013
Bad services sorry
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Roswell Bank Mart Branch at Marietta, GA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bank1236, Jun. 12, 2013
Bad services sorry
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Roswell Bank Mart Branch at Marietta, GA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Communication and Service Lacking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pattees, Apr. 26, 2013
The personnel completely mishandled my request for a home equity loan. After several weeks of poor communication, misinformation, and a lack of timely returns to my phone calls, it was finally determined that I was not qualified for a home equity loan because I had owned the house for less than a year. This should have been disclosed to me within the first five minutes of day ONE. Completely and totally mishandled. I have been a customer for many, many years and this is NOT acceptable. Additionally, I have a large savings account with this bank, but that did not seem to matter. This defies all reason and logic.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Broad Ripple Branch at Indianapolis, IN
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pattees, Apr. 26, 2013
The personnel completely mishandled my request for a home equity loan. After several weeks of poor communication, misinformation, and a lack of timely returns to my phone calls, it was finally determined that I was not qualified for a home equity loan because I had owned the house for less than a year. This should have been disclosed to me within the first five minutes of day ONE. Completely and totally mishandled. I have been a customer for many, many years and this is NOT acceptable. Additionally, I have a large savings account with this bank, but that did not seem to matter. This defies all reason and logic.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Broad Ripple Branch at Indianapolis, IN
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Worst Banking Experience Ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by illuminate72, Apr. 23, 2013
I have been with this bank for over 10 years and have visited many of their branches around Illinois and around the United States, but this has got to be the worst branch in regards to customer service and caring for the customer in general in the entire country. First, it takes the staff an unusually long amount of time to finish simple transactions and often they are running around doing other things at the expense of the customer's time, extremely unprofessional. In addition, I have had numerous issues with transactions not going through when they should have and when I take it up to the branch manager, Jesena Hernandez, she tells me she will attempt to call corporate and follow up with me, but she never does and then later tells me that she got caught up with other stuff or gives me any number of other excuses, which has gotten so bad that I now have come to expect it. Finally, it seems like every week, there are new staff members at that branch. I understand that tellers typically don't spend a good amount of their life in that same positions, but it seems like every week, they have new people on their main line. Either this branch just sucks at picking the right people or even their employees don't want to stick around. While I support Fifth Third Bank and always have, this is one branch I will never visit again.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Evanston Main Branch at Evanston, IL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby illuminate72, Apr. 23, 2013
I have been with this bank for over 10 years and have visited many of their branches around Illinois and around the United States, but this has got to be the worst branch in regards to customer service and caring for the customer in general in the entire country. First, it takes the staff an unusually long amount of time to finish simple transactions and often they are running around doing other things at the expense of the customer's time, extremely unprofessional. In addition, I have had numerous issues with transactions not going through when they should have and when I take it up to the branch manager, Jesena Hernandez, she tells me she will attempt to call corporate and follow up with me, but she never does and then later tells me that she got caught up with other stuff or gives me any number of other excuses, which has gotten so bad that I now have come to expect it. Finally, it seems like every week, there are new staff members at that branch. I understand that tellers typically don't spend a good amount of their life in that same positions, but it seems like every week, they have new people on their main line. Either this branch just sucks at picking the right people or even their employees don't want to stick around. While I support Fifth Third Bank and always have, this is one branch I will never visit again.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Evanston Main Branch at Evanston, IL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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