Eastern Bank, Back Bay Station Branch

Name:Eastern Bank, Back Bay Station Branch
Full Service Brick and Mortar Office
Review:7 client reviews
Location:155 Dartmouth Street
Boston, MA 02116

Suffolk County

Branch Deposit:$63,132,000
FDIC Cert:#32773

The Bank

Name:Eastern Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1989-10-19
Holden By:Eastern Bank Corporation
Charter Class:savings banks, state charter, supervised by the FDIC
# of Branches:96, view all, view on map
Total Assets:$8,683,723,000
Total Deposits:$7,100,957,000
Total Equity Capital:$1,130,101,000
Total Domestic Office Deposits:$7,100,957,000
Net Income:$16,038,000
Quarterly Net Income:$16,038,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:6%

Client Review

7 client reviews of Eastern Bank scored 3.5 out of 5.

Deteriorated but getting better
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Cityman, Jan. 03, 2014

The Back Bay Branch of Eastern used to be excellent until Wainwright sold to Eastern. The new Assistant Manager was rude, loud and unpleasant to deal with. I am happy to say that she has gone and seems to be have been replaced by an excellent person. Apparently, the former Manager was friendly with the former Assistant Manager and chose to leave also which was twice the joy. Hopefully now the branch will return to its former excellence and I will improve my ratings. The Staff held over before the Eastern takeover are excellent and probably kept many of us with it. But EXTREMELY pleased that the former Assistant Manager is gone for good.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Eastern Bank, Back Bay Station Branch at Boston, MA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by Lorene 2014-05-23 17:41:38
I'm sorry to hear about the poor experience, but glad to know it's getting better. How would you rate the branch/bank now?

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