Fifth Third Bank, Tyvola Banking Center Branch

Communication and Service Lacking
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by pattees, Apr. 26, 2013

The personnel completely mishandled my request for a home equity loan.  After several weeks of poor communication, misinformation, and a lack of timely returns to my phone calls, it was finally determined that I was not qualified for a home equity loan because I had owned the house for less than a year.  This should have been disclosed to me within the first five minutes of day ONE.  Completely and totally mishandled.  I have been a customer for many, many years and this is NOT acceptable.  Additionally, I have a large savings account with this bank, but that did not seem to matter.  This defies all reason and logic.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Broad Ripple Branch at Indianapolis, IN
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Worst Banking Experience Ever
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by illuminate72, Apr. 23, 2013

I have been with this bank for over 10 years and have visited many of their branches around Illinois and around the United States, but this has got to be the worst branch in regards to customer service and caring for the customer in general in the entire country. First, it takes the staff an unusually long amount of time to finish simple transactions and often they are running around doing other things at the expense of the customer's time, extremely unprofessional. In addition, I have had numerous issues with transactions not going through when they should have and when I take it up to the branch manager, Jesena Hernandez, she tells me she will attempt to call corporate and follow up with me, but she never does and then later tells me that she got caught up with other stuff or gives me any number of other excuses, which has gotten so bad that I now have come to expect it. Finally, it seems like every week, there are new staff members at that branch. I understand that tellers typically don't spend a good amount of their life in that same positions, but it seems like every week, they have new people on their main line. Either this branch just sucks at picking the right people or even their employees don't want to stick around. While I support Fifth Third Bank and always have, this is one branch I will never visit again.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Evanston Main Branch at Evanston, IL
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Lost my banker
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by ToddCofCC, Apr. 13, 2013

The branch manager R.M. was the best thing this branch had going for them and now he is gone. My family and I are so depressed over this. He connected with everyone he was in contact with. The staff said he decided to leave the bank but we believe he was fired because he gave no notice to us and I spoke with him the day before he left. We are taking our business and personal accounts somewhere else, I wish we could find where he is, we would follow. He always told us, "we have accounts at 5/3rd, but you bank with me." The office environment & staff rating was 5 star with him but lacks brightness without. Find R.M.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Madison Branch at Madison, TN
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