City National Bank of West Virginia, Sophia Wal-Mart Branch

Name:City National Bank of West Virginia, Sophia Wal-Mart Branch
Full Service Retail Office
Review:5 client reviews
Location:1881 Robert C. Byrd Drive
Beckley, WV 25801

Raleigh County
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Phone:304-255-3821
Branch Deposit:$7,905,000
FDIC Cert:#17735
Established:2005-05-25


The Bank

Name:City National Bank of West Virginia
Concentration:Commercial Lending Specialization
Established:1957-04-01
FDIC Insurance:1957-04-01
Holden By:City Holding Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:82, view all, view on map
Website:www.bankatcity.com
Total Assets:$3,368,575,000
Total Deposits:$2,801,485,000
Total Equity Capital:$345,677,000
Total Domestic Office Deposits:$2,801,485,000
Net Income:$38,358,000
Quarterly Net Income:$12,082,000
Return on Assets:2%
Quarterly Return on Assets:1%
Return on Equity:15%
Quarterly Return on Equity:14%
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Client Review

5 client reviews of City National Bank of West Virginia scored 2 out of 5.

The Customer Service (previously fair) has Deteriorated!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by FairConsumer, Dec. 31, 2014

I am surprised that tellers at this branch and City Bank in general are allowed to treat customers the way I have been treated. In addition, the Branch Manager at this Hilltop Branch, possibly out of character for her, demonstrated very poor judgment by ignoring a customer's (my) request to speak with her in an attempt to bring resolution to a situation. Then she continued to be evasive to phone call etc. (two days and counting), with tellers promising that calls will be returned. The bank's decision to advance disputed charges, paying out overdrawn amounts to prioritized vendors while extending penalties to the customer is representative of how much the bank cares about protecting it's clients. Albeit, these debits (in question) are unauthorized by me, in fact the debits are amounts previously and independently paid to the merchant responsible for generating the unauthorized transactions.  Then the unauthorized amounts are reversed by merchant, but the bank overdraft charges remains. I have held accounts with this bank (Formerly Community Bank) for over four (4) years, and I am treated with impunity and discourtesy.. which shows that I am simply a number, not an important client/customer. My experience may be unique and untypical, however.. it is a representation of how one person may experience dealings with this bank or branch. I may choose to make an update to these comments once I get an opportunity to voice my dissatisfaction to the branch manager (regarding treatment and delay to resolution), if she finds time to return my call. I am very much inclined to close my accounts here, and take my “little business” to another bank where my patronage may be viewed favorably. Last but not least, the teller that I spoke with initially, misrepresented bank policy (I checked the website after the fact), and she lied about the facts surrounding the transactions in question. In her defense, maybe she was unaware of how certain transactions are undertaken and managed by the bank. For general reference, when one is unsure of how something works, the last thing one should do is give information that proves to be inaccurate upon review or investigation. Better to ask a colleague for clarity before passing out wrong information!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank of West Virginia, Hilltop Branch at Virginia Beach, VA
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Sandra Johnson
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DeWire, Aug. 18, 2014

The bank is not service oriented.  It actually is awful in all categories. Had my debit card privilege taken away with no notice or written.  Can no access balance.  Password supposedly expired with no notice.  I do not go inside banks. I stopped going inside when 5 minutes after I left a bank in Richmond a guard was shot and killed.  Also unfriendly people in main branch. You have violated my freedom to have access to my balance.  I have 2 direct deposits going to city and as soon as I have them changed to a good VA bank City can take a giant leap!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank of West Virginia, Lewisburg Branch at Lewisburg, WV
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Online Banking
Overall Rating
by fgmiller, Feb. 11, 2013

Everytime I try to check my acount on line it is never available.  They need to get this problem fixed or I am switching.  I check my account daily and have not been able to do that for the past few days.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank of West Virginia, 1723 Harper Road Branch at Beckley, WV
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