Comerica Bank, Northwest 290 Branch

Name:Comerica Bank, Northwest 290 Branch
Full Service Brick and Mortar Office
Review:52 client reviews
Location:14104 Northwest Freeway
Houston, TX 77040

Harris County
View Other Branches
 
Phone:832-590-1500
Office Hours:Mon: 09:00 to 16:00
Tue: 09:00 to 16:00
Wed: 09:00 to 16:00
Thu: 09:00 to 16:00
Fri: 09:00 to 18:00
Sat: 09:00 to 12:00
Branch Deposit:$55,898,000
FDIC Cert:#983
Established:2002-01-02


The Bank

Name:Comerica Bank
Concentration:Commercial Lending Specialization
Established:1849-03-05
FDIC Insurance:1934-01-01
Holden By:Comerica Incorporated
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:485, view all, view on map
Website:www.comerica.com
Total Assets:$65,242,686,000
Total Deposits:$55,080,916,000
Total Equity Capital:$7,309,165,000
Total Domestic Office Deposits:$53,592,472,000
Net Income:$305,235,000
Quarterly Net Income:$157,577,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:9%
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Client Review

52 client reviews of Comerica Bank scored 2.5 out of 5.

Exceptional service, wonderful staff!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by allsmiles, Oct. 24, 2014

      Our experience with this branch of Comerica Bank has been a wonderfully pleasant experience! Although it is located in a large urban area in Phoenix, the service we received surpassed our expectations and  we felt as if we were dealing with a hometown bank with people who truly cared about helping us. The entire staff was kind and courteous in helping us with a number of requests, from opening our accounts to  helping us with signing and notarizing paperwork to close a business transaction. We appreciate your professionalism!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, North Central Phoenix Branch at Phoenix, AZ
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My Hometown Bank
Overall Rating
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by MG1957, Oct. 03, 2014

Wow!  This bank is head and shoulders above the competition in the way they treat me as a client.  They know my name when I walk in.  They open another teller if they see me waiting.  They are always asking for my input on what they offer.  Marlene is the branch manager and her attitude flows down to the rest of the staff.  It's so refreshing to do business the way I like to believe I do business.  I have brought several friends and clients to Comerica and they are all impressed as well.  Keep it up!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, 20th Street And Camelback Banking Ce at Phoenix, AZ
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My Debit Card was closed for no reason whatsoever
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by OlgaSays, Oct. 01, 2014

I have a US Direct Express Debit Card with the Comerica Bank which is where my Social Security checks were direct-deposited.   All of a sudden I found out that it was canceled, and done so without my knowledge or authorization.  I was unable to use it while doing grocery shopping.  I bet that everyone in line was thinking that I don't pay my bills when the cashier announced, "Denied".  Very embarrassing.  Now I am unable to buy groceries, medications, pay my rent or bills including one upcoming medical bill or make ATM withdrawals with this card.  I am at a risk of being evicted for non-payment of rent, and my credit report will suffer.  I have NOT requested or otherwise authorized the card cancellation.  

Customer service at this bank is practically non-existent, as all they do is read a script at 40 mph without listening to the other side.  No monthly statements are available.  No questions answered.  My card was NOT compromised and was in a good standing, still good until the next year.  

All the complaints fall on deaf ears.  Texas Department of Banking re-routed me back to Comerica Bank lol.  BBB asked what resolution I want.  I want the bank to be unable to close my card ever again, but alas, it's not happening.  So I am back to the square one.   Comerica Bank is holding my funds hostage, as far as I am concerned.  

To add insult to injury, Comerica Bank grants only one card replacement that is free.  As of now, it appears that this one is being used up as I will hopefully receive a new card in some future.  If the above scenario happens again, I will be charged for the card replacement.  The $$ fee multiplied by a vast number of users = a nice boost to the bank's revenue.  Done at the expense of the aging baby boomers now on Social Security.  


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Winchester Branch at San Jose, CA
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