Comenity Bank

Name:Comenity Bank
Full Service Brick and Mortar Office
Main Office of the Bank
Review:3 client reviews
Location:One Righter Parkway, Suite 100
Wilmington, DE 19803

New Castle County
 
FDIC Cert:#27499
Established:1989-05-01


The Bank

Name:Comenity Bank
Concentration:Credit-Card Specialization
Established:1989-05-01
FDIC Insurance:1989-05-01
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
Website:www.comenity.net
Total Assets:$9,149,194,000
Total Deposits:$2,732,677,000
Total Equity Capital:$1,264,190,000
Total Domestic Office Deposits:$2,732,677,000
Net Income:$389,287,000
Quarterly Net Income:$87,897,000
Return on Assets:5%
Quarterly Return on Assets:4%
Return on Equity:34%
Quarterly Return on Equity:28%
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Client Review

3 client reviews of Comenity Bank scored 1 out of 5.

Store Credit Card
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Seynor, Apr. 20, 2015

I signed up for on-line payment. I made an err by entering one number off. I have a total of three accounts with Comenity bank with payments being accepted by the same bank account that I use. When submitting the payment it should have stated at that time that the account number did not go through.  I found out by going to one of the stores to make a purchase and the card decline. I call Comenity bank what I was told that the account number was incorrect therefore they put my available credit to zero so I would not charge. So how is it that they are aware that the account number was incorrect? Because I have an account already that I use to make my payments with Comenity bank. I made the payment in the store this same day. Which was five days late. Comenity bank stated that the account will not open until after ninety days. Let me remind you that the payment was still made in the same month that it was due. Payment was only five days late. This service is the far worst I have incounted with any bank. No other banks will close the account due to being 5 days late. The bank made no attempt to call or write stating we have an incorrect account number that is not on file.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Comenity Bank, Comenity Bank at Wilmington, DE
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Comenity Bank Total Rewards Visa
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MrsP, Apr. 30, 2014

The Absolute worst credit card ever. When B of A ended its reward program with Harrah's I went with the new bank, Comenity. IF you use your card more.than 2 times in 2 days your transaction will be denied. Doesn't matter that you have a $7500 credit line. Their Fraud Dept. Will decline your transaction . Doesn't matter that the store is in your City. Doesn't matter if the transaction is less than 100 dollars. I pay in full every month and thus has happened to me 2 times. It is embarrassing.  I stayed with them because of my relationship with Harrahs but today was the last straw. I cancelled. I don't need them. I would advise  everyone to be careful they are a horrible company to deal with. Comenity is the worst ever.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comenity Bank, Comenity Bank at Wilmington, DE
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waiting 6 weeks to correct numbers on credit card
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by appauled, Feb. 16, 2014

I applied and was approved for the Comenity Credit card with the total rewards feature. card had wrong players number, has never been corrected.Told casino would correct it at their total rewards desk, ( had 17,000 credits by then) they would not upgrade the card or honor the earned credits. I have written several E/Mails, no response, at least 15 phone calls and still no card, no platinum casino card, no credits available.The BY FAR the worst credit card I have ever owned.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Comenity Bank, Comenity Bank at Wilmington, DE
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